Auckland Transport

Rakino Island ferry services

Rakino Ratepayers Association (RRA) and Auckland Transport (AT) have been working together to improve ferry services to Rakino Island.


Why are the changes happening?


AT had received a great deal of feedback about the ferry service requirements from Rakino Island ratepayers.

The common themes were for a mid-week sailing, a day of the week where there were 2 sailings so people could leave in the morning and return at night, eg. for visiting tradespeople and those who just want a day to maintain their property.

 


Overview of the proposed changes


The main change that AT proposed was to increase the weekly sailings by adding a Wednesday morning sailing, in addition to the current Friday afternoon and Sunday afternoon sailings.

AT was also proposing that there be periodic sailings on Friday mornings and either a periodic Saturday afternoon or Wednesday evening sailing.

Below is the current timetable and the two proposed timetable options:

Current TimetableProposed Timetable: Option 1Proposed Timetable: Option 2
 

NEW Weekly: Wednesday Morning

  • Depart Auckland - 10am
  • Depart Rakino - 10.50am

NEW Weekly: Wednesday Morning

  • Depart Auckland - 10am
  • Depart Rakino - 10.50am
   

#NEW Seasonal: Wednesday Evening

  • Depart Auckland - 6.40pm
  • Depart Rakino - 7.30pm

Monthly: Friday Morning

(at the discretion of the operator)

*NEW Seasonal: Friday Morning

  • Depart Auckland - 10am
  • Depart Rakino - 10.50am

#NEW Seasonal: Friday Morning

  • Depart Auckland - 10am
  • Depart Rakino - 10.50am

Weekly: Friday Evening

  • Depart Auckland - 6.40pm
  • Depart Rakino - 7.30pm

 Weekly: Friday Evening

  • Depart Auckland - 6.40pm
  • Depart Rakino - 7.30pm

Weekly: Friday Evening

  • Depart Auckland - 6.40pm
  • Depart Rakino - 7.30pm

Monthly: Saturday Afternoon

(at the discretion of the operator)

*NEW Seasonal: Saturday Afternoon

  • Depart Auckland - 2.30pm
  • Depart Rakino - 3.20pm
 

Weekly: Sunday Afternoon

  • Depart Auckland - 2.30pm
  • Depart Rakino - 3.20pm

 Weekly: Sunday Afternoon

  • Depart Auckland - 2.30pm
  • Depart Rakino - 3.20pm

Weekly: Sunday Afternoon

  • Depart Auckland - 2.30pm
  • Depart Rakino - 3.20pm
 

Notes:

*From mid December, weekly until Waitangi weekend. Fortnightly until Easter. Monthly after Easter to mid December

Notes:

#From mid December, weekly until Waitangi weekend. Fortnightly from mid February. Monthly after Easter to mid December

 


Consultation and feedback


AT recently consulted on two proposals for an improved ferry timetable for the Rakino Island ferry service.

The consultation period concluded on 26 September. AT is very pleased with the number of responses received, which exceeded the usual feedback levels on consultations.

174 survey forms were issued to ratepayers, 84 responses were received and 48% of ratepayers responded.

Option 1 had 3 responses more than Option 2 and 4% of responses favoured what is currently in place.

All the additional comments (provided by 37% of respondents) were reviewed by AT. Below outlines the key themes that came through in your feedback:

  • Overall there was very good support for:
    • Increased services to Rakino Island
    • The operator - Belaire Ferries Ltd
    • The options proposed, including comments about Saturday and Wednesday sailings
    • The option to go back and forth on one day
  • Wednesday services are a waste of ratepayers money
  • Before a fare increase occurs the services should be reduced
  • Concerns regarding pricing and fares being increased, mainly comments about travelling in groups needing to be affordable to encourage visitors and discounts for seniors
  • Status quo should be maintained, as not all ratepayers require increased service levels

 


Outcome of the consultation


After careful consideration AT has decided to proceed with Option 2. In the table below are some answers about how we've come to this decision.

QuestionAuckland Transport's Response
What options delivers the most patronage? Option 2 showed 14% stronger patronage with those indicating the new timetable would mean they would travel all year round.
What option has been chosen and why?

With the level of patronage indicated, AT considered that Option 2 is the best option.

 

AT carefully considered the number of responses for each option, the level of patronage that each option might provide and the key themes from the comments received.

 

AT has opted to implement the option that gives the best chance for improved patronage, to help mitigate the possibility of either increased fares or reduced sailings in the future.

What are the features of the new timetable, being Option 2?

  • Wednesday sailings – morning sailings every week, and evening sailings (on the third Wednesday of the month during Winter)
  • Friday morning sailings (on the first Friday of the month during Winter)
  • Stanley Bay pickups and drop off over Summer (until Easter).  For weekday afternoon sailings, connections to the 6.40pm departure will be by using the Fullers 5.50pm sailing
  • More confirmed summer sailings
  • New fares from 19 November 2014
  • No changes to the Friday evening and Sunday afternoon sailings
What is meant by periodic (or seasonal) sailings?

This means that the sailings will not be on a regular basis and the frequency of the service will change depending on the time of year.

 

For example, the evening sailing on a Wednesday or the Friday morning will be once a month over the winter and will be more often over the summer. 

 

During winter, the sailings will be scheduled so that the two, monthly sailings are only a fortnight apart, so people can go to and from Rakino Island in one day at least once a fortnight, either on a Friday or a Wednesday. Over the summer time it will be more often.

 

AT and Belaire Ferries are working together to produce a comprehensive timetable outlining all the sailings over each of the summer and winter periods.

When will the services be reviewed?

AT will do a small review at the end of the summer period to see how the service is progressing.

 

A more formal review will take place September 2015.

 


When will the changes take effect?


Timetables

AT and Belaire Ferries Ltd will be starting the new services from Friday 7 November 2014.

Printed timetables will be available on the Rakino Island ferry, on the notice boards at Rakino Island and Downtown Terminal Pier 3.

To view details of the timetable and new fares click here (PDF 333KB).

The full Summer Rakino Island Ferry timetable is available here (PDF 335KB) or visit the Belaire Ferries website.

Fares

The new fares will start from Wednesday 19 November 2014.

Fares are changing to help offset the increased operating costs of the new timetable and maintain the balance of contribution to the service between AT, its funding partners and passengers.

In the consultation form AT indicated that fares could be further increased if the new services are not used sufficiently. 

Ratepayers asked AT to consider reducing services before further increasing fares.  AT will undertake a review to assess if reducing services is a more cost effective solution to increasing fares.  AT aim to do this review in September 2015.