Auckland Transport and Transdev keep track of the performance of the rail network and report on a monthly basis - with more than 17 million passenger trips per year taken on the network, we endeavour to make the rail network as punctual as possible. We measure the overall performance of the rail network according to how many scheduled train services reach their destinations and run on time.
Transdev operates rail services on the Auckland Passenger Rail Network for Auckland Transport (AT). Transdev takes its commitment to customers seriously and is working hard to support AT in the upgrading of rail infrastructure and improvement of train reliability.
Since March 2009, Transdev has provided performance results on a line by line basis each month.
Train performance is measured as follows:
- Punctuality measures the percentage of services arriving at their final destination within 4 minutes and 59 seconds of their scheduled arrival. This is usually referred to as "on time to 5 minutes" and is an international timekeeping standard.
- Service Delivery measures the percentage of scheduled services that arrive at their final destination.
- A 12-month rolling average for punctuality, service delivery and an analysis of significant events affecting performance will also be provided each month.
Performance Results for October 2017:
Punctuality: 96.1% 12 Month Rolling Average: 96.6%
Service Delivery: 97.7% 12 Month Rolling Average: 98.3%
Punctuality: 96.1% 12 Month Rolling Average: 96.8%
Service Delivery: 98.1% 12 Month Rolling Average: 98.3%
Punctuality: 96.5% 12 Month Rolling Average: 96.9%
Service Delivery: 98.4% 12 Month Rolling Average: 98.4%
Punctuality: 95.3% 12 Month Rolling Average: 95.7%
Service Delivery: 95.2% 12 Month Rolling Average: 97.8%
Punctuality: 98.3% 12 Month Rolling Average: 98.4%
Service Delivery: 99.3% 12 Month Rolling Average: 98.7%
Punctuality: 95.1% 12 Month Rolling Average: 95.9%
Service Delivery: 98.6% 12 Month Rolling Average: 98.6%
Monthly performance reporting for October 2017:
Major incidents that affected service performance in October:
- Infrastructure related matters caused disruptions to services on one day this month; a track fault between Papatoetoe and Middlemore on 4 October in the AM. Peak services on the Southern and Eastern lines were disrupted.
- Train operations were affected by 6 third party incidents, significant incidents:
- A bridge strike at the Titirangi Road over bridge on 5 October, resulting in a brief suspension of Western Line services.
- A vehicle being struck by a train at Taka Street level crossing in Takanini; a line closure between Britormart and Newmarket on 17 October in AM. Peak services on the network were disrupted.
- Line closure at Grafton on 19 October in AM, due to unauthorised contract work near the rail corridor, disrupted services on the Western Line.
- A major fire in a building adjacent to the tracks at Penrose on the evening of 26 October resulted in the overhead power being isolated. Affected the Southern and Onehunga Line services through to mid-morning on 27 October.