Auckland Transport and Transdev keep track of the performance of the rail network and report on a monthly basis - with more than 17 million passenger trips per year taken on the network, we endeavour to make the rail network as punctual as possible. We measure the overall performance of the rail network according to how many scheduled train services reach their destinations and run on time.
Transdev operates rail services on the Auckland Passenger Rail Network for Auckland Transport (AT). Transdev takes its commitment to customers seriously and is working hard to support AT in the upgrading of rail infrastructure and improvement of train reliability.
Since March 2009, Transdev has provided performance results on a line by line basis each month.
Train performance is measured as follows:
- Punctuality measures the percentage of services arriving at their final destination within 4 minutes and 59 seconds of their scheduled arrival. This is usually referred to as "on time to 5 minutes" and is an international timekeeping standard.
- Service Delivery measures the percentage of scheduled services that arrive at their final destination.
- A 12-month rolling average for punctuality, service delivery and an analysis of significant events affecting performance will also be provided each month.
Performance Results for July 2017:
Punctuality: 96.2% 12 Month Rolling Average: 96.7%
Service Delivery: 97.4% 12 Month Rolling Average: 98.4%
Punctuality: 97.4% 12 Month Rolling Average: 96.9%
Service Delivery: 97.8% 12 Month Rolling Average: 98.2%
Punctuality: 97.1% 12 Month Rolling Average: 96.4%
Service Delivery: 96.4% 12 Month Rolling Average: 98.5%
Punctuality: 93.9% 12 Month Rolling Average: 95.9%
Service Delivery: 97.3% 12 Month Rolling Average: 98.2%
Punctuality: 98.5% 12 Month Rolling Average: 98.3%
Service Delivery: 98.2% 12 Month Rolling Average: 98.8%
Punctuality: 94.9% 12 Month Rolling Average: 96.7%
Service Delivery: 98% 12 Month Rolling Average: 98.6%
Monthly performance reporting for July 2017:
Major incidents that affected service performance in July:
- A major points failure at Britomart at the start of the evening peak on Friday 28 July, caused significant disruption across the network, resulting in the cancellation of 92 train services, while affecting 129 other services. This infrastructure failure followed shortly on from another points failure at the junction of the Southern and Eastern Line, that resulted in the cancellation of 31 services across both lines.
- A fatality on 26 July, resulted in the cancellation of 77 services, and affecting 124 other services across the network.
- Adverse weather on the 6 July affected services across the network, but predominantly on the Eastern Line where flooding at Panmure, and a small landslip at Purewa Tunnel caused the cancellation of 31 services in the early afternoon and evening peak.