Safety around rail crossings and tracks

Rail crossings, also known as level crossings, are where the road, footpath or cycleway crosses over train tracks. 

These are some important things to remember to stay safe around rail crossings:

• Always stop and look both ways, up and down the track before crossing.
• Wait for alarm bells and flashing lights to stop before crossing. If a train has passed, always check that a train is not coming in the opposite direction.
• Always remove headphones when crossing railway tracks. Never talk or text on a mobile phone while around railway tracks.
• Never walk down the tracks - it is dangerous and illegal with a maximum fine of $10,000.
• Never walk on railway bridges or in railway tunnels - there is only enough space for trains.

Safety in underground stations

Underground stations need extra safety measures because they are enclosed, with limited exits and different evacuation needs compared to stations at ground level.

When you're in underground stations:

• Follow the signs to platforms, exits and emergency evacuation routes. These larger stations can be harder to find your way around, especially on your first visit.
• Be mindful when using the escalators – some are very long.
• Do not leave bikes or luggage where it may block a walkway – space is more limited in underground stations.
• Emergency help points are available throughout the station if you need assistance. In an emergency, remain calm and follow staff instructions and station announcements.

Safety when catching the train

When you're waiting on the platform, there are a few important things to remember to stay safe:

• Always use paths, overpasses and official pedestrian crossings to enter and leave a station or move between platforms.
• On the platform, stand at least 5 metres back from the tracks. Trains travelling at speed can create a vacuum, especially in underground tunnels, which can suck you in if you are too close.
• Only step over the yellow safety line when the train has stopped.
• When boarding the train, mind the gap between the train and the platform.
• Allow passengers to get off first before boarding the train.
• When the doors are closing, keep clear and do not block them. A warning signal will sound before the doors close.
• Never try to catch a moving train.

Safety when travelling at night

There may be fewer people around and less lighting at night at some stations. Here are some tips to keep yourself safe:

• Check the timetables and pre-plan your journey before coming to the station. Check Service Announcements or sign up for AT Mobile updates to keep informed of service changes.
• When waiting for a train, stand in well-lit areas, preferably in or near the shelter.
• Listen to music on a lower volume at night so that you can stay aware of your environment.
• Choose to sit in carriages with other customers rather than by yourself.
• If you feel you unsafe, press the button on the orange Emergency Help Point on the platform to attract the attention of the CCTV operator.