In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

It's all go

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WHAT we’re up to

It's an exciting time for Auckland. We're currently welcoming over 800 new residents to the region every week and this record growth means we need to establish innovative ways to optimise our transport network. We're committed to making sure the space we have is used as efficiently as possible and this means giving more Aucklanders the opportunity to cycle, walk and take public transport.

An important part of our solution is a connected network of protected cycleways. The number of people cycling to the city centre has doubled in the past two years and by 2019, we're aiming to increase overall cycle trips by 30%. To achieve that goal, we're working with the Government, the New Zealand Transport Agency and Auckland Council on $200 million of cycle improvements for Auckland by 2018.

Explore this page to discover more about Auckland’s city centre cycleways, including completed projects and those planned or currently underway.

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WHERE it’s all happening

We’re building a network of cycleways to connect Aucklanders with town centres, schools and workplaces. The city centre is a major destination for thousands of students and professionals and a large proportion of them live within an easy ride. So, building a connected network of protected paths to help accommodate travel to the city centre is our first priority.

Investment in new cycleways will take place all over Auckland – find out more about what’s happening near you

Use the coloured buttons to see our cycleways

All routes Route B6 Route B7 Route B4 Route B5 Route B3 Route B2 Route B1 Route B8 Route B9

Carlton Gore Road

The addition of cycle lanes on both sides of Carlton Gore Road between Park Road and Davis Crescent provides an improved connection from the east into the city. It also serves as an alternative to cycling on the busier Khyber Pass Road.

Status: complete

Karangahape Road upgrade

This project will provide safe and convenient access along KRd, as well as significant improvements to the urban streetscape.

Estimated completion: 2018

Great North Road cycleway

The first part of the Great North Road cycleway starts at the intersection of Karangahape Road and runs to just before the Grey Lynn shopping area. It will tie in with the proposed KRd cycleway and improve connections from Grey Lynn to the city centre.

Estimated completion: 2018

WHY invest in cycling?

Making it easier to get around by bike is part of our strategy to make Auckland the world's most liveable city. Let’s take a look at a few interesting facts and figures about cycling in Auckland:

Cycling is on the rise. 13% of Aucklanders now ride a bike at least once a week, up from 6% in 2014

Build and they will come. Around 750 people have ridden over the pink Lightpath every day since it opened in December 2015. The 100,000th journey was made in April 2016.

New paths increase cycle trips. Use of the Northwestern cycleway increased by a whopping 67% between 2011 and 2015

The potential is massive. 44% of adults in Auckland already own or have access to a bike

Transforming Auckland. By mid 2018, we'll have added 52km of new cycleways in Auckland

The next generation will be ready. During 2015, 8539 Kiwi children participated in our school cycle education programme