In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Anne Street parking permits

If you are a resident of Anne Street in Devonport and do not have off-street parking, you are eligible to apply for a resident's parking permit.

How to qualify

  • You have proof of residency for Anne Street.
  • You do not have off-street parking.
  • Businesses and organisations are also eligible to apply for permits (under the same conditions as residents).

What you need to know

  • Each property is limited to 2 permits.
  • Each permit will be linked to a vehicle registration. If you are not the registered owner of the vehicle, you will need to provide written authorisation from the owner in order to use the permit.
  • Resident parking permits are valid for one year and must be renewed annually.

Apply for an Anne St resident's permit