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Auckland Transport

AT Park help AT Park help

AT Park is an online service to pay for and manage your parking.


Add or change details

You can update details in AT Park via the app and your MyAT account.

AT Park allows multiple users and multiple vehicles to be set up on one account. This is useful for families or businesses that want different people to use AT Park and have all transactions linked to one account.

Add a vehicle

Vehicle details cannot be changed while there is an active parking session. The AT park system requires at least one vehicle licence plate number to be in the account at all times.

AT Park app

  • Click on the down-arrow next to the vehicle number.
  • Click on ‘Add vehicle’.
  • Log in to your MyAT account (email address and password).
  • Add vehicle number.
  • Click ‘Add vehicle’.

Via the AT website

  1. Log in to your MyAT account.
  2. Click on ‘AT Park’ to see options.
  3. Click on ‘Manage account’ to go to the user menu.
  4. In the User menu, select 'Add vehicle'.
  5. Add vehicles.

Alternatively, you can log in to your account in the app, select 'Account' and then 'Vehicles'.

Add a mobile number

The AT Park system requires at least one mobile phone number to be in the account at all times. You are not able to delete the number if it is the only number in the account.

AT Park app

  1. Select menu.
  2. Select ‘Account’.
  3. Select ‘Motorists’.
  4. Select ‘Add motorist’.
  5. Enter mobile phone number.
  6. Select ‘Add motorist’.

Via the AT website

  1. Log in to your MyAT account.
  2. Click on ‘AT Park’ to see options.
  3. Select 'Manage account'.
  4. In the user menu select 'Add mobile phone'.
  5. Add the phone number.
  6. You can limit the vehicles that other people can use or the times that you want them to use AT Park. If you want users to be able to use AT Park with any of the registered vehicles, then select 'No vehicle registration'.
  7. Add phone numbers.

New phone (same phone number)

If you already have an AT Park account and have a new phone, install the app and enter the phone number from your AT Park account.

  1. Install the AT Park app on your new phone.
  2. When the app is opened for the first time, enter your phone number on the phone verification screen.
  3. You will be sent a 6 digit SMS code.
  4. Enter the code to verify app is installed on your phone.

New phone number

If you have a new phone number, you will need to log in to your MyAT account to add the new phone number before you can use the app.

  1. Log in to your MyAT account.
  2. Click ‘AT Park’ to see options.
  3. Select ‘Manage account’.
  4. Select ‘Add mobile’.
  5. Enter new mobile phone number.
  6. Select save.
  7. To delete old phone number, select ‘View mobile phones’.
  8. Select old phone number.
  9. Select ‘Delete’ to remove the old phone number from the account.
  10. Now you can reinstall the AT Park app. If you have installed the app before updating your phone number, uninstall the app and reinstall again.
  11. When the app is opened for the first time, enter new phone number on the phone verification screen.
  12. You will be sent a 6 digit SMS code.
  13. Enter the code to verify app is installed on your phone.

Change credit or debit card

Customers must update their own credit or debit card details. For security reasons, AT staff are not able to do this for you.

AT Park app

  1. Open the app.
  2. Click on the menu icon.
  3. Click ‘Account’.
  4. Click on ‘Log in with AT Park ID’.
  5. Log in to your MyAT account.
  6. Click on ‘Card details’.
  7. Click on ‘Edit card details’.
  8. Enter card details.
  9. Click on ‘Update’.

Via the AT website

  1. Log in to your MyAT account.
  2. Click on ‘AT Park’ to see options.
  3. Click on ‘Manage account’ to go to the user menu.
  4. Click on ‘Payment & balance details’.
  5. Enter credit card details.
  6. Click ‘Save’.

Change email address

Your email address is your username to log in to your MyAT account to view and manage your AT Park details. 

To change your email address:

  1. Log in to your MyAT account, using your current email address and password.
  2. Click on ‘My details’.
  3. On the Account Summary page, click ‘Change email’ link (underneath existing email address).
  4. Enter new email address.
  5. Click ‘Save’.
  6. Check the inbox of your new email address for a link to confirm your new email address, follow instructions to confirm email.
  7. Log out of MyAT.
  8. Log back in using new the email address.

If you have tried this process and your email address is not updating, please contact us.

Payments, tax invoice and transaction history

When using AT Park, payment is made with the credit or debit card saved in your AT Park account. If payment has failed, please check your card has sufficient funds. If your card has expired, the card details will need to be updated in your AT Park account.

Payment method

Payment can only be made with the credit or debit card you enter in to your AT Park account.

Credit or debit cards we accept are MasterCard, Visa, American Express, and Diners Club.

Auckland Transport does not hold money in your AT Park account.

Your registered card will only be charged for the amount required for a parking session, at the time you complete a parking session.

There are no additional fees for using your credit or debit card.

​If payment fails

​If a payment fails you will receive an email, and your AT Park account will be temporarily disabled.

A failed payment will occur when your credit or debit card has insufficient funds available or has expired.

Once the card has available funds or the details have been updated in your AT Park account, we will try to recover the failed transaction, and if payment goes through your account will be enabled.

If a failed transaction is still unpaid after 90 days, we will pass the debt to a third-party debt collector and you will be liable for any applicable fees and commission.

What you can do:

  • Please check funds are available on your credit or debit card, or if the card has expired, update your card details in your AT Park account.
  • If your card has available funds and is not expired and is still not working, please contact us.

Tax invoice and transaction history

AT Park app

You can view your parking history in the app.

  1. Open the app
  2. Click on the menu icon
  3. Select 'Parking History' - you will see your most recent parking session
  4. Click 'Show more' to see more parking history.

Via the AT website

When you log in to your MyAT account, you can generate a tax invoice and export your transaction history. You can view transactions for each month, and filter by vehicle.

  1. Log on to your MyAT account
  2. Click on ‘AT Park’ to see AT Park options
  3. Click on ‘Manage account’ to see AT Park user menu
  4. Click ‘View recent transactions’
  5. Using the dropdown menus, select the month, year and vehicle you want to see details for, then click ‘Search’ – you will see a list of parking transactions for the selected month
  6. Below the list, click on the links to download an ‘Excel Transaction Report’ or ‘PDF Tax Invoice’

Parking charges, refunds and enforcement

Parking charges are shown in the AT Park app, the AT website and on pay by plate machines on the street.

If you are unable to use AT Park to pay for parking, please use one of the pay by plate machines to pay for parking.

Cost of parking

​There is a minimum time for a parking session of 15 minutes.

The cost of parking is shown when you enter the area ID to start a session in the AT Park app or via the website.

Once you start a parking session, it will be live until you stop it, or it automatically times out in some areas.

The system will charge your credit or debit card for the time you use, based on when you start and stop a parking session. For example, if you start a parking session and then return to your vehicle and stop your parking after 40 minutes, you will be charged for 40 minutes of parking.

If there is a time limit, the system will automatically stop your session after the time shown on the parking sign, for example, if you park in a 2-hour zone, once you start a session, you will have up to 2 hours of parking.

​Graduated tariff zones

​In some paid parking areas, AT uses a graduated tariff to encourage short-term parking. In these graduated tariff zones, the hourly rate doubles after 2 hours, for example, $2 per hour for the first 2 hours, then $4 per hour for any hours after that.

AT Park has been set up so you cannot stop and start parking sessions to keep parking on the cheaper rate.

In a graduated tariff zone, if you stop a parking session and start another one (with the same Area ID) within 60 minutes, AT Park will carry on from when your last session ended. If you start another session after more than 60 minutes, then you will be charged at the cheaper rate.

Refunds

Refund requests are assessed on a case-by-case basis. Auckland Transport will review each refund request and respond to the customer within 10 working days. Please note that we will contact you within this time frame, this does not mean that the matter will be finalised within this time.

If a refund is granted, refunds are credited to the credit or debit card in your AT Park account.

To request a refund, call 09 528 7275 (7am to 10pm, 7 days) or fill in the feedback form.

​Enforcement

When you use park in pay by plate areas there is no need to display a ticket on your dashboard. Parking officers use licence plate recognition to check vehicle registration plates and see parking has been paid.

If you believe you have been issued an infringement by mistake when you paid using AT Park, use our form to query a parking fine.

Start & stop a parking session

There are multiple ways to start and stop a parking session, using the app, logging in to your MyAT account on the website, by text and phone.

There is a minimum time for a parking session of 15 minutes.

Once you start a parking session, it will be live until you stop it, or it automatically times out in some areas.

You can set an expiry time for your parking session using the slider tool in the app.

If you set reminders, you will be sent a text 10 minutes before your session ends.

We encourage you to set up a reminders on your AT Park account, so you'll get a reminder to stop your parking session.

Setting reminders and maximum stay time

You can set a reminder using the app and website. There is no fee for the reminder service.
For the reminder to work effectively, we recommend you also use the maximum stay time function.

For example, if you set the maximum stay time to 1 hour then the session will end after 1 hour. And if you have a reminder set you will receive a reminder 10 minutes before the expiry of this 1 hour. This reminder gives you time to choose what to do - stop the session, move your car, or start a new parking session.

Setting your maximum stay time

When you start a parking session, you need to guess how long you want to park for and set the maximum stay time for your parking session.
Set the maximum stay time when starting a parking session:

  • In the app – use the slider to select your maximum stay time
  • In the website – use the ‘Max stay’ dropdown menu to select your maximum stay time

The parking session will stop at the maximum stay time chosen:

  • If you want to keep parking, start a new session.
  • If you have finished parking and forgotten to stop your session, it will stop at the maximum stay time.

Set reminder when you add a new phone number

  • When you add a mobile phone to your account, you will be asked if you want to set up a reminder.
  • If you choose to use the reminder, you will get a message 10 minutes before the session expires so you can choose to move your vehicle or pay for more parking.

Set reminder in AT Park app:

  1. Click on the menu icon
  2. Click ‘Account’
  3. Click ‘Reminder’
  4. Select option: ‘Always send’ / ‘Never send’ / ‘Ask each time’
  5. Click ‘OK’

Set reminder via AT website

  1. Log on to your MyAT account
  2. On the MyAT landing page, click on the button in the AT Park section to go to the AT Park User Menu
  3. Click 'View mobile phone' - you can now see if there is a reminder set
  4. Click on the phone number you want to set the reminder for
  5. Using the dropdown menu, select option: ‘Always send’ / ‘Never send’ / ‘Ask each time’
  6. Click ‘Save’

Start and stop parking using the app

Start a parking session

  1. Select the Area ID you are parking in (the Area ID is on payment machines and parking signs). You can also click on the location symbol next to the Area ID and nearby Area IDs will automatically be presented in a pop-up window. You can then select the Area ID where you are parked.
  2. Enter or confirm your vehicle registration.
  3. Select Start.

Stop a parking session

When you are ready to leave, stop your parking session.

You can start a new parking session without moving your vehicle, but you may receive a ticket if you park for longer than the maximum time-limit.

If you have defined a time period you want to park for and you want to extend this, you have to stop your current session and start a new session.

Start and stop parking on website

​Log into your AT Park online account (select 'Start session').

​Start and stop parking by text (SMS)

​Send text (SMS) message to 2824.

You must use a phone registered to your AT Park account.

Single vehicle account

  • To start your parking session, send a text message with the word PARK <space> and the Area ID, eg PARK 101010.
  • To stop your parking session, send a text with the word STOP.

Multiple vehicle account

  • To start your parking session, send a text message with the word PARK <space> the Area ID <space> and your vehicle registration, eg PARK 101010 35REGO.
  • To stop your parking session, send a text with the word STOP <space> and your vehicle registration, eg STOP 35REGO.

Start and stop parking by phone

This option is no longer available.

Where to use AT Park and area ID numbers

AT Park can be used to pay for parking anywhere in Auckland where there is paid parking with AT pay by plate machines. This includes on-street paid parking areas and selected off-street car parks. AT Park pay by plate parking will be introduced to Auckland CBD car park buildings towards the end of 2018.

Area ID numbers

​Area ID numbers are prominently displayed on payment machines and below parking signs.

Each street has a different Area ID: a unique 6-digit number.

You will use the area ID number when starting parking session, for example if you are using the AT Park app, you will enter the area ID number in to the app. 

Parking map in the AT Park app

A parking map is available in the AT Park app, which shows pay by plate parking areas around Auckland, Area ID numbers, prices and operating hours.

The maps also show the location of loading zones and mobility spaces.

You can initiate payment for your parking session from the maps.

From the app menu screen, select 'Parking maps' and make sure you have Location Services enabled on your phone.

To find the Area ID, open the map and use the street names as a guide to find the area you want to park. When you select a parking area, the Area ID number is displayed before the street name, eg 100606 - Wyndham Street.

Parking area ID

Image: The Area ID sticker on a payment machine.