Strike action scheduled for next week involving drivers for NZ Bus has been withdrawn by First Union and Tramways Union.

However, drivers will meet on Tuesday (24 April) to ratify the settlement to the dispute. This meeting means NZ Bus services will be cancelled after morning peak. Services on Tuesday will be disrupted between 9:30am and 2:30pm, some services immediately before or after this could also be affected.

Bus services run by other operators are not affected and train and ferry services will run as usual on Tuesday.

Auckland Transport would like to thank our customers for their patience.

Find out more about our bus services

Auckland Transport

How to register & set up AT Park How to register & set up AT Park

AT Park is an online service to pay for and manage your parking.

When you are registered with AT Park you can pay for parking anywhere in Auckland where there are pay by plate parking zones - this includes on-street parking areas and some AT off-street car parks.

When you use AT Park to pay for parking you can start and stop parking sessions online, using the AT Park app, the AT website or text.

Start and stop a parking session

There are multiple ways to start and stop a parking session, using the app, logging in to your MyAT account on the website, by text and phone.

There is a minimum time for a parking session of 15 minutes.

Once you start a parking session, it will be live until you stop it, or it automatically times out in some areas.

You can set an expiry time for your parking session using the slider tool in the app.

If you set reminders, you will be sent a text 10 minutes before your session ends.

We encourage you to set up text reminders on your AT Park account, so you'll get a text reminding you to stop your parking session.

Parking text reminders

When you add a mobile phone to your account, you will be asked if you want to set up text reminders that will let you know a parking session is about to expire.

You'll get a text message 10 minutes before the session expires so you can choose to move your vehicle or pay for more parking.

There is no fee for this service.

Start and stop parking using the app

Start a parking session

  1. Select the Area ID you are parking in (the Area ID is on payment machines and parking signs). You can also click on the location symbol next to the Area ID and nearby Area IDs will automatically be presented in a pop-up window. You can then select the Area ID where you are parked.
  2. Enter or confirm your vehicle registration.
  3. Select Start.

Stop a parking session

When you are ready to leave, stop your parking session.

You can start a new parking session without moving your vehicle, but you may receive a ticket if you park for longer than the maximum time-limit.

If you have defined a time period you want to park for and you want to extend this, you have to stop your current session and start a new session.

Start and stop parking on website


​Log into your AT Park online account (select 'Start session').

​Start and stop parking by text (SMS)

​Send text (SMS) message to 2824.

You must use a phone registered to your AT Park account.

Single vehicle account

  • To start your parking session, send a text message with the word PARK <space> and the Area ID, eg PARK 101010.
  • To stop your parking session, send a text with the word STOP.

Multiple vehicle account

  • To start your parking session, send a text message with the word PARK <space> the Area ID <space> and your vehicle registration, eg PARK 101010 35REGO.
  • To stop your parking session, send a text with the word STOP <space> and your vehicle registration, eg STOP 35REGO.

Start and stop parking by phone

​Call 09 528 7275

You will hear voice prompts to start and stop a session.

Parking areas

AT Park can be used to pay for parking anywhere in Auckland where there is paid parking with AT pay by plate machines. This includes on-street paid parking areas and selected off-street car parks. AT Park pay by plate parking will be introduced to Auckland CBD car park buildings towards the end of 2018.

Area ID numbers

​Area ID numbers are prominently displayed on payment machines and below parking signs.

Each street has a different Area ID: a unique 6-digit number.

You will use the area ID number when starting parking session, for example if you are using the AT Park app, you will enter the area ID number in to the app.

Parking area ID

Image: The Area ID sticker on a payment machine.

Parking map in the AT Park app


A parking map is available in the AT Park app, which shows pay by plate parking areas around Auckland, Area ID numbers, prices and operating hours.

The maps also show the location of loading zones and mobility spaces.

You can initiate payment for your parking session from the maps.

From the app menu screen, select 'Parking maps' and make sure you have Location Services enabled on your phone.

To find the Area ID, open the map and use the street names as a guide to find the area you want to park. When you select a parking area, the Area ID number is displayed before the street name, eg 100606 - Wyndham Street.

Payment, transactions and refunds

Payment method and parking charges

Payment method

Payment can only be made with the credit or debit card you enter in to your AT Park account.

Credit or debit cards we accept are MasterCard, Visa, American Express, and Diners Club.

We do not hold money in your account.

Your registered card will only be charged for the amount required for a parking session, at the time you complete a parking session. There are no additional charges.

Cost of parking

There is a minimum time for a parking session of 15 minutes.

The cost of parking is shown when you enter the area ID to start a session in the AT Park app or via the website.

Once you start a parking session, it will be live until you stop it, or it automatically times out in some areas.

The system will charge your credit or debit card for the time you use, based on when you start and stop a parking session. For example, if you start a parking session and then return to your vehicle and stop your parking after 40 minutes, you will be charged for 40 minutes of parking.

If there is a time limit, the system will automatically stop your session after the time shown on the parking sign, for example, if you park in a 2-hour zone, once you start a session, you will have up to 2 hours of parking.

If payment fails

If a payment fails, we will send you an email and your AT Park account will be temporarily disabled. Once you correct the issue, we will try and recover the failed transaction and your account will be enabled (if payment goes through).

If a failed transaction is still unpaid after 90 days, we will pass the debt to a third-party debt collector and you will be liable for any applicable fees and commission.

Graduated tariff zones

In some paid parking areas, AT uses a graduated tariff to encourage short-term parking. In these graduated tariff zones, the hourly rate doubles after 2 hours, for example, $2 per hour for the first 2 hours, then $4 per hour for any hours after that.

AT Park has been set up so you cannot stop and start parking sessions to keep parking on the cheaper rate.

In a graduated tariff zone, if you stop a parking session and start another one (with the same Area ID) within 60 minutes, AT Park will carry on from when your last session ended. If you start another session after more than 60 minutes, then you will be charged at the cheaper rate.

Transaction history

​You can view your parking transactions in the AT Park app or by logging in to your MyAT account on the Auckland Transport website.

From the website, you can generate a tax invoice or export the transaction history.

AT Park app

  • Click on Parking Transactions on the menu to view your transaction history.

MyAT AT Park account 

  • Log in to your MyAT account and go to AT Park, then click Recent Transactions to view details and for options to generate a tax invoice or export the transaction history to excel or PDF.

​Refunds

To request a refund, call 09 528 7275 (7am to 10pm, 7 days) or fill in the feedback form.

Refunds will be assessed on a case by case basis.

Adding vehicles and users

AT Park allows multiple users and multiple vehicles to be set up on one account. This is useful for families or businesses that want different people to use AT Park and have all transactions linked to one account.

Adding vehicles

  1. Log on to your AT Park account through MyAT.
  2. Select 'Manage account'.
  3. In the User menu, select 'Add vehicle'.
  4. Add as many vehicles as you want.

Alternatively, you can log in to your account in the app, select 'Account' and then 'Vehicles'.

Adding users

  1. Log on to your AT Park account through MyAT.
  2. Select 'Manage account'
  3. In the User menu select 'Add mobile phone'
  4. Add the phone number
  5. You can limit the vehicles that other people can use or the times that you want them to use AT Park. If you want users to be able to use AT Park with any of the registered vehicles, then select 'No vehicle registration'.
  6. Add as many people (phone numbers) as you want.

Enforcement

When you use park in pay by plate areas there is no need to display a ticket on your dashboard. Parking officers use licence plate recognition to check vehicle registration plates and see parking has been paid.

If you believe you have been issued an infringement by mistake when you paid using AT Park, use our form to query a parking fine