Skip to Main Content
Auckland Transport

Quay Street roadworks and disruption updates Quay Street roadworks and disruption updates

Over the next 12 months, activities and movement along and around Quay Street and the ferry basin will be affected by Downtown programme construction as we work towards completion.

Originally aiming at completion in time for the 2021 America’s Cup, all completion dates have been revised to account for the recent COVID-19 lockdown and subsequent restrictions, as well technical challenges encountered by the Quay Street strengthening works (jet grout piling). The six projects will now be completed individually and opened for public usage through the final quarter of 2020 and the first half of 2021. Quay Street enhancements will be the final project completed in June 2021.


Traffic planning

Quay Street has changed for good. So now is a good time to change your journey to avoid the works.

Try a new route or a new mode of transport. Visit our Journey Planner to view your transport options by bus and train.

Traffic changes on Quay Street from Sunday 13 September.

To help speed up the Downtown Programme, Quay Street’s eastbound lane between Lower Hobson Street and Queens Wharf will be closed from September 13 until December 2020.

Even though COVID-19 has put us a little behind, this closure will allow the Downtown Programme to finish earlier than the planned June 2021.

Your travel options

  • If driving from the North Shore to the Eastern Bays, continue on the motorway taking the Port exit to avoid going through the city centre
  • If you are travelling from the city centre towards the Eastern Bays, please use Customs Street
  • If you’re driving west on Quay Street from the Eastern Bays, your travel route will remain the same
  • Access to Princes Wharf remains the same but exiting traffic will have to travel onto the Lower Hobson Street overbridge or use the slip-lane around to Customs Street West to head east.

Ferry Customer drop-off / pick up

  • If driving east from the North Shore or Ponsonby to Queens Wharf to drop off or pick up someone at the Ferry terminal, please use Custom Street to access Quay Street
  • Traffic exiting Queens Wharf can turn left on to Quay Street as per normal
  • If driving west on Quay Street from the Eastern Bays, your travel route to the Ferry Terminal remains the same.

Bus Services

Bus services operating in Quay Street and Lower Albert Street will be unaffected by the closure with all stops and pick up points remaining the same.

  • Birkenhead bus services to the North Shore, routes 95B, 95C, 95G, 97B, 97R and 97 V will depart from stop 7071 on Lower Albert St
  • The Northern Express collection point remains from Customs Street.

Walking and Cycling

There will be no significant change for pedestrians and people on bikes. The bike lane remains in place but will be shifted one lane to the south.

  • Pedestrian access to the ferry terminal, piers and to bus stop locations will not change
  • Access to buildings will be maintained at all times.

Traffic changes on Quay Street from Sunday 13 September.

Important information:

  • Plan your journey, allow for extra travel time and use alternate routes
  • Quay Street is closing the eastbound lane from Lower Hobson Street to Queens Wharf
  • Quay Streets westbound lane remains open
  • Princes Wharf is operating to 2 lanes, one in, one out. This layout will remain in place until late 2020
  • Lower Albert Street is authorised traffic only
  • Gore Street is one way northbound only due to upgrade works
  • No right turn into Commerce Street from Quay Street
  • No right turn into Gore Street from Quay Street
  • 30km/h temporary speed limit for Quay Street
  • Safe pedestrian route maintained
  • All access to business maintained
  • Please continue to drive with caution and be alert to the right turn restrictions.

Seawall strengthning banner

Princes Wharf to Ferry Bas (in October 2019 - complete July 2020): Jet grout column construction

All 153 columns were completed by Friday 10 July. This will allow Quay Street enhancement works to commence in and around the Princes Wharf entrance.

Queens Wharf to Marsden Wharf (April 2019 – complete April 2020): Palisade piling

Complete. All 104 palisade piles are now in the ground between Queens and Marsden Wharves. 

Ferry Basin (Mid 2020 – complete November 2020): Anchoring the seawall

Reconstruction of the new deck in front of the western kiosk is now complete. All 29 new inclined anchors are now complete. Installation of final anchors behind the eastern kiosk are now underway.

Downtown public space banner

Works on Te Wānanga, the new Downtown public space continue to progress. Major works are expected to be complete in late February 2021 and open to public April 2021.

On Tuesday 4 August the second concrete pour for Te Wānanga took place. This massive pour required around 200 cubic metres of concrete and up to 34 concrete trucks to complete and is a another significant step forward in the construction of the exciting waterfront public space being created in the ferry basin between Princes Wharf and Queens Wharf.

In the Ferry Basin, all 49 new wharf deck piles 29 new incline anchors are now installed. Installation of final anchors behind the eastern kiosk are underway.

Installation of rock armour continues. Massive blocks of stone are being placed on the seabed as an extra layer of protection to the new seawall.

Reconstruction of the new deck in front of the western kiosk is now complete.

Quay Street enhancements banner

Streetscape works - mid 2019 to mid 2021 (full completion)

The streetscape upgrade has shifted to the northern side of Quay Street and is mainly located around the Ferry Building. Works are expected to continue in this area until November 2020.

Work on the completion of the pavement on the Southern side and kerb lines between Lower Hobson and Lower Queen Street continue.

Princes Wharf access

  • Vehicle access/egress will remain as one lane in and one lane out
  • Right turn access into Princes Wharf from Quay St will remain
  • Left turn out of Princes Wharf will remain.

Lower Hobson Street intersection 

Construction of the pavement across Princes Wharf intersection is now underway. Reinstatement and tie in of the red brick into the new pavers will commence in the next couple of weeks. Eastern Viaduct tie in works and tree removal works are now underway. Stop-go traffic control is in place around the clock at the Lower Hobson St intersection. Princes Wharf access lane switch in place and running well.

On the South East corner in Front of M Social Hotel, construction of the footpath and new shallow planters continues.

Lower Hobson Street to Lower Albert Street

Please watch for buses at the Lower Albert Street / Quay Street intersection. Bus stop 1346 outside PWC has closed temporarily. Birkenhead bus services to the North Shore, routes 95B, 95C, 95G, 97B, 97R and 97 V will depart from stop 7071 on Lower Albert Street.

Lower Albert Street/Quay Street

New manned crossing now in place across the Lower Albert Street/Quay Street crossing - please watch for buses.

Lower Albert Street - Streetscape upgrade and bus interchange works complete December 2020

New Lower Albert Street bus stop is now open for Birkenhead bus services to the North Shore, routes 95B, 95C, 95G, 97B, 97R and 97V.

The NX1 is currently operating from Customs Street and will return to Lower Albert Street in April 2021.

The eastern and western footpaths are complete and open to pedestrians. Full completion is programmed for early December 2020.

Lower Queen Street to Commerce Street

Following the completion of the footpath construction works along Quay Street's northern edge and of private works on 148 Quay Street, we will return to finish works on this corner.

Galway Street & Gore Street speed table 2019 to late 2020

Galway Street is now open and paving is complete on the eastern side of Gore Street. Construction of Gore Street speed table continues and Gore Street is operating under a one way traffic management plan with access only from Customs Street.

Gore Street is currently operating under a one way traffic management plan with access to Gore Street only from Customs Street.

Quay Street Enhancement - Northern side

Princes Wharf to Ferry Basin

The final section of existing footpath upgrade works are underway. Concrete pours underway on the western end outside Melt and new cycle lane works commencing soon.

Ferry Basin to Queens Wharf

Construction of rain gardens and new street light foundations continue. Streetscape works will follow close behind the Te Wānanga construction works.

Ferry Building - Northern side of Quay Street: mid 2020 to mid 2021

Paving in front of the Ferry Building's eastern side is complete from the western edge to the main entrance. Areas are now widening up and access around to Pier 2 has been reinstated.

The eastern frontage is now being prepared for concrete pours and eastern access around the Ferry Building has re-opened.

Quay Street Enhancement - Northern side

As works progress, pedestrian access into the Ferry Building and Queens Wharf from Quay Street will continue to shift.

Ferry basin redevelopment banner

The first of three canopies has been installed on the west side of Queens Wharf over pontoons 5 and 6. The completed canopy is 65 metres long by 15 metres wide and provides shelter for up to 250 ferry passengers.

Window glazing and lighting and electrical works are underway and the pontoon balustrade installation continues.

The second and third canopies will be installed in December 2020 and February 2021 respectively. Works on the Ferry Basin Redevelopment are expected to be complete by the end of April 2021 and all six new berths open to the public in early May 2021.

  • Berth 6 (Pier 1D) is now operational for the Pine Harbour ferries. Access is from Pier 1 via the new gangway at the southern end of Queens Wharf
  • Berths 5 has been installed at Queens Wharf and will be used for layover when ready
  • Gangway platform is now installed for access to berths 1 & 2
  • Gangway 2 pontoon is now onsite
  • All breakwater, wharf side canopy and seaside canopy piles are complete
  • Installation of under wharf anchors continues and is near completion
  • All 39 wharf side canopy piles are now complete
  • All 21 sea side canopy piles are now complete
  • Piling from Queens Wharf is complete. All breakwater piles are now complete
  • All 300 horizontal anchors under Ferry Basin are complete.

Pine Harbour services now arrive and depart from Pier 1D on Queens Wharf.
Pine Harbour services now arrive and depart from Pier 1D on Queens Wharf.

Birkenhead Buses have returned to Lower Albert Street.

The bus stop 1346 outside the PWC on Quay Street has closed temporarily. Birkenhead bus services to the North Shore, routes 95B, 95C, 95G, 97B, 97R and 97 V will depart from stop 7071 on Lower Albert St

Key messages:

  • Birkenhead head drop off location changes to Lower Albert Street.
  • Birkenhead collection point remains from Quay Street.
  • No accessible access to the existing western footpath from Customs Street - please use the new path along Lower Albert Street (see plans below).

From mid-May sections of the Southern side footpath will be returned as they are complete
From mid-May sections of the Southern side footpath will be returned as they are complete.


Pier Changes at the Downtown Ferry Terminal

All AT contracted ferry services have returned to normal.

The following ferry services have now resumed their full timetable services:

  • Bayswater
  • Birkenhead
  • Gulf Harbour
  • Half Moon Bay
  • Hobsonville Point/Beach Haven
  • Pine Harbour
  • Stanley Bay
  • West Harbour
  • Rakino.

Changes to Ferry Services

  • Pine Harbour services now arrive and depart from PIER 1D on Queens Wharf
  • Access to Pier 1D is through the main Pier 1 terminal building
  • Pine Harbour customers can pre-purchase their paper tickets from the Auckland Transport Customer Service Centre on Pier 1
  • West Harbour services relocated to the second new pier (pier 1E) on Queens Wharf in mid 2020
  • The new retail kiosk on Pier 2 is open for all your tourist attraction needs. There is also information at the ticketing kiosks on Pier 2 and Pier 1
  • Pier 3 is permanently closed.

Find out more information on the timetable changes.