Skip to Main Content
Auckland Transport

Quay Street roadworks and disruption updates Quay Street roadworks and disruption updates

The Downtown programme construction is near completion, transforming the waterfront area into a place for everyone to enjoy. Practical completion of all major works is targeting late April 2021, with only minor works and planting to occur in May and June 2021.

Traffic planning

Quay Street's transformation is almost done and the way we use the space has changed.

Quay Street has returned to one lane in each direction and with the opening of the new cycleway and the northern footpath, we all need to take time to adjust to the new street layout.

In the coming weeks, fences will be removed, trees and vegetation will be planted, and new signage will be in place. Keep an eye out for vehicles, people walking, riding bikes, scooters, and give way where necessary.

Be especially careful in areas where there are no kerbs and where the cycleway crosses key intersections or crossing points. Please be aware, observe the signs and follow the direction of traffic staff if requested.

Try a new route or a new mode of transport. Visit our Journey Planner to view your transport options by bus and train.

Quay Street traffic layout map

Important information:

  • If you are driving and turning into or out of Queens Wharf please watch out for pedestrians and cyclists crossing the entrance.
  • If you are walking, please be aware that the cycleway is separated and prioritised for people on bikes. Stay out of the cycleway and remember to stand back when you are waiting to cross Quay Street at pedestrian crossing points.
  • If you are on your bike, follow the signals and be cautious when you are crossing the Princes Wharf or Queen's Wharf entrance.
  • Lower Albert Street is authorised traffic only.
  • No right turn into Commerce Street from Quay Street.
  • No right turn into Gore Street from Quay Street.
  • 30km/h temporary speed limit for Quay Street.
  • Please continue to drive with caution and be alert as we get used to the new layout. Keep your eyes peeled and be patient as we learn how to use this new space.
  • Over the next few months we will be monitoring Quay Street and will be making any adjustments required to ensure people can use the space safely.

Public Transport - Buses return to Lower Albert Street

From Sunday 25 April 2021, NX1 bus services return to Lower Albert Street and the Quay Street bus stops re-open.

  • Birkenhead bus services to the North Shore, routes 95B, 95C, 95G, 97B, 97R and 97V will use re-opened Quay Street stop.
  • NX1 and western bus services will use Lower Albert Street western side.
  • 105, 106, 110, 125X and 129 will use Lower Albert Street eastern side.
  • 18, 195 and 209 will use Lower Albert Street eastern side.

Find out more at City centre bus changes from 25 April.

Bus stop changes map for Lower Albert Street

Seawall strengthning banner

The seismic strengthening of Quay Street’s historic seawall is now complete, securing Auckland‘s Downtown waterfront for the next 100 years.

The highly challenging and technical seawall works which began in May 2019 and concluded in January, were undertaken in four sections, using three different methodologies.

The methodologies, which depended on location, ground conditions and design requirements, included installing a new palisade wall behind the existing wall between Queens and Marsden Wharves, interlinked jet grout piling between Princes Wharf and the Ferry Basin and anchoring the existing wall in the Ferry Basin and under the Ferry Building.

Lower Albert Street - Bus interchange and streetscape upgrade

The Lower Albert Street Bus interchange is now complete. Temporary traffic management (cones) will remain in place from the new red carpet middle crossing north until Quay Street is running in its final alignment and all lanes on Lower Albert Street can be used.

  • New Lower Albert Street bus stop is now open for Birkenhead bus services to the North Shore, routes 95B, 95C, 95G, 97B, 97R and 97V.
  • NX1 and western bus services will return to Lower Albert Street in late April 2021.

Downtown public space banner

Amenity installation by April 2021
Planting complete by June 2021

Works continue around Te Wānanga's new deck to install the balustrades and leaners. Sandblasting to create a non-slip architectural finish to the new deck surface is underway.

Deck area for Te Wananga
Newly sandblasted deck area for Te Wānanga.

Tree pit on Te Wananga
Tree pit on Te Wānanga which will remain covered until planting season.

Over the coming months, custom designed street furniture, light poles, a drinking fountain, Kupenga nets a will be installed so this wonderful new space can be opened for you by June.

The 'floating' platform that is Te Wānanga is supported on 49 piles and extends 36 metres over the Waitematā Harbour, spanning 73 metres in width.
The seashell embedded concrete floor evokes a coastal space which is enhanced with ‘tidal pool’ apertures letting light into the depths below and mature pōhutukawa which will be relocated into six steel planters.

Ferry basin redevelopment banner

Installation of the six new berths, three gangways and three canopies are now complete. The third and final canopy was installed in late January 2021.

Final canopy installation - image supplied by Auckland Cranes.
Final canopy installation - image supplied by Auckland Cranes.

Ferry basin redevelopment -  Queens wharf pontoons.
Exterior view of Queens wharf from the pontoons.

Berths 5 and 6 have been handed over and are currently operational. The remaining new berths are expected to be in operation for the public by mid-2021.

Pine Harbour services now arrive and depart from Pier 1D on Queens Wharf.

Finishing works (new terminal lighting, electrical works, window glazing and pontoon balustrade installation) are ongoing until the end of April 2021.

Quay Street enhancements banner

Streetscape works - mid 2019 to mid 2021 (full completion)

  • Major works completed by April 2021.
  • Minor works (amenity installation & seasonal planting) ongoing to June 2021.

Northern footpath - Princes Wharf to Commerce Street

The final paving works for the new northern footpath along Quay Street are powering along. Another crossing has re-opened at the Lower Hobson / Quay Street intersection and even more public space has been returned in front of the Ferry Building.

Pedestrian access along the northern footpath from Burger Boy to the Ferry Building and terminal is programmed to open just after Easter. Public access onto Te Wānanga will be available in early June 2021.

Site fencing will remain along the roadside of the Quay Street northern footpath until June when all planting and street furniture installation works are complete. We will reduce the size of the fences as soon as rain gardens have been filled with soil, and continue to open up more areas when it is safe to do so. Access to businesses is maintained at all times.

Western side of Princes Wharf
The western side of Princes Wharf is complete. The rain gardens will be planted in the coming months then all fencing will be removed.

Northern footpath - Commerce Street to Britomart Place

The new northern footpath and cycle lane from Captain Cooks Wharf to Britomart Place are now complete and open.

New northern footpath and cycle lane on Quay Street

The new planter boxes have been covered in upcycled scrim to decorate and protect the timber framing of the temporary planter boxes that will be planted in May/June.

Southern footpath Commerce Street to Lower Hobson Street

The footprint of the southern site areas is beginning to shrink. The fencing is being pulled in house only the rain gardens newly installed street furniture and light poles. The fence sizes will reduce in the coming months as the gardens have been filled with soil.

All raingardens and tree pits have been uncapped and emptied with new bench seating, traffic poles and street poles are being installed. Paving works continue.

New open spaces on Quay Street
New open spaces on Quay Street.

Full pedestrian access on Quay Street at the end of Lower Queen Street
Full pedestrian access along both sides of Quay Street.

Galway Street Upgrade – Complete

The fully upgraded Galway Street was completed and opened to the public in November 2020.

Upgraded Galway Street.
Upgraded Galway Street.

Upgraded Gore Street.
Upgraded Gore Street.

Ferry services

All AT contracted ferry services have returned to normal.

The following ferry services have now resumed their full timetable services:

  • Bayswater
  • Birkenhead
  • Gulf Harbour
  • Half Moon Bay
  • Hobsonville Point/Beach Haven
  • Pine Harbour
  • Stanley Bay
  • West Harbour
  • Rakino.

Changes to Ferry Services

  • Pine Harbour services now arrive and depart from PIER 1D on Queens Wharf
  • Access to Pier 1D is through the main Pier 1 terminal building
  • Pine Harbour customers can pre-purchase their paper tickets from the Auckland Transport Customer Service Centre on Pier 1
  • West Harbour services relocated to the second new pier (pier 1E) on Queens Wharf in mid 2020
  • The new retail kiosk on Pier 2 is open for all your tourist attraction needs. There is also information at the ticketing kiosks on Pier 2 and Pier 1
  • Pier 3 is permanently closed.

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.


Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.


Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else