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Karangahape Road enhancements project updates Karangahape Road enhancements project updates


2021


24 March

Change to cycleway at the Karangahape Road / Symonds Street / Grafton Bridge intersection

A change to has been made to the design of the Karangahape Road cycleway at the Karangahape Road / Symonds Street / Grafton Bridge intersection. This change relates to the way people on bikes enter the intersection from the protected cycleway on Karangahape Road.

Originally, the design required people on bikes to navigate the intersection on the road. While some people may have preferred this, issues of legality relating to how bicycle movements are controlled and an unacceptable delay to buses meant the design needed to be modified.

The final design now provides shared paths at the corner of Karangahape Road and Symonds Street.
Being a shared path, people on bikes will not need to dismount when merging from the cycle lane onto the shared path. As required throughout New Zealand, however, riders must give way to pedestrians on the shared path and when crossing the intersection using the Barnes Dance signal.

The updated design also allows the intersection to be included in a nationwide trial on people on bikes using a Barnes Dance crossing at the same time as pedestrians.

Download the updated design drawing (PDF 856KB)

A bit more background about the updated design

Based on the original and published design, two solutions were investigated to enable riders to cross at the intersection. Unfortunately, neither option proved workable.

The desired ‘all bike crossing phase’ is currently illegal as it puts people on bikes from different directions, i.e. north-south and east-west, in conflict and could not be progressed. The second option was ‘two separate bike stages in each signal phase.’ This resulted in a significant and unacceptable impact on bus reliability. Due to the exceptionally high number of bus movements at this intersection, this option proved to be unworkable.

The changes made to the design at this intersection were to enable both the best level of service for people on bikes and bus journey time speed and reliability. The impact to private vehicles was not a driver of the change.

If you have a specific question about the design update, you can email us at projects@at.govt.nz, subject line K Rd Symonds St intersection.


17 March

Project completion date - revised

For the reasons outlined, below, the completion date has had to be revised. The new completion date is mid-May 2021.

These few additional weeks take into account the following factors:

  • We have experienced significant underground service clashes at few locations, such as at the Pitt Street corner, Queen Street corner and the Gundry Street intersection. These clashes have pushed our programme out to mid-April 2021. During the additional time required in these locations, we have worked with our project partners, such as Watercare, to investigate and find solutions for these areas now and into the future.
  • We are currently planning further investigation work at the north western corner of Pitt Street, outside the Pitt Street Pub. We will carry out pilot trenching to reveal any potential challenges which may also affect the programme in this area.

This revised programme remains subject to change due to unforeseen circumstances, such as weather conditions and COVID-19.

Inspections of the work quality and post-construction road safety audits will follow the completion of the construction programme.

Except for some minor works, such as traffic light installation at Queen St and Pitt Street corners, most of the work in the section between the Symonds Street and Pitt Street intersections has been completed.

All the landscaping has been completed for the section from Symonds St to Pitt Street, except for minor works around Pitt Street corner.

Works in progress:

  • Section C – from the eastern side of the overbridge to Pitt Street. This work started in late December 2020 and is expected to be finished in April 2021.
  • Pitt Street corner – started in January 2021 and expected to finish by late March 2021.
  • Section J – from the western side of the overbridge to Newton Road. This work started in September 2020 and is expected to be finished by mid-April 2021.

We are planning to start road resurfacing works in April 2021 for the section from Ponsonby Road to Pitt Street. This will be the last part of the project.

Mahi toi artwork for the overbridge, which is currently being created at Auckland Girls’ Grammar, will be installed when it is finished.

Map of works


22 February

New intersection cameras to be installed along Karangahape Road

Aucklanders have told us that moving around our city safely and easily is important to them. One way we work towards this is by monitoring intersections to keep vehicles, people on bikes, and pedestrians moving safely and easily.

As part of the Karangahape Road Enhancements project we are installing new cameras at some intersections along the road. These will be in addition to cameras that were in place before the enhancements project started. The cameras are the same type that are already used across Auckland’s other busy intersections.

The cameras focus on vehicles, bikes and pedestrian movements only. They are not for the purpose of identifying individuals or issuing tickets. It should be noted that the NZ Police will have third party access to the data these cameras gather and it may be released to them on a case by case basis.

Locations

There are seven locations where new cameras are being added. The locations are shown in yellow in the drawings on this page.

  • At the intersection of Pitt Street and Karangahape Road, on the north-east corner.
  • At the intersection of Mercury Lane and Karangahape Road, on the south-east corner.
  • At the intersection of Queen Street and Karangahape Road, on the north-east corner (two new cameras).
  • At the intersection of Upper Queen Street and Karangahape Road, on both the south-west and south-east corners (three new cameras).

How this will benefit your neighbourhood

Together, the cameras will help Auckland Transport to:

  • Keep people moving by allowing us to see how traffic, including buses, is flowing.
  • Check on how people on bikes are moving through the area and using the new cycleway.
  • Make sure people on foot are moving about safely.
  • Allow everyone to get through intersections safely and easily.

Tell us what you think

You can play a role in shaping the way we make this happen. Here’s how you can have your say:

  • You can phone us at: 09 355 3553.
  • You can email us at: projects@at.govt.nz, subject line – K Road intersection cameras.
  • You can send us a letter at: Auckland Transport, 20 Viaduct Harbour, Auckland 1010 (subject: Karangahape Road camera installation).

You can give us your views until 11.59pm on Wednesday, 3 March 2021.

We’ll listen to the feedback we receive and then decide the best way to move forward. We’ll send you a report summarising the feedback and decisions.

More information

All projected CCTV field views and angles illustrated here are indicative only and not to scale.

Locations of the traffic intersections and cameras

Ponsonby Road and Newton Road
Ponsonby Road and Newton Road

Hereford Street and Howe Street
Hereford Street and Howe Street

Howe Street and Day Street
Howe Street and Day Street

East Street
East Street

Pitt Street and Mercury Lane – new cameras in yellow
Pitt Street and Mercury Lane – new cameras in yellow

Queen Street and Upper Queen Street – new cameras in yellow
Queen Street and Upper Queen Street – new cameras in yellow

Symonds Street
Symonds Street


​28 January

The latest Karangahape Road enhancements newsletter is out now.

Read the newsletter.


2020


28 September

Adding more green to the Karangahape Road rainbow

The transformation of Karangahape Road is underway with our new rain gardens which use recycled bore water for planting. Once completed additional vegetation will bring shade, shelter and a natural stormwater filtration system to the area. We are using recycled bore water for the planting.


23 June

Artists Ross Liew and Bo Liew-King created a mural as part of Auckland Transport's Karangahape Road enhancement project - a message of hope for the Karangahape Road community.


7 May

The Karangahape Road Enhancement project has been safely closed for the duration of the Level 4 alert period.

Work recommenced on Tuesday, 28 April 2020 with safety being our key priority. During the lockdown Auckland Transport and JFC used the time to ensure we can return to work under strict COVID-19 health and safety protocols based on Ministry of Health guidelines and industry best practice.

Although our aim is to return to work as quickly as possible to minimise delays, our priority will be to ensure the safety of our workers and the general public. As such, the pace of work under alert level 3 may not be as rapid as it is under normal circumstances.

Health, Safety and Physical Distancing

We would like to assure you that our teams will be following strict health, safety and physical distancing guidelines. This is to ensure the safety of our staff and the community. Each project site has developed a Health and Safety Plan based on Ministry of Health Guidance and industry best practice.

At Level 3 these measures include:

  • physical distancing, compulsory PPE, hygiene practices on site entry and exit and separating teams into zones on our larger sites.
  • a full re-mobilisation and on-boarding process for each site covering COVID 19 restrictions, ensuring a staged, safe return to the projects.
  • inductions for new project staff and compulsory COVID 19 education and training will be part of ongoing site protocols whilst in a Level 2 and 3 scenarios.
Work bubbles

Due to the nature of some of our work, some staff working in close proximity to each other is unavoidable. We have created work bubbles to ensure that we keep to those in our bubbles safely with lunches and tea breaks together. Our toolbox talks have been adjusted and we have sanitation stations and conditions of entry at each zone.

Assisting businesses during Alert level 3

We understand that the change in how we all operate in these unusual times will be a key factor in keeping businesses going.

Temporary parking for collection of goods

The temporary parking spaces for collection of goods are in place. The loading zone plan shows where these pick up points are along Karangahape Road. These parking spaces are to be shared by all businesses, and should not be used for long term parking. We have noticed some vehicles are utilising these for longer periods of time. View the map of the temporary parking locations.

The parking team have kindly advised they will provide daily monitoring and enforcement. Let's all do our part to make these spaces work for everyone.

Parking in AT's Upper Queen Street building continues to be free for now.

Please look out for these signs which are up at demarcated positions

Temporary signage for Local Business Pick up zone P5-10

Construction update

Upper Queen Street to Mercury Lane
  • Removal of a large portion of fencing in this block but will still need to have working space for trucks to continue safe operations.
  • Removal of a portion of fencing to create a temporary parking bay zone for the local business pick up zone.
  • Continue work on the Upper Queen Street corner to remove the existing slip lane, connect the cycleway and reconstruct the new wider footpath.
  • Continue to work on installing tactiles at mid way pedestrian crossing.
Hereford to Howe Street
  • At Howe Street corner footpath preparation and installation of tactiles at pedestrian crossing.
Howe Street to Overbridge
  • At Howe Street corner near Thirsty Dog rain garden installation and electrical works including garden lights installation and street light installation.
Overbridge - South side of Karangahape Road
  • Removal of the bus shelters and asphalt on the carriageway. This involves a saw cut along the carriageway, before the asphalt is lifted off.
Symonds Street to Queen Street
  • The demolition between Symonds Street to Liverpool street was mostly complete before level 4 shut down. We are now planning to extend the works to include the Queen Street intersection so that this side of the road can be worked on and completed at the same time - this is subject to approval.
  • Work continues with the installation of underground services and construction of cycleway, traffic island and bus stop infrastructure.
Mercury Lane to West Terrace
  • Work is expected to move into the section from Mercury Lane to West Terrace (subject to approval).
  • For most of this stage, construction is in the carriageway and the outer edge of the footpath, however there will be footpath reconstruction and construction of speed tables on the intersections of East Street and West Terrace with Karangahape Road.


Map of Karangahape Road precinct

Below is a map of the Karangahape Road precinct showing the construction stages, pick up points, temporary bus stop locations and loading zones.

Karangahape Road precinct map includes temporary bus stops, loading zones and pick up points
Download the Karangahape Road precinct map - May 2020 (PDF 96.8KB)

Auckland Transport's parking enforcement is working to ensure parking is being correctly used throughout the Karangahape Road precinct. If you have a request for parking enforcement please call Auckland Council on 09 301 0101.


2019


5 September

Construction on the Karangahape Road enhancements project is in full swing at each end of the street and our work crew has achieved significant progress.

Here’s an overview of what we’ve achieved since our last update.

Symonds Street corner to Upper Queen Street

From Symonds Street to Upper Queen Street, our crew has been breaking the asphalt and concrete in the first lane of the road beside the footpath. This work is required to form the new kerb and channel for the footpath. We have also installed electrical and communication ducting along the footpath from the cemetery to Upper Queen Street. Removal of the street lights from the building canopies is under way.

Footpath preparation on the corner of Symonds Street and Karangahape Road
Footpath preparation on the corner of Symonds Street and Karangahape Road.

Symonds Street corner to Upper Queen Street – Upcoming work

Due to some design changes, our revised completion date for this section is at the end of November 2019. These changes will improve safety and connections for pedestrians, cyclists and road users.
In the next fortnight, we will begin working on changes to the footpath on the corner of Symonds Street and Karangahape Road. We will also be installing traffic signals, drainage, and the kerb and channel from outside Symonds Street Cemetery to Upper Queen Street.

Ponsonby Road corner to Howe Street

In the Ponsonby Road to Howe Street section, our crew has been undertaking ground investigations and potholing to check the location of underground services, as well as ducting, drainage and footpath works.

At the beginning of the month, the crew completed the project’s first night works to demolish the footpath outside the businesses between Ponsonby Road and Hereford Street. Work included rock breaking, digging out the debris, compacting and asphalting. This work was successfully completed in one night to reduce the impact of construction on these businesses during the day.

Noise and dust mats were put up along the fencing to reduce the impact of noise from construction activity.


10 August

After almost one month since construction began on the Karangahape Road enhancements project, work is well under way in two sections at opposite ends of the road.

As construction continues, please be assured that vehicle and pedestrian access along Karangahape Road will remain open for the duration of the project, with some traffic management changes in place.

Here’s a rundown of what we’ve achieved in both sections – from Symonds Street to Upper Queen Street, and the corner of Ponsonby Road to Howe Street.

Symonds Street to Upper Queen Street

At the Symonds Street end of the project, our work crew has been busy digging up the road to remove the footpath and undertake excavations to locate services. Our team has successfully completed this groundwork along with laying the subsoil that goes beneath the pavement, and installation of the catch pit and kerb line. Part of our work has also involved removing the planter boxes along the cemetery wall, to allow room for the new footpath pavement, cycleway and bus lane.

Upcoming work

In the next couple of weeks, our work crew will be working on laying the kerb and channel, and laying foundations for the street lights. We will also start forming the traffic island and installing the ducting for telecommunications and traffic lights.

Reused kerb stones are placed at the Symonds Street end of the project
Reused kerb stones are placed at the Symonds Street end of the project.

Ponsonby Road corner to Howe Street

At the Ponsonby Road end of the project, our other work crew has been digging up the first lane of the road and undertaking excavations to uncover existing services and manholes. Our digger has made steady progress from the corner of Ponsonby Road up to Howe Street since work on this section started last week.

Upcoming work

Our work crew has completed the removal of the kerb line and pavement, and undertaken service investigations in preparation for the installation of drainage. This work will be carried out over the next fortnight, along with more road excavations, and beginning work on subsoil installation.

Excavations at the corner of Hereford St
Excavations at the corner of Hereford Street.

Traffic management and access

Traffic and pedestrian access continues to be managed in each section of the project and includes wayfinding signage for pedestrians, as well as signage, detours and VMS (variable message boards) for road users. Please carefully follow all detours and be sure to take extra care around our construction sites.

There will also be colourful scrim going up along the fencing around our active construction areas.


9 August 

Work on the next section of the project, from the Mobil on the corner of Ponsonby and Karangahape Roads, up to the corner of Howe Street, will begin on Monday 12 August 2019. This section is expected to take up to five months to complete

Changes to traffic management include:

  • temporary 30km/h speed limit
  • the section of cycleway on Ponsonby Road (by the Mobil) and on Great North Road (on left side approach of the Ponsonby/ Karangahape Road intersection) will be temporarily closed during construction.

There will be detours in place for works at the intersection of Hereford Street and Karangahape Road.


July 2019 – Stage 1 construction to start

The project is on

Community engagement began in early 2016, with formal public consultation later that year. Over the years there has been a succession of engagements, community events, street design developments and construction planning with the Karangahape Business Association, residents, property owners, businesses, retailers, Mana Whenua, Waitemata Local Board and wider community. In this update, we are pleased to say the project is on – we have a start date.

We now have onboard John Fillmore Contracting Ltd (JFC) to deliver the physical works for the project. 

JFC has been behind the construction, restoration and transformation of some of Auckland’s most-loved spaces – Silo Park, Aotea Square, Freyberg Square, and the Auckland War Memorial Museum to name a few.    

JFC are expected to be onsite from July, subject to them receiving appropriate approvals.

Expect changes to traffic lanes and journey times during construction.  There will be some changes to some bus services, check which bus services will be affected on our Roadworks affecting public transport page.

Construction staging

Stage 1 construction will be carried out in two sections, at the same time

  1. Ponsonby Road to Howe Street northern side.
  2. From Symonds Street to Upper Queen Street southern side.

In the past few weeks the team have been on the road talking to businesses and residents in Stage 1 about the works and likely impacts, with plans to return later when the construction staging plan is finalised.

For those located outside stage one, the team will meet with you closer to when work starts in your section.

Here’s what we know already:

  • The project area is divided into 12 sections.
  • More than one section may be constructed at a time.

What to expect

We’re upgrading the street so that means:

  • relocating or building new kerbs
  • work to some areas of the footpath
  • installation of new bins, bike racks and seating
  • installing new street lights
  • construction of rain gardens and tree pits
  • new or reconfigured traffic lights.

To achieve this we will:

  • communicate regularly to keep you up to date
  • use ‘temporary traffic management’ such as 30km/hr zones, reduced lanes, managed access to side roads at times, and the temporary location of bus stops
  • sequence works so that disruption is minimised during busy times of the year for businesses
  • schedule delivery of construction materials outside of peak travel hours.

K Road Enhancements works map
Karangahape Road enhancements works map


2018


4 July

Returning for one night only

K Road pop up hub window signsThe Karangahape Road Enhancements Project pop-up hub is back with information and interactive displays about what's being built next year.

The project includes peak-time bus lanes, separated cycleways, new planting and seating, car parking revisions - check out the whole picture.

Address: 290 Karangahape Road
Date: 5 July

Opening hours:

  • Thursday 5 July - 6pm to 10pm.

Construction planning: Meet the team sessions

We want to hear your thoughts on construction planning. Businesses and residents tell us they are concerned about disruption during construction. We’re holding four meet the team sessions, where you can chat about construction with project specialists.

We’re keen to get your thoughts on our initial construction plan including:

  • Construction hours and sequencing.
  • Parking and loading during construction.
  • Customer access.
  • Construction signs and wayfinding.
  • Access in and out of side streets.
  • Worksite hoardings.
  • Activations and events during construction.

We’re keen to get your thoughts on our initial construction plan including:

Your feedback will help set requirements for contractors tendering to construct the project.

Check out our opening hours below:

  • Wednesday 13 June - 8am to 2pm.
  • Friday 15 June - 4pm to 7pm.
  • Saturday 16 June - 12pm to 4pm.
  • Monday 18 June - 4pm to 7pm.

10 June

Footpath works on Karangahape Road starting 10 June.

You told us Karangahape Road’s paved footpath can be slippery, especially in wet weather.

On Sunday to Thursday nights throughout June, we're water-blasting K Road's footpath to improve its grip

Work starts from 10 June and is expected to be complete by the end of the month. Work will take place Sunday to Thursday, 9pm to 5am.

We will work along the southern side of Karangahape Road, from the start of the paved footpath near Symonds Street, to West Terrace. We will then switch to the northern side and work back toward Symonds Street.

We are conscious Karangahape Road has a busy night time economy and a growing residential population so contractor staff and the Enhancements project team will work with the community to minimise disruption.

The map of the working area is shown below:

Footpath Work Notification map


18 May

Parking Plan engagement

In March and early April we asked how you’d like parking to work on Karangahape Road when the enhancement project is complete. We shared the proposed parking plan with the community and asked if we were on the right track and how it could be improved.

We have looked at what you told us and have made changes to the proposed parking plan and submitted these for review before going through the formal process to become legal.

In June we will publish the engagement report and updated parking map. To find out more come along to the pop-up project hub which is opening on Karangahape Road in June (12-19 June) to check out the map and chat to the team about the changes.


9 March

Auckland Transport and Auckland Council want to hear your thoughts on a plan to maximise parking options in and around Karangahape Road once the enhancements project is complete. We have developed the plan with a focus on supporting the local community and visitors to the precinct. It looks to maximise parking availability and turnover by prioritising short stay parking and loading zone access in peak times.

To find out more download the parking plan brochure and maps below:

Download the Karangahape Road enhancements parking plan entire precinct map (PDF 872KB)

Download the Karangahape Road enhancements parking plan brochure (PDF 1.6MB)

Download the Karangahape Road enhancements parking plan maps (PDF 5MB)

When you have reviewed the information and have no further questions you can:

Have your say – Karangahape Road enhancements parking plan feedback.

To make it easy for you take a closer look at changes to specific locations on Karangahape Road we have divided the precinct into five sections in the map below.

Once you have identified the sections you are interested in you can review in the detailed parking plan maps.

K Rd Parking Plan A4 web map all sections

If you would like to find out more before submitting your feedback you can attend one of the drop in sessions below.

Drop in sessions:

  • Monday 12 March – 8am to 12pm
  • Wednesday 14 March – 3pm to 7pm
  • Friday 16 March – 8am to 12pm

Where: CorpStudio, Level 1, 86 Pitt Street (Above Leo O’Malley)

Engagement with the community is open from Monday 12 March to 1 April 2018.

Download the Karangahape Road enhancements parking plan flyer (PDF 1MB)


2017


22 December

What's been happening and what happens next

K Road is a large and complex project and we’ve involved technical specialists from AT, Auckland Council, and the community, to help us achieve a great design. Beca Engineering were appointed in July 2017 as the key consultancy to lead this process, focusing on aspects such as road design, traffic flow, safety, drainage, lighting, and landscape design.

Throughout 2017, we have worked with mana whenua, the Waitemata Local Board, the Auckland City Centre Advisory Board and the K Road Business Association to seek their input and keep them informed.

Maintaining K Road’s unique character and heritage through great urban design is key to this project. The K Road community best understands what makes K Road special, so in October we convened a diverse, 12-member design reference group made up of residents, property owners, business people, and retailers. We sought their feedback on design elements such as street furniture, lighting, and design and colour enhancements.

The design reference group has met three times since October and will continue into 2018 with an expanding focus on things like parking, project staging, and meeting the needs of K Road businesses.

From January 2018, we will start a monthly project newsletter, keeping you informed of progress and seeking your feedback on aspects of the project which you can subscribe to and select K Road enhancements.

We understand the high level of interest in a parking plan for the K Road precinct, during construction and once works are completed. Our parking team is preparing this plan and we expect to share it with you in February.

Early in the new year, AT and Auckland Council will also discuss with businesses how we can best support you during construction.

Time line and community engagement 2017

  • November 2015 - April 2017 Community Reference Group. 
  • January - June 2017 – contractor tendering.
  • July 2017 – contractor appointed.
  • October 2017 – Waitemata Local Board Workshop.
  • October 2017 – developed design reference group.

Looking ahead you can expect the following time line for key delivery dates on the project

  • January 2018 continued engagement with the K Rd Reference Group, Local Board, KBA, and wider community.
  • February 2018 developed design complete.
  • February 2018 resource consent lodged.
  • April 2018 complete detailed design (available to the community).
  • Mid 2018 to Mid-2019 construction.

Artist impression of section 2

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Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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