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Auckland Transport

Matiatia summer traffic trial Matiatia summer traffic trial

Auckland Transport (AT) and the Waiheke Local Board are currently trialling a new way to manage traffic at Matiatia ferry terminal over the busy summer season to help reduce congestion and improve safety for everyone who uses the area.

Due to the circumstances around COVID-19 and the level four restrictions that have been in place, Auckland Transport with the support of the Waiheke Local Board have made the decision to extend the trial period until 31 May 2020.

Project status: Consultation - feedback closed 21 April 2020.
Project zone: Central

Project overview

Matiatia is the gateway to Waiheke Island and is the major transport interchange on the island with over 20 ferry services arriving daily. Peak travel affects the ferry services from mid-December to late February when visitor numbers swell. The island’s popularity has surged over the past few years and now it has over a million visitors per year.

The demand for transport increases over summer and this results in congestion at Matiatia due to the demand for buses, pre-booked tours and taxis. The increased amount of traffic makes it unsafe for all those using the area.

The keyhole area has been problematic for many years. Auckland Transport has worked with the Waiheke Local Board and the Waiheke Transport Forum to look for a temporary solution. 

We began trialling a new layout on 8 December 2019 which will be in place until 13 April 2020.

The trial changes have been made to create more room for buses to manoeuver and make the area safer for pedestrians and taxi passengers so that they are no longer forced to navigate around moving vehicles. Please refer to the map of the “current trial layout” to learn about the changes we are trialling.

Objectives of trial layout

Make pedestrians safer

We have created a dedicated taxi/shuttle stand in the car park. This new area was created to reduce congestion in the keyhole but also to ensure taxi passengers use the footpath instead of having to walk in between buses and cross the road in front of moving vehicles.

Create more space for buses

We set out to make it safer and easier for buses to manoeuvre by providing them sole access past the turnaround. We have ensured the previous drop off point remains the same.


  • 2 December 2019 – construction of the new public pick-up/taxi/pre-booked shuttle stand
  • 8 December 2019 – traffic trial starts
  • 17 March 2020 – consultation begins on trial
  • 21 April 2020 – consultation closes on trial
  • 31 May 2019 – traffic trial finishes.

Project details

The trial started 8 December 2019, with the objective to improve safety and relieve congestion at Matiatia during the peak summer season. The trial includes the following changes:

  • Space available to public buses has been increased so we can optimise the new network timetable. Three buses are able to utilise the space.
  • Only buses are able to operate out of the seaward keyhole area. This helps to reduce congestion and increase safety, as buses are now able to safely manoeuvre through this area. The seaward keyhole area also includes a space for mobility drop-off and 2 loading zones. The original drop-off zone remains.
  • A larger public pick-up zone has been built within the lower car park. The previous drop-off zone remains.
  • Pre-booked taxis/shuttles/tours have been removed from the seaward keyhole area and a dedicated P15 area has been created in the lower carpark.
  • Tour buses now depart from the keyhole, as they did previously. Their space has been allocated across from the ferry terminal. Tour guides from the Waiheke Hop-on Hop-off Explorer bus now meet their passengers and walk them over to their departure point opposite the public bus area.

Map showing the trial layout at Matiatia.
Map showing the trial layout at Matiatia.

Public consultation

Public feedback on the traffic layout being trialled at Matiatia closed on 21 April 2020. 

Thank you to everyone who took the time to share their feedback on their experience with the trial layout at Matiatia. We will now share the consultation feedback with the Waiheke Local Board and work with them to determine what should happen next.

It is important to us that we take account of the feedback that has been received. We will now take some time to assess the trial layout in light of public feedback.

Download the public feedback report - Matiatia traffic layout trial (PDF 745KB, 26 pages).

Next steps

As soon as a decision has been reached, we will publish the trial outcome on our website and update this report with responses to the issues and questions raised as part of the consultation. If you provided your contact details when you provided feedback, we will contact you to let you know when the report has been published and final decisions have been made.

For more information on this project

Contact Auckland Transport