In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Mount Roskill Safe Routes

Mount Roskill Safe Routes is a cycle and walking route that connects Mount Roskill with the Manukau Harbour at Waikowhai.

Project status: Completed
Project zone: Central

Project overview

Mount Roskill Safe Routes runs from War Memorial Park, through Keith Hay Park, to Waikowhai Park. The project created widened footpaths for shared use by people on foot or bike, along with new push-button and zebra crossings and traffic calming measures such as speed tables.

The new paths make it easy for the community to access local open spaces. Children can use the paths to walk or cycle to schools in the area.

The project has added to Auckland’s growing network of walking and cycle routes and will enable people to travel easily on foot or by bike around their local community. The route connects with a similar network of shared paths that run parallel to Dominion Road and with the cycleway along SH20.

See a map of the Mt Roskill Safe Routes (PDF 202KB)


  • Improves road safety by providing a walking and cycling route through a low-traffic-volume, low-speed environment.
  • Supports a greenway network initiative by the Puketāpapa Local Board, which aims to encourage recreational walking and cycling trips by linking people with local open spaces, community facilities, and places of interest.
  • Increases opportunities for children to walk or cycle to school.
  • Improves links between existing cycle routes in the area.
  • Helps achieve Auckland Transport's target of a 30 per cent increase in cycle journeys within Auckland by 2019.


Construction began in April 2016 and was completed in November 2016. Downer NZ delivered the project.

Opening ceremony

An opening ceremony was held at Mt Roskill Memorial Park on Wednesday 23 November. 

Image: Representatives from AT and Downer NZ, with Mayor of Auckland Hon Phil Goff, and Minister of Transport Hon Simon Bridges at the opening ceremony.

Mt Roskill Safe Routes opening

For more information on this project

Contact Auckland Transport