Skip to Main Content
Auckland Transport

Mt Eden station redevelopment Mt Eden station redevelopment

As part of the City Rail Link (CRL) project, Mt Eden train station will be redeveloped into a modern new station building.

Project status: Construction 
Project zone: Central

Project overview

On behalf of the City Rail Link (CRL) project, Link Alliance will redevelop a new station, that provides access to both the Western Line and the new City Rail Link line. This will run between Mt Eden and Britomart via two new underground stations at Karangahape Road and Albert Street.

Find out more about the redevelopment

While most existing bus services will be able to replace journeys being made to Mt Eden, a new bus route (64) will be introduced to cover the missing connections between Mt Eden and Newmarket. Several railway crossings will also be closed. Further details can be found below.

Artists impression of the completed Mt Eden train station.
Artists impression of the completed Mt Eden train station.


  • 29 May 2020 – Porters Avenue level crossing closes
  • 5 July 2020 – 64 bus route launches
  • 11 July 2020 - Mt Eden station closes
  • 2024 – Mt Eden Station reopens.

Project details

Mt Eden station closure

Because of this redevelopment, Link Alliance have advised that Mt Eden station needs to close from 11 July 2020 for about 4 years. There are considerable safety and accessibility risks with keeping the station open during construction. It would also significantly extend the timeframe for completion of the project.

During this time, trains will not stop at Mt Eden to let passengers on and off. However, Western Line trains will travel through Mt Eden and stop at other stations as normal.

Single line running

Two train lines run through Mt Eden currently. This will reduce to one line - called “Single Line Running” - during construction to create enough space for construction and to keep train services running.

To make sure train services continue to run frequently, trains will not stop at Mt Eden. If trains were to stop at Mt Eden it would create a “stop/go” effect on the Western Line and would mean that the frequency of trains would need to reduce, impacting thousands of users every day.

New 64 bus service

  • While Mt Eden station is closed, Auckland Transport is launching a free all-day bus service operating between Kingsland, Mt Eden and Newmarket
  • The service is free and customers will not need to tag on/off with their AT HOP card.

Download a map of the new 64 bus route (PDF 604KB).

Bus operating hours:

Weekdays Weekends
First bus Last bus First bus Last bus
Newmarket to Kingsland 6:05am 10:20pm 6:25am 10:20pm
Kingsland to Newmarket 6:25am 10:20pm 6:25am 10:20pm

The 64, is a frequent bus route, meaning buses will run at least every 15 minutes between 7am and 7pm, 7 days a week.

Buses outside of these times will run between every 20 – 30 minutes. Trips after 8pm, will allow for transfers at Kingsland to outbound Western Line services (to Swanson).

Journey options during the closure

There will be changes to people's journeys during the Mt Eden station closure, and some journeys will need extra travel time. Below are some examples of alternatives available. 

Britomart to Mt Eden station (using the Western Line)

  • Take the 27H/T/W bus service Swanson to Mt Eden station Travel on the Western Line to Kingsland.
  • Transfer to any of the 22/24/64 bus services.

New Lynn to Mt Eden Village

  • Travel on the Western Line to Grafton station.
  • Transfer on to the 64 to Mt Eden Village Western line to the city universities.
  • Travel along Western Line to Kingsland.
  • Transfer to 22/24 services.

If you have not transferred at Kingsland or Grafton train stations before, please see the layout map of Kingsland train station (PDF 1.2MB) or layout map of Grafton train station (PDF 1MB)  for the locations of the bus stops outside these stations.

Getting to Mt Eden Station from Kingsland

  • The 64 will travel regularly between Kingsland, Valley Road and Mt Eden Road, outside Mt Eden Station
  • The 22 and 24 bus services travel frequently between New North Road and Sandringham Road near Kingsland Station to New North Road, near Mt Eden Road.

Getting to Mt Eden Station from the city centre, Grafton, Newmarket

  • The 25 and 27 bus services travel frequently between the city centre, Symonds Street, and Mt Eden Road, outside Mt Eden Station
  • The 64 will travel regularly between Newmarket, Grafton and Mt Eden Road.

The Journey Planner will be updated to reflect new travel times.

Pedestrian access

As the existing station platform will be in a construction zone, the pedestrian access ramp from Mt Eden Road and crossing point between Ngahura and Fenton Streets will also need to close.
As part of the CRL works, the ramp will be demolished, and the platform rebuilt and extended towards Mt Eden Road to provide for longer nine-car trains. The Ngahura to Fenton crossing will be replaced with a safer pedestrian and cycle overbridge.

Porters Avenue level crossing

As part of the station redevelopment, Porters Avenue level crossing will permanently close to vehicles on 29 May 2020. People on foot will always be able to use the level crossing.

The level crossing needs to close to protect people’s safety during construction for the CRL and once complete when there will be more trains using the Western Line.

If you walk, cycle, push a pram or use a mobility aid across the Porters Ave level crossing, you will still be able to safely do this after it closes to vehicles.

During construction of the station, one side of the crossing will always be open for people walking or on wheels.

When the level crossing is closed, automatic pedestrian gates will be installed to increase people’s safety when a train passes Porters Avenue. Please remember to stay safe around train tracks by taking care on the uneven surface that rail lines create, and by being aware of your surroundings when crossing.

As a permanent solution, an overbridge will be built for those walking and with bikes, expected to open in the second half of 2021.

If you drive along Porters Avenue and Wynyard Road, you will need to plan a new route for your journey and allow extra time to reach your destination. Detour signs will be in place to show alternative routes for those driving.

Other options were considered, and Auckland Transport asked for your feedback on these in 2017. Closing the level crossing to vehicles permanently was chosen as it is the safest, most cost efficient and least disruptive option.

Read more about the outcomes of the feedback process

Second entrance project

As a separate project to the Mt Eden station redevelopment, Auckland Transport is investigating the possibility of a second entrance to the station.


During the development of the reference design by Auckland Transport and later City Rail Link Ltd (CRLL), various options were considered regarding the provision of a second entrance accessed from the Fenton Street Bridge. This proposal encountered several challenges, most significant of which was the lack of space between the station boundary and the Western line rail tracks rail tracks to accommodate the required infrastructure to provide a fully compliant, accessible entrance.

Given the relatively small catchment that this entrance would serve and Unitary Plan zoning that prevented further intensification the proposal was not advanced, and the reference design of Mt Eden Station was developed based on a single entrance. The bulk of passengers are expected to originate from the eastern side of the station following redevelopment of land there. This was part of the rationale for choosing a Ruru Street entrance for the station. This was endorsed by Auckland Transport at the time.

Once the new CRL line and new Mt Eden Station are operational it will significantly shorten the overall journey time to the city centre, eastern and southern suburbs for customers coming from the Fenton Street / Wynyard Street area, even though an additional approximate 200 metres walk will be needed to get to the Mt Eden Station’s entrance.

Second entrance – project update

Through 2020, the concerns were raised by residents in the surrounding area, and the Albert-Eden Local Board about the single entrance design. One of the main considerations, was the changes in the zoning laws, and subsequent proposed redevelopments in the surrounding areas south of the station.

At a meeting with Auckland Council, City Rail Link and Auckland Transport in December 2020, AT committed to investigating the possibility of a second entrance, separate to the City Rail Link project.

Following this work, Auckland Transport can now confirm that the proposed plan is to convert the emergency exit leading to the new Fenton Street pedestrian bridge, to a second entrance. This second entrance will only provide access to the Western Line platforms, as there is not enough space to give access to the new City Rail Link platforms.

Because of the limited space and proximity to the overhead lines in this area, Auckland Transport will not be able to install a lift or an escalator at this second entrance. The project team has received approval from the relevant internal stakeholders, confirming that this entrance will not being fully accessible. This proposal has also been endorsed by Auckland Transport’s universal access advisory group (CPAG).

Next steps

The detailed design work and construction continues for Mt Eden station as part of the City Rail Link project. Auckland Transport will begin the process to secure funding for this second entrance. In the meantime, the design work on Mt Eden Station’s second entrance is underway.

The second entrance design will reflect AT’s Transport Design Manual requirements, and that of the NZ Building Code and other relevant design standards.

The second entrance is a separate project to the City Rail Link station redevelopment and will begin once Mt Eden station construction is completed. Because of this, the second entrance will not be ready for the first day of operations when Mt Eden station reopens.

More information on the next steps and timeline for the second entrance is expected in late 2021.

For more information on this project

Contact Auckland Transport

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.


Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.


Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else