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Auckland Transport

New Network for South Auckland New Network for South Auckland

On Sunday 30 October 2016, all bus services in South Auckland (including Pukekohe and Waiuku) changed when the New Network was launched.


What has changed

Auckland Transport (AT) rolled out the southern New Network on Sunday 30 October 2016. This means:

  • New bus routes.
  • New bus numbers.
  • New timetables – new start times and finish times.
  • New information at bus stops.
  • Some people will need to connect with another bus or train to complete their journey.

Benefits

  • Simpler – a simpler network makes public transport a more attractive and easier option for a wider range of activities, as well as new or one-off trips.
  • Frequent – more buses are running more frequently throughout the day, 7am – 7pm, 7 days a week. Buses are operating outside the hours 7am to 7pm, but at reduced frequencies.
  • Choice – with fares introduced in August, you’re able to take advantage of connecting to more destinations.

Find out more about the principles of the New Network and how it changes the way you use public transport.


Getting to and from the city

For many people, trips to and from the city will now need to be made by train. Only these bus services will run from South Auckland all the way into central Auckland:

  • Māngere – 309 and limited peak service 309x.
  • Papakura – 360x limited peak-only motorway express service.
  • Ōtāhuhu – 322 in peak periods Monday to Friday and after last trains Monday to Thursday along Great South Rd.

Otherwise, if you are travelling to and from the city you will need to take a local bus to a train station and transfer to a train. From the city, take a train to your local station and transfer to a local bus.

Trains on the Southern and Eastern Lines run every 10 minutes during peak times, Monday to Friday.

Find out more about train times and train services.

How to get to Symonds St and city university campuses

  • Take the train to Britomart then take one of the frequent buses that travel via Symonds St.
  • Take the train to Newmarket then take one of the frequent buses that travel via Symonds St.
  • The 309 and the 309x bus service from Mangere travels to the city via Symonds St and Karangahape Rd.
  • The 322 and 360x peak bus services also travel via Symonds St and Anzac Ave.

Changes to other central Auckland services

Some other central Auckland bus routes that connect at Panmure, Sylvia Park, Ōtāhuhu, and Onehunga are affected by the southern New Network changes, particularly bus routes that travel along Tamaki Drive, Mt Wellington Highway, and Manukau Road.  

Get more details about timetable changes to eastern bays, Mt Wellington, and Manukau Rd services.


New route maps

All bus routes in South Auckland, Pukekohe, and Waiuku changed on Sunday 30 October 2016.

Download the new maps showing all bus routes

New bus route maps

Buses that go to Middlemore Hospital, Auckland City Hospital and Greenlane Hospital

The 283 has been renumbered to 321. The Hospitals 321 goes to Middlemore Hospital, Ōtāhuhu, Great South Rd to Ellerslie Station, Greenlane Clinical Centre, Auckland Hospital, and Britomart.

Download the route map for 321 Middlemore, Hospitals, Britomart (Monday to Friday only) (PDF 266KB).

  • Auckland Hospital options - From Newmarket or Britomart you can catch one of the many buses that go past the hospital
  • Middlemore Hospital options - There are frequent trains to Middlemore Hospital. Catch a bus to your local train station and transfer to a train.
  • From Māngere - the 326 will take you to Gray Ave on the Māngere side of Middlemore Station.
  • From Otara - take the 575.
  • From Ōtāhuhu - take the 321 Hospitals bus.

Bus to Auckland International Airport, Auckland Domestic Terminal and the airport precinct

  • The 380 Airporter runs every 30 minutes, 7 days a week.
  • The Airporter stops at the International and Domestic terminals and elsewhere in the airport precinct.
  • It also links Manukau, Papatoetoe Station, Māngere Town Centre and Onehunga.

Download the route map for 380 Onehunga, Māngere Town Centre, Airport, Papatoetoe, Manukau (PDF 293KB).

Buses that travel via Ōtāhuhu Station, Ōtāhuhu Town Centre, Sylvia Park

  • Ōtāhuhu Station will become a key connection point for buses and trains.
  • All buses to and from the station will also serve the town centre.
  • Travel to the city by train or the limited, peak-only service 322 along Great South Rd.
  • A new Frequent bus 32 between Sylvia Park and Ōtāhuhu will run along Mt Wellington Highway.

Route maps:

Buses that travel via Māngere and Māngere Bridge

  • New Frequent buses from Māngere Town Centre:
    • 31 to Papatoetoe, Otara and, Botany.
    • 32 to Ōtāhuhu Station, Ōtāhuhu Town Centre, and Sylvia Park
  • Other local buses from Māngere Town Centre: 313, 324, 324
  • A new bus for Boggust Park, Favona to Ōtāhuhu: 324
  • Buses between Onehunga and Māngere Town Centre via Māngere Bridge: 309, 313, 380
  • The 380 Airporter between Onehunga, Māngere Bridge, Māngere Town Centre, Airport, Papatoetoe and Manukau remains.
  • NiteRider N10 from the city via Manukau Rd and Onehunga.

Route maps:

Buses that travel via Onehunga

  • The 309 travels to the city via Pah Rd and Manukau Rd. Other bus options to the city include the 302 and 312 via Royal Oak.
  • Levels of service will be similar to what currently operates on these roads.
  • The 392 has been renumbered to 390.

Route maps:

Buses that travel via Papatoetoe, Hunters Corner, Puhinui

  • New Frequent services: 31, 33.
  • New journey to the city is by train. The Frequent 31 connects at Papatoetoe Station.
  • Bus options to Manukau include the 313 bus via Puhinui, and the Airporter 380, or by the Eastern Line train.
  • NiteRider N11 from the city to Papakura via Great South Rd.

Route maps:

Buses that travel via Otara, Highbrook, East Tamaki, Flat Bush, Botany

  • A new Frequent 31 bus for travel towards Papatoetoe Station and Māngere or in the other direction East Tamaki and Botany.
  • New journey to the city is by train. To get to Papatoetoe Station take the Frequent 31 bus. Another option is the 325 to Ōtāhuhu Station.
  • New bus journeys to Manukau. The 325 travels via Chapel Downs. The other is the 361 by Tui Rd, and Great South Rd.

Route maps:

Buses that travel via Manukau, Clover Park, Manukau Heights, Wiri

  • Manukau will become a central hub for South Auckland buses.
  • A new Frequent 33 Great South Rd service
  • The only buses that will still use the stops outside Westfield Shopping Centre on Leyton Way are the Airporter 380 and long-distance coaches.
  • All other buses will stop near Manukau Station and Davies Ave, until the new bus station is built.
  • A new peak only circuit 368/369 between Manukau and Wiri Industrial area.
  • A new limited peak only service 352 to the East Tamaki Industrial area.

Route maps

Buses that travel via Manurewa, Clendon, The Gardens, Randwick Park

  • Bus stops outside Southmall and Northcrest Shops on Great South Rd will close. All buses will now use the bus stops at the Manurewa train and bus station behind Southmall.
  • Wattle Downs service 363 will only go to Manurewa and not to Manukau. To get to Manukau, change onto the Frequent bus 33 at Manurewa.
  • New Porchester Rd bus 365 to Randwick Park, Takanini Station, and Papakura.

Route maps:

Buses that travel via Papakura, Takanini

  • New Frequent Great South Rd 33 service.
  • Travel to the city is by train. The only bus option to the city is the limited, peak-only motorway express service 360x.
  • New Porchester Rd 365 service.
  • New Cosgrave Rd 371 service.
  • New Karaka Harbourside 378 service.
  • Keri Hill 372, Red Hill 373 and Rosehill/Pahurehure 377 will travel through the town centre and connect at the train station. Travel onwards is either by train or the Frequent Great South Rd 33 service.
  • Bus service 376 retained between Papakura and Drury.

Route maps:

NiteRider services

After midnight, the NiteRider is an easy way to get home after a Friday or Saturday night out in the city.

  • N10 Manukau Rd to Onehunga, Māngere, Papatoetoe and Otara.
  • N11 Great South Rd service, Ōtāhuhu, Hunters Corner, Manukau, Manurewa and Papakura.

Route maps

Late-night buses

The 322 bus service has 2 late-night trips, Monday to Thursday, after the last trains. It travels in both directions between the city and Ōtāhuhu along Great South Rd.

Buses that travel via Pukekohe, Waiuku, Tuakau, Port Waikato

Pukekohe

  • 3 new loop bus routes running every 30 minutes, seven days a week.
  • Pukekohe local loop services will serve the town centre, shopping area and connect with train services at the station.
  • A limited bus service from Pukekohe to Wesley College/Paerata.
  • Removal of bus services between Paerata and Papakura.

Waiuku

  • A peak weekday Waiuku to Papakura service which will go via Kingseat. This is the same route as the current 479.
  • A new route between Waiuku and Pukekohe, seven days a week.
  • The Waiuku bus route 396 was planned to run via the Glenbrook Vintage Railway station during opening hours. However a suitable solution for buses to stop and turn around at Glenbrook Station is still being explored. In the meantime it will be possible to travel on the 396 bus to reach the Waiuku end of the Glenbrook Vintage Railway.

Tuakau and Port Waikato buses

The 476 has been renumbered to 398 and the 50 has been renumbered to 399. These buses will now all travel via Massey Ave and end at Pukekohe Station. Travel to Papakura or the city will be by train. These buses have had some time changes to better fit with the train timetable.

Route maps:


Moving to a more-connected network

Auckland’s current public transport network is complex, and many routes operate infrequently. With the help of thousands of customers who participated in the consultations held over the last 3 years, we have redesigned the network across the whole of Auckland – something that has never been done on this scale before.

A more connected network means we can make services much more frequent using the same number of buses, although more journeys will require a bus-to-bus or bus-to-train transfer. Improved bus frequencies, more direct routes, Simpler Fares and new bus stations at Ōtāhuhu, Manukau and Pukekohe will help make it easier for people to connect.


Information brochures

Download the southern New Network brochure (PDF 2.81MB)

Read this information in:

Accessible documents


Consultation process

South Auckland

In 2013, between June and August, we carried out a public consultation on proposals to change bus services in South Auckland. More than 1100 submissions were received. Of the 28 bus routes we proposed, 20 were changed. More than half of submitters were in support of the changes.

In December 2014, the final bus network was confirmed.

Pukekohe and Waiuku

In 2014, between September and October, we carried out a public consultation on proposals to change bus services in Pukekohe and Waiuku. Overall, we received 939 responses. People were able to respond to proposed changes for both areas. 91% of the 643 respondents for Pukekohe supported the proposals and 95% of the 542 respondents for Waiuku supported the proposals too.

In April 2015, the final bus network was confirmed.


Projects to support the southern New Network

We have a number of projects on the go to support the way the New Network will operate in South Auckland.

Ōtāhuhu Station

A new high-quality, modern bus station next to the Ōtāhuhu train station was opened on Sunday 30 October. Connecting to another bus or train is now much easier with this new bus facility. Find out more about the Ōtāhuhu Station project.

Ōtāhuhu town centre

All new bus services will continue to travel to the town centre. South Auckland buses will no longer stop at the bus depot. Instead buses will stop on Avenue Road a few metres away from the bus depot.

New bus stops and bus shelters have been built on both sides of Avenue Road, retaining a familiar bus stop location for existing passengers.

Manukau bus station

Manukau will become a central hub for South Auckland buses and the new 23-bay bus station will connect bus users to trains and other buses.

The only buses that will continue to use the stops outside Westfield Shopping Centre on Leyton Way are the Airporter 380 and long-distance coaches. All other buses will stop near the Manukau Train Station until the new bus station is completed.

Find out more about the Manukau bus station project.

Pukekohe Station

Construction of the fully-integrated bus and train station at Pukekohe, including a park and ride facility, a pedestrian overbridge between the rail station and interchange, and improvements to the intersection of Manukau Road, Harris Road and Custom Street, is underway. Find out more about the Pukekohe Station project.

Simpler Fares

Simpler Fares, a new fare system for all bus and train services (excluding Skybus) was introduced on 14 August 2016.

With an AT HOP card, you pay for one entire journey from A to B, instead of paying for each bus or train separately. Tag on and off each bus or train, and simply count the number of zones you travel through to work out your fare.

During your journey you can use up to 5 buses or trains within 4 hours, with a maximum transfer time of 30 minutes between each trip. The new zone map has 13 zones, and fares are calculated according to the number of zones travelled through for the entire journey.

Find out more about the fare system.


For more information

Contact Auckland Transport

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If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

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You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

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There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

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If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

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When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

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Internet Explorer

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You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

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If you’d prefer to talk, call us on 0800 REFUGE.

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We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat, or contact form to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

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This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
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To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
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