In the past couple of weeks we have become aware of isolated issues where some customer’s online card top-ups have not worked.

Some customers have received an error message when trying to top-up but then the transaction appears to have gone through.  Please note that the money from these transactions has not been received by Auckland Transport and will not be charged to your credit card.  It may be that the amount is “on hold” with your bank which the bank will then release back to you.  This can take between 7 – 10 days depending on who you bank with.

If you have an issue or a query you can contact us, on ph 09 366 4467, Mon-Fri 6am - 9pm, Sat 7am - 8pm, Sun and public holidays 8am - 6.30pm and we will assist in resolving this. Please be aware our call waiting times might be a bit longer than usual.

We are working hard with our technology suppliers to fix the problem and are aiming to have it rectified as quickly as possible. We apologise for any inconvenience this may have caused you.

Auckland Transport

Parnell Road

As part of the region wide Safety Improvements Programme, Auckland Transport (AT) will implement improvements to the Parnell Rise and Parnell Road intersection.


Project status: completed.
Project zone: central.


The proposed changes will make the intersection more pedestrian-friendly and improve safety for all users.

Benefits

AT investigated the existing layout of the Parnell Rise and Parnell Road intersection as part of the region wide Safety Improvements Programme and following feedback from previous consultations in the area.

It was found that:

  • shortening the bus stop on the south side and removing car parks directly east of it will improve visibility at the intersection,
  • shortening the bus stop on the north side and removing one car park directly west of the bus stop will allow buses to stop further from the intersection. This will improve visibility and safety for the buses and vehicles entering the intersection from the Parnell Road northern approach. It will also improve congestion at the intersection,
  • realigning kerbsides and painted central median line markings will reduce traffic speeds,
  • reducing vehicle speeds and greater pedestrian facilities at the intersection should result in improved safety for all users.

Milestones

  • AT ran a consultation from 4 July until Friday 25 July 2014.
  • A report on the consultation was published in March 2015, including final decisions on the project.
  • The upgrade of the intersection will begin in late July 2015.

Project details


  • Reconfigure the traffic lanes on Parnell Road on the northern approach to the intersection.
  • The extension of the kerb at the northeastern corner of the intersection to reduce road crossing distance.
  • Put in a pedestrian refuge island and pram crossing on Parnell Road at its intersection with Parnell Rise (to Fraser Park).
  • Shorten the bus stops on the north and south side of Parnell Rise.
  • Put in a pedestrian refuge island and pram crossing on Parnell Rise.
  • Painted central median line markings along Parnell Rise to accommodate the proposed crossing facilities.
  • Reduce two lanes to one along Parnell Rise on its approach to the intersection.
  • Remove 7 car parks which includes:
    • one car park at the intersection of Parnell Rise and Parnell Road in order to extend,
    • three on-street car parks to the east of the bus stop on the south side of Parnell Rise to improve visibility,
    • one on-street car park to the west of the bus stop on north side of Parnell Rise to improve visibility,
    • two car parks on Parnell Rise to install the pedestrian crossing.

Parnell corridor management plan

AT is undertaking a Corridor Management Plan (CMP) in Parnell between The Strand and Carlton Gore Road.

The aim of the CMP is to find out the most appropriate functions and operations of the corridor across all modes of transport. This includes public transport, cycling, walking and private vehicle use.

The CMP also needs to consider the route’s strategic direction, the surrounding land uses and Parnell’s close proximity to the CBD, Newmarket and the Domain. 

The CMP is expected to be completed by May 2015. The entry to Carlaw Park Ave will be reviewed as part of this.


Public consultation

AT engaged in public consultation from 4 July until Friday 25 July 2014:

  • 45% in support of the proposal (20% were strongly supportive) and 47% opposed.
  • Those who submitted feedback were positive about the proposal’s ability to bring about improved pedestrian safety, with specific elements highlighted being the pedestrian refuge island and pram crossing.
  • When asked what they disliked about the proposal, submitters raised a number of concerns including congestion, reduced car parking and the necessity of the safety improvements.

Download the full Parnell Road public consultation report (PDF 476KB).

View the Parnell Rise and Parnell Road final plan

Parnell Rise and Parnell Road final plan - general layout 1

Parnell Rise and Parnell Road final plan sheet 1

Parnell Rise and Parnell Road final plan - general layout 2

Parnell Rise and Parnell Road final plan sheet 2

Parnell Rise and Parnell Road final plan - general layout 3

Parnell Rise and Parnell Road final plan sheet 3

Download the Parnell Rise and Parnell Road final plan (PDF 752KB).

Next steps

Construction of the safety improvements will begin in late July 2015 and be completed by September 2015. 

Construction activities will be programmed to minimise interruption to the operation of Parnell Rise and the business. A notification will be sent to the affected business before construction.


For more information about this project

Contact Auckland Transport