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Auckland Transport

Project WAVE - Connecting the Nelson Street Cycleway to the Quay Street Cycleway Project WAVE - Connecting the Nelson Street Cycleway to the Quay Street Cycleway

Auckland Transport is looking to improve access for people on bikes by connecting the Nelson Street Cycleway to the Viaduct and Quay Street Cycleway, by building a cycleway along Market Place, Customs Street West and Lower Hobson Street.

Project status: Construction - feedback and monitoring. Feedback closes Sunday 13 June.
Project zone: Central

Give your feedback on Project WAVE

Project overview

Artists impression of the completed cycleway.
Project WAVE - Connecting the Nelson Street Cycleway to the Quay Street Cycleway.

Project WAVE (Wynyard and Viaduct Enhancements) is trialling a connection between the Nelson Street and Quay Street cycleways, along with other improvements such as extra loading zones, to support easy access and increased safety within the Viaduct area.

The idea behind the trial is to test our design over a period of months and make refinements. During this period, we’ll engage with the local community, with people making deliveries, taxi and rideshare operators, and with people who walk and ride through the area. They’ll help us assess what’s working and what’s not, so we can make changes.

We are carrying out the trial using a low-cost, low-risk and low-commitment approach that enables the community to try the design out for themselves and provide invaluable feedback. A temporary cycleway will allow us make changes quickly.


  • Mid April – Mid May 2021 - Construction
  • Mid May 2021 – Construction completed, trial begins, monitoring and evaluation, user feedback and adaptation.
  • August 2021 – we’ll assess the long-term future of the trial, including the installation of a permanent cycleway connection.

Project details

Previous community consultation and feedback

Connecting the Nelson Street and Quay Street cycleways is a challenge. AT’s previous consultations on a link received positive feedback, along with concerns around provision for local deliveries and safe pickup/drop-off areas for taxis and rideshare.

In 2020, AT refreshed its approach to how this link can be delivered and will trial an option using Waka Kotahi NZ Transport Agency’s Innovating Streets for People pilot fund.

AT has convened a working group for the project that includes representation from , Heart of the City, Bike Auckland, Panuku and the Waitematā Local Board. We will meet with them regularly to discuss progress and community feedback, and to resolve issues.

AT will gather information throughout the trial period from businesses, residents and visitors to the area to help make decisions decision. Please let us know what you think about the changes made as part of the trial.

Project WAVE map.
Map showing location of the cycleways.

Including previous community feedback into the street design

What you told us: There is a lack of a safe, attractive route for people on bikes to connect with the waterfront.

What we’ll trial:

  • A two-way cycleway along Market Place, Customs Street West (between Market Place and Lower Hobson Street) and Lower Hobson Street, that connects the Nelson Street and Quay Street cycleways.
  • Bike and scooter parking areas.

What you told us: Within a busy street environment, businesses need easy, accessible loading zones.

What we’ll trial:

  • A new loading zone on Customs Street West, outside the Tepid Baths.
  • A new loading zone at 110 Customs Street West (outside Corner Fusion Café).
  • An extension of the existing loading zone opposite 110 Customs Street West (Viaduct Basin side). This will become a taxi and rideshare stand after 6pm.
  • Changes to the Loading Zone and Taxi Stand on Lower Hobson Street. Changes include:
    • The Loading Zone will operate between 9am and 4pm and 7pm and 6am
    • A clearway will operate between 6am and 9am and 4pm and 7pm and the Loading Zone will be unavailable
    • While the clearway is operating, delivery providers will need to use the Loading Zones on Customs Street West
    • This loading zone will no longer accommodate taxis, provision moves to Customs Street West

What you told us: Taxi and rideshare activity, along with rat-running, increases traffic and reduces safety for people.

What we’ll trial:

  • Market Place and Customs Street West (between Lower Hobson Street and Pakenham Street East), will become one-way. As well as making space for the cycleway, these changes deliver a calmer, consistent street environment.
  • Additional speed cushions to slow vehicle speeds.

Have your say

If you have feedback on any aspect of the project, please contact us. If something isn’t working or causing problems, we want to address it promptly. 

Contact the Wave project team

After feedback closes

We’ll listen to all the feedback we receive, and together with your community representatives , reach a decision. If you have provided feedback, we will share the outcome with you and let you know next steps.

For more information on this project

Contact Auckland Transport

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