Skip to Main Content
Auckland Transport

Parnell Station Parnell Station

Auckland Transport (AT) is upgrading Parnell train station. The station, at the foot of Cheshire Street, will be upgraded in two stages.

The station opened for limited services on 12 March 2017, during the Stage 1  upgrade.

Stage 1 includes a basis station and platform upgrade to improve station access. It will also link the rail station to a new path to Carlaw Park/Nicholls Lane and Stanley Street.

Stage 2 will comprise further enhancements to improve the station access. Comprehensive services will be scheduled when other network and timetable developments are completed.

Project status: Construction
Project zone: Central

Parnell Update Pic June15

Project overview

  • Stage 1 includes a platform upgrade with shelters, lighting, help points, ticketing and tag on/off machines.
  • Pedestrians, train customers and commuters will be connected via the existing underpass, which connects Parnell and the Auckland Domain.
  • The old Newmarket Station building has been relocated to the site and its exterior is being refurbished.
  • A new path from the station to Carlaw Park/Nicholls Lane and Stanley Street is under development.
  • Joint funding has been provided by the Waitamata Local Board.
  • Ticket gates will be installed from late-2018.
  • Stage 2 will comprise further enhancements to improve the station access. The dates and funding for these works are to be confirmed.
  • When the full station is in full use, more than 2000 passengers are forecast to get off the train at Parnell in morning peaks.


  • Assist the regeneration/future growth of Parnell.
  • Serve students and faculty of the University of Auckland.
  • Provide access by rail for:
    • Local business areas around Parnell.
    • Parnell Village.
    • The Domain and Museum.
    • Stanley St and Beach Road.
    • Nichollas Lane and Carlaw Park.


The total cost is budgeted at $18.9 million (Stage 1: $12 million).


  • April 2015 - Stage 1 started.
  • November 2015 - Platforms completed.
  • Late 2016 - KiwiRail to relocate the Newmarket station building to site.
  • March 2017 - Station open for limited services
  • Late 2018 - Stage 1 complete (scheduled), including ticket gates and footpath link to Carlaw Park and Nicholls lane.

Project details

Stage 1

Parnell Update Aerial Pic June15

Station features from 12 March 2017

  • Two platforms with shelters, lighting, help points, Public Address, security, ticketing and tag on/off machines.
  • Newmarket Station building (a historic Vogel station, opened in 1908) is in place and the exterior is being refurbished by KiwiRail.
  • Main station pedestrian entry and exit via Cheshire Street. Entry to the platform is via temporary stairs.
  • An underpass connecting the platforms.
  • Vehicle access to the station is not available. Further development will continue during 2017.
  • To improve pedestrian access, a new pathway entrance way is being constructed linking the Parnell station platform and the Carlaw Park which is due for completion later in 2018.
  • Passengers will be able to continue down Nicholls Lane allowing easier connections to the National Library, ASB Tennis Centre, local offices as well as connection to Auckland University.
  • The new pathway is step free with a 10% steep gradient due to the vegetation and topography constraints in the Auckland Domain. Handrails have been installed to assist customers.
  • The pathway are New Zealand Standards compliant and the Blind Foundation and various accessibility groups were made aware of the proposed changes at Parnell station.

New Train Timetable and Running Times from 26 August 2018

Extra Parnell services

  • From 26 August 2018, more trains will stop at Parnell following the removal of the nearby Sarawia Road level crossing 
  • Western line trains will stop at Parnell at all times, in addition to all Southern line trains.
  • Further station developments are underway with a new Carlaw Park pathway from Nicholls Lane to the station, new access ramp and permanent stairs to platform 1. Once these are complete, ticket gates will be installed.
  • Onehunga line services do not stop at Parnell.

Find out more about train timetables.

Stage 1 when complete

When complete, Stage 1 will include:

  • Improved platform access.
  • Electronic ticket gates.
  • CCTV.
  • Formal pathway/road to Cheshire Street
  • Mobility parking and a drop-off/pick-up area.
  • Footpath link to Nicholls Lane and the University.
  • Fully refurbished station building (exterior) with shelter under the verandas.

Construction update November 2018

Access to Parnell Station has recently been improved with the creation of a new ramp. The ramp connects Nicholls Lane/Carlaw Park and runs through the Domain to the Rail platform that serves trains running to Britomart.

The ramp was partially funded by Waitemata Local Board.

The new access will reduce journey times for people arriving at the station and wishing to walk towards the University and Carlaw Park Business centre.

Due to environmental constraints the route is steeper than building code. Handrails have been installed for the full length to assist users.

The new walkway benefits from improved lighting and CCTV.

Electronic Ticketing Gates coming soon

The electronic ticketing gates will be implemented once the current work onsite is completed. The expected commissioning date for the new ticketing gates is late 2018. These improvements are an effort to improve the overall rail experience and also improve safety.

The electronic gates are already in use at Britomart, Newmarket, New Lynn, Manukau, Henderson, Ōtāhuhu, Manurewa and Papatoetoe stations

Stage 2

Stage 2 enhancements are not yet planned or scheduled, but can be expected to bring the basic station to the same level of amenity as other similar stations in the network.

For more information about this project

Contact Auckland Transport

If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)


If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.


The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.


Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.


Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.


In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
Post:Privacy Officer
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website ( If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else