Wheelchair access on NHZ Bus services
To confirm wheelchair access for a specific trip on any NZ Bus service call 09 373 9100. For after hours emergencies phone 09 309 6269.
Lost property on buses
If you have left something on the 380 Airporter (operated by Go Bus), or the CityLink, InnerLink or OuterLink, please contact the operator directly. For all other services, please call us on 09 366 6400 and we will put you in touch with the appropriate bus operator you travelled with.
If you find lost property on a bus, please hand it to the driver as soon as possible.
- City Depot
Address: 1 Gaunt Street, Freemans Bay
Phone: 09 373 9100
- Panmure Depot
Address: 26 Morrin Road, Panmure
Phone: 09 574 6829
- Onehunga Depot
Address: 140 Neilson Street, Onehunga
Phone: 09 622 9800
- Roskill Depot
Address: 22 Stoddard Road, Mt Roskill
Phone: 09 621 1330 - Press option 2 for lost property
CityLink, InnerLink, OuterLink
Phone: 09 373 9118 - Press option 2 for lost property
Ritchies Transport - Swanson Depot
Ritchies Transport - Albany Depot
Ritchies Murphys Transport Solutions - Takanini Depot
South Auckland Transport services
Address: 11 Heb Place, Takanini
Phone: 09 268 6620
Howick and Eastern
Phone: 09 273 3660
Fax: 09 273 3663
PO Box 58330
Pavlovich Transport Solutions
Waiheke Bus Company
Phone: 09 372 8823
Lost property on trains
If you have left something on a train, you will need to call Auckland One Rail (AOR), who operate the trains in the Auckland region.
If you find lost property on a train, please hand it into the AOR Lost Property Office in the following location:
Lost Property Office
Britomart Train Station (East)
The Lost Property Office is the former AT Ticket Booth adjacent to the Takutai Square Gateline, and will be manned by AOR Station Team Leaders (Monday to Friday 9am to 5pm).
Auckland One Rail (AOR)
Phone: 09 969 7777 (Monday to Friday 8.30am to 5.30pm)
PO Box 105-355
Tranz Scenic - Long distance trains
Reporting railway crossing emergencies
For level crossing emergencies (eg barrier arms, bells or lights at crossings not working correctly, blocked railway lines, damaged overhead wires), please call KiwiRail directly on 0800 808 400.
Lost property on ferries
If you have left something on a ferry, please contact the ferry operator directly.
If you find lost property on a ferry, please hand it to a crew member as soon as possible.