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Accessibility Accessibility

Accessibility statement

This accessibility statement provides details about how Auckland Transport (AT) is ensuring accessibility across our website and how to contact us with your feedback.

Our accessibility standards 

We want everyone to be able to use our website. Our aim is to ensure that our website is as accessible as possible and it's constantly being updated to provide great service for our customers. We develop our website and its content with accessibility best practice in mind.

We follow the Web Content Accessibility Guidelines (WCAG 2.1). These guidelines were developed by W3C Web Accessibility and have 3 levels of accessibility (A, AA and AAA). Our goal is to achieve Level AA.

We are also guided by the New Zealand Government Web Standards. We make sure that content is easy to read and complies with New Zealand's Plain Language Act 2022.

The standards we follow ensure our website is well-organised, user friendly, and easy to read and understand. We constantly strive to make it easier for our customers to find the information they need quickly and efficiently. 

How we’re ensuring accessibility

We proactively maintain our website content and design to ensure accessibility. Here are some things we do to make this happen.

Images

We use alternative (alt) text on all images. We use alt text primarily to support screen reader users, browsers that do not support images and people who have switched off image functions. If you find an image we have missed, please let us know.

Files

We aim for a digital-first approach with our content and where possible we avoid links to files. If you need content in a different format, please contact us. 

Colours

We test the colour contrast on our website regularly. If you find anything on our website that does not meet the minimum colour contrast ratio, please let us know. 

What we’re doing to improve accessibility

We complete regular reviews to check and maintain accessibility on our website.

Browsers and operating systems

Our website can be viewed on multiple devices, and we test new features on all major browsers and iOS and Android mobile operating systems.

Screen resolution

We have tested the following screen sizes:

320 – 480 px  for mobile screens

481 – 768 px  for tablets and iPads

769 – 1024 px  for small screens and laptops

1025 – 1200 px  for large screens 

The tools and methods we use to check the accessibility of our website include:

  • screen readers
  • screen magnifiers
  • keyboard-only access
  • colour contrast checks
  • automated checks 
  • manual checks.

Our current accessibility status

In most instances, our website meets our target of level AA of WCAG 2.1. If you find anything on our website that does not meet this target, please let us know. 

Feedback 

If you experience any issues accessing our website, find something confusing or have suggestions for how we could improve, please contact us.