Bike and e-scooter share services

About dockless e-bike and e-scooter share schemes

Dockless e-bikes or e-scooters are rental devices that can be picked up and parked around the city. Dockless services differ from traditional bike-sharing schemes where bikes are docked to fixed locations.

Users locate and unlock the e-bikes or e-scooters and pay for trips using their smartphones.

How dockless e-bike or e-scooter share schemes work

A dockless share scheme is where an operator or company offers rental e-bikes or e-scooters for the public to use. These schemes are privately owned and operated.

Companies that operate an e-bike or e-scooter share service must meet certain requirements. The devices they offer must be safe and not a nuisance to pedestrians or other members of the public, especially vulnerable users — such as children, older people and those with accessibility issues. All devices must also display the company's contact details. This is so users and members of the public can contact them directly about any issues.

Setting up a dockless e-bike or e-scooter share service

If you want to set up a share service, before you launch you must apply for a licence from Auckland Council (opens in a new tab).

The licence includes a code of practice to make sure any service is safe and compliant. Auckland Council also decide how many operators and numbers of e-bikes or e-scooters are appropriate.

Report accidents or incorrectly parked devices

You should contact the company that manages the device directly if you:

• are involved in an accident or near miss with a rental e-bike or e-scooter
• want to report an incorrectly parked device.

The company's contact details should be clearly displayed on the device.

More details can also be found at Auckland Council (opens in a new tab). They have an email address you can use for follow-ups.