Official information requests Official information requests

Under the Local Government Official Information and Meetings Act (LGOIMA), Auckland Transport (AT) is required to provide reasonable assistance to anyone who makes an official request for information.

Official information requests are governed by the Local Government Official Information and Meetings Act (LGOIMA) 1987. Under this Act, all of Auckland Transport’s work is considered public information and must be open and freely available to the public.

Furthermore, as a local authority under the Public Records Act 2005 (PRA), all AT staff are required to create and maintain full and accurate records of business activities, which can then be requested via an official request for information under the LGOIMA.

For more information, visit our Customer Privacy Policy page. This policy is provided for your information and doesn't limit or exclude your rights under the Privacy Act 2020.

Most of this information is already available on the AT website. If you require a large amount of information, or if the information you are seeking is not readily available, we will work with you and respond to your request as best as we can.

Submit an official information request 

Use your MyAT account to submit an official information request.

Submit a request

Don’t have a MyAT account? Create one and then return to this page to continue.

Alternatively, you can email us at

Timeframe for official information requests

Auckland Transport must acknowledge your request as soon as possible, and we will communicate their decision about your request no later than 20 working days.

If you are not satisfied with the way your request was handled by AT under the LGOIMA, you can lodge a complaint with the Office of the Ombudsman.

Transfer of requests

If the information required is held by another government organisation, we will transfer the request to the appropriate agency an d advise you within 10 working days of receiving the request.

Urgent Requests

A suitable reason must be given for seeking an urgent request. We will endeavour to process the request as soon as possible.

Ways of providing responses

You can elect to receive your response in one of the following ways:

  • Electronic written response
  • Hard copy written response
  • Verbally over the phone or in person


The first five hours of time spent on fulfilling official information requests are free, thereafter a charge of $47.50 per 30 minutes will be made.

For more details, access the full Local Government Official Information and Meetings Act.

Need more information?

Contact Auckland Transport