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All train services welcome passengers accompanied by service dogs or disability assist dogs.
Wheelchair access and mobility scooters on the train
Wheelchairs may be carried at any time. Electric trains are designed with automatic ramps located on the central carriage doors providing a seamless transition between the platform and the train. When boarding, use the middle carriage of each 3 car train or the second and fifth carriage of the 6 car trains.
Platform markings
To assist passengers in wheelchairs, AT Metro rolled out train station platform markings to indicate where to wait on the platform to board the central carriages with automatic ramps. More than 30 train stations currently have platform markings on them in all of Auckland.
Train access dimensions for wheelchairs
Mobility scooters and wheelchairs can be carried on the Auckland rail network, subject to the following restrictions:
Wheelchair and mobility scooters restrictions on AT trains
These dimensions and weights are necessary to enable safe negotiation of the loading ramp.
The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.
If you require assistance boarding the train or travelling on the train, please ask either the on-board or platform staff.
How accessible each train station is
Avondale Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- pick-up and drop-off zones on Crayford Street East.
Baldwin Avenue Station has:
- wheelchair access
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens
- pick-up and drop-off zones on Baldwin Avenue.
Drury Station has:
- wheelchair access
- lifts
- passenger information screens.
Depth: 2,400mm
Width: 1,700mm
Height: 2,400mm
Ellerslie Station has:
- wheelchair access
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
Depth: 1,700mm
Width: 1,400mm
Height: 2,200mm
Fruitvale Road Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- disability toilet.
Glen Eden Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- 2 mobility parking spaces
- pick-up and drop-off zones in a car park on West Coast Road.
Glen Innes Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- 2 mobility parking spaces in the park and ride.
Grafton Station has:
- wheelchair access
- step-free access routes and accessible entrances
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
Depth: 1,500mm
Width: 1,400mm
Height: 2,200mm
Greenlane Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
Henderson Station has:
- wheelchair access
- escalators
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet
- one mobility parking space on Te Ara Pūheke (a road next to the station)
- pick-up and drop-off zones on Te Ara Pūheke.
Lift shaft dimensions
Depth: 1,700mm
Width: 1,500mm
Height: 2,140mm
Depth: 1,700mm
Width: 1,500mm
Height: 2,200mm
Depth: 1,500mm
Width: 1,600mm
Height: 2,200mm
Homai Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- 6 mobility parking spaces in the Dalgety Drive park and ride
- pick-up and drop-off zones on Dalgety Drive.
Karanga-a-Hape Station has:
- wheelchair access
- a customer service centre
- escalators
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
Kingsland Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- lifts
- tactile markings on platforms
- passenger information screens.
Depth: 1,500mm
Width: 1,400mm
Height: 2,200mm
Maungawhau Station has:
- wheelchair access
- a customer service centre
- escalators
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
Manukau Station has:
- wheelchair access
- a customer service centre at Manukau Bus Station
- escalators
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens
- disability toilets
- 4 mobility parking spaces on Manukau Station Road
- pick-up and drop-off zones on Manukau Station Road.
Depth: 1,500mm
Width: 1,400mm
Height: 2,200mm
Manurewa Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- tactile markings on platforms
- passenger information screens
- 3 mobility parking spaces in the Weymouth Road park and ride.
Meadowbank Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- tactile markings on platforms
- passenger information screens
- 2 mobility parking spaces on Purewa Road.
Middlemore Station has:
- wheelchair access
- lifts
- tactile markings on platforms
- passenger information screens
- 2 mobility parking spaces off Orakau Road
- pick-up and drop-off zones on Gray Avenue.
Depth: 1,500mm
Width: 1,400mm
Height: 2,200mm
Morningside Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens.
Mount Albert Station has:
- wheelchair access
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet.
Depth: 1,700mm
Width: 1,400mm
Height: 2,200mm
New Lynn Station has:
- wheelchair access
- customer service staff from 6:30am to 1:30pm
- a customer service centre
- escalators
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet.
Depth: 1,700mm
Width: 1,400mm
Height: 2,200mm
Newmarket Station has:
- wheelchair access
- customer service staff
- a customer service centre
- escalators
- lifts
- a hearing loop, which is a system that sends information to people with hearing aids
- passenger information screens
- disability toilet.
Depth: 1,700mm
Width: 1,400mm
Height: 2,200mm
Ngakoroa Station will have:
- wheelchair access
- passenger information screens.
Onehunga Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- disability toilet
- 4 mobility parking spaces in the park and ride.
Ōrākei Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- passenger information screens
- 2 mobility parking spaces near Orakei Road and Boxfish Robotics
- pick up and drop off zones.
Ōtāhuhu Station has:
- wheelchair access
- customer service staff
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet
- one mobility parking space on Station Road West
- pick-up and drop-off zones on Station Road West.
Depth: 1,700mm
Width: 1,400mm
Height: 2,200mm
Paerātā Station has:
- wheelchair access
- lifts
- passenger information screens.
Depth: 2,400mm
Width: 1,700mm
Height: 2,400mm
Panmure Station has:
- wheelchair access
- customer service staff from 6:30am to 1:30pm
- a customer service centre
- escalators
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet
- 2 mobility parking spaces in Mountwell Crescent park and ride
- pick-up and drop-off zones on Mountwell Crescent.
Depth: 1,700mm
Width: 1,400mm
Height: 2,200mm
Papakura Station has:
- wheelchair access
- customer service staff from 6am to 10am, Monday to Friday
- a customer service centre
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet
- 4 mobility parking spaces in the Railway Street West park and ride
- pick-up and drop-off zones on Railway Street West.
Depth: 1,500mm
Width: 1,400mm
Height: 2,200mm
Papatoetoe Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- 6 mobility parking spaces in the Station Road park and ride.
Parnell Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens
- pick-up and drop-off zones on Cheshire Street.
Penrose Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens
- pick-up and drop-off zones on Great South Road.
Puhinui Station has:
- wheelchair access
- a customer service centre
- escalators
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens
- disability toilet
- 2 mobility parking spaces off Puhinui Road
- pick-up and drop-off zones on Puhinui Road.
Depth: 1,700mm
Width: 1,400mm
Height: 2,300mm
Pukekohe Station has:
- wheelchair access
- a customer service centre
- escalators
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet
- 2 mobility parking spaces in the Custom Street park and ride
- pick-up and drop-off zones on Custom Street.
Lift shaft dimensions
Depth: 1,700mm
Width: 1,400mm
Height: 2,300mm
Depth: 2,650mm
Width: 1,600mm
Height: 2,500mm
Ranui Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens.
Remuera Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
Sturges Road Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- disability toilet
- mobility parking
- pick up and drop off zones.
Sunnyvale Station has:
- wheelchair access — wheelchair users may need help due to how steep the ramps are
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens
- 2 mobility parking spaces in the Seymour Street park and ride
- pick-up and drop-off zones on Manui Place.
Swanson Station has:
- wheelchair access
- lifts
- tactile markings on platforms
- passenger information screens
- disability toilet
- 2 mobility parking spaces near the Swanson Station cafe, and 2 more in the park and ride
- pick-up and drop-off zones in the park and ride.
Depth: 1,500mm
Width: 1,400mm
Height: 2,200mm
Sylvia Park Station has:
- wheelchair access
- lifts
- tactile markings on platforms
- passenger information screens
- 2 mobility parking spaces on the ring road at the entrance to the mall
- pick-up and drop-off zones on Te Kehu Way near the station.
Where to board if you have mobility impairments
It is best to board the front carriage of trains at Sylvia Park Station. This is where access to the train is easiest. If you need help boarding or travelling on the train, ask either the onboard or platform staff. We're planning works for mid-2027 to improve the platform and trains.
Depth: 1,500mm
Width: 1,400mm
Height: 2,100mm
Takaanini Station has:
- wheelchair access
- lifts
- a footbridge over the tracks
- tactile markings on platforms
- passenger information screens
- 7 mobility parking spaces in the Station Road park and ride.
Depth: 2,100mm
Width: 1,800mm
Height: 2,500mm
Te Waihorotiu Station has:
- wheelchair access
- a customer service centre
- escalators
- lifts
- shelter from weather, with room for wheelchairs or mobility scooters
- tactile markings on platforms
- passenger information screens.
The Strand Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens
- one mobility parking space
- pick-up and drop-off zones off Ngaoho Street.
Te Mahia Station has:
- wheelchair access
- lifts
- a footbridge over the tracks
- tactile markings on platforms
- passenger information screens.
Depth: 2,100mm
Width: 1,800mm
Height: 2,500mm
Te Papapa Station has:
- wheelchair access
- tactile markings on platforms
- passenger information screens.
Chief Post Office entrance
The Chief Post Office entrance has:
- wheelchair access
- customer service staff
- a customer service centre
- escalators
- lifts
- hearing loop
- passenger information screens
- disability toilet
- one mobility parking space on Tyler Street
- pick-up and drop-off zones on Galway Street near the Waitematā Station entrance.
Depth: 2,350mm
Width: 1,300mm
Height: 2,100mm
Takutai Square entrance
The Takutai Square entrance has:
- wheelchair access
- escalators
- lifts
- hearing loop
- passenger information screens
- one mobility parking space on Tyler Street.
Depth: 2,190mm
Width: 900mm
Height: 2,100mm
Contact us
If you have a transport accessibility issue, please call the AT Public Transport contact centre on 09 366 6400.