Get help now

If you need help, there are several ways to contact us, report concerns, or access support while travelling.

Report unsafe behaviour

Report feeling unsafe

If something doesn't feel right, report it. You can use the AT Mobile app to make an anonymous report while travelling on public transport.

Using the AT Mobile app:

1. Open the AT Mobile app and select the menu icon (3-line icon at the top-left corner).
2. Scroll down and select ‘Report feeling unsafe’.
3. Choose whether you're travelling by bus, train or ferry.
4. Submit a report online or choose to call us directly.

You do not need to wait for a situation to escalate before reporting it. If you feel unsafe, uncomfortable or concerned, we want to hear from you.

Crime Stoppers

Reporting unsafe behaviour helps us identify safety concerns, support investigations and make public transport safer for everyone.

You can report incidents anonymously through Crime Stoppers, including:

• harassment or intimidation
• verbal abuse or threats
• vandalism
• stalking or following
• unwanted photography
• catcalling, sexual comments or gestures
• flashing or exposing intimate body parts.

Even if an incident seems minor, your report can help us identify patterns of behaviour and take action where needed.

If you see something, say something.

Available safety features

Whether you're travelling during the day or at night, there are a range of safety features and support services available across Auckland's public transport network.

Safety Points

If you're at a station or terminal and feel unsafe, Safety Points provide a direct connection to help.

Safety Points are located at every major bus, train and ferry terminal and can be identified by their bright orange colour.

When a Safety Point is activated, an Auckland Transport Operations Centre (ATOC) team member will answer the call and assess the situation using nearby CCTV. If there is an immediate risk, emergency services may be contacted.

If you're feeling unsafe but are not in immediate danger, a team member can stay on the line and provide support until you feel comfortable.

Safety Points should only be used in emergencies.

Train emergency buttons

If an emergency occurs while you're travelling on a train, emergency buttons provide a quick way to alert staff and request assistance.

All trains on the Auckland rail network are fitted with large red emergency buttons, usually located near carriage exits.

When an emergency button is pressed, the train driver is immediately alerted and can assess the situation using live CCTV. Train staff will attend where possible and provide assistance.

In many situations, the train will continue to the next station so staff or emergency services can respond safely.

CCTV footage may be used to support police investigations where required.

AT Transport Officers

Transport Officers are responsible for ensuring the safety and security of passengers across Auckland’s public transport network. 

You may see them:

• patrolling stations and transport hubs
• assisting during incidents
• supporting emergency service responses
• checking fares.  

If you feel uncomfortable or threatened at any time during your journey, you can approach a Transport Officer for help. They are here to support you and keep you safe.
 

Safety Ambassadors (Trial)

Safety Ambassadors are currently operating on selected bus services across Auckland.

They provide a visible, reassuring presence for passengers and drivers, helping create a safer and more comfortable journey for everyone.

You can identify them by the clearly visible Safety Ambassador (Pou Manaaki) badges on their vests.

Safety Ambassadors:

• work exclusively on the bus network  
• provide additional support for bus drivers and passengers   
• help deter and de-escalate anti-social behaviour 
• offer customer support and assistance during journeys.  

Pou Manaaki Safety Ambassadors bring experience from community outreach, mental wellbeing, addiction support and other frontline support services.

Safety Ambassadors work with bus operators, AT Transport Officers and the NZ Police and to collaborate and share information.

CCTV and safety monitoring

Public transport facilities and vehicles are monitored by CCTV to help improve customer safety and support incident investigations.

CCTV footage may be reviewed by Auckland Transport and shared with Police where appropriate. Learn more about CCTV Management at Auckland Transport.