The Total Mobility scheme is a national scheme that assists people with impairments to enhance their community participation by accessing appropriate transport.
This assistance is provided to eligible registered individuals in the form of subsidised door-to-door transport services wherever TM transport providers (usually taxis) operate.
The eligibility assessment identifies whether a person has an impairment that prevents him/her undertaking any one or more of the following components of a journey unaccompanied, on a bus, train or ferry, in a safe and dignified manner:
- Getting to the place from where the transport departs;
- Getting onto the transport;
- Riding securely;
- Getting off the transport;
- Getting to the final destination point.
The TM scheme offers registered individuals a 50 per cent discount (up to a maximum subsidy of $40 in the Auckland Region) on fares charged by contracted transport providers. To receive the discount, the individual must present their TM Photo Identification (ID) Card to the driver at the start of the trip so the correct tariff is selected for fare calculation. The individual is then required to have their TM Photo ID Card swiped at the end of the trip, and pay their portion of the fare to the transport provider.
If you require information about:
- your eligibility or the application process, please read the Total Mobility Scheme Registration and Eligibility Guidelines (PDF 33KB)
- the conditions of use, please refer to the Total Mobility Scheme Conditions of Use (PDF 272KB). An audio version of the Total Mobility scheme is available from the Royal New Zealand Foundation of the Blind Telephone Information Service, which is for Royal New Zealand Foundation of the Blind members only.
- Auckland’s approved transport operators and fares, please refer to Total Mobility Fare Schedule (PDF 180KB).
If you have any questions or need an accessible version of a document, please call the AT Public Transport contact centre, phone (09) 366 6400.
Auckland Transport reissues all TM cards once every two years, current cards expire 30 June 2015.
Outside of this time, cards can only be reissued with a reassessment by one of our assessment agencies. New card holders need to be assessed by one of the assessment agencies as well.
For further information, please contact Auckland Transport on 09 366 6400.
Transport Accessibility Advisory Group
The Transport Accessibility Advisory Group (TAAG) is a regional group facilitated by Auckland Transport.
Members include representatives of Auckland Transport, Auckland Council, accessibility interest groups (such as disability sector organisations) and contracted public transport operators in the Auckland region.
The group’s vision is to see to the provision of accessible, affordable, integrated, safe, responsive and sustainable public land transport services for disabled people in the Auckland region. This includes oversight of the Total Mobility scheme.
- Terms of Reference for the TAAG (PDF 331KB)
- TAAG membership list (PDF 132KB)
- Guidelines for Universal Access Requirements (PDF 133KB)
(If you require a Word version of any of these documents, please email a request to us)
Meetings are held on the last Thursday of February, April, June, August and October.
If you have a transport accessibility issue, please call the AT Public Transport contact centre on (09) 366 6400 or email email@example.com.
Mobility parking permits
Visit the Mobility Parking Permits page to learn about mobility parking concessions and how to apply for a permit. For information about mobility parking permits, concessions, and application.