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Who is eligible

You can get a 40% discount on most buses, trains and ferries if you:  

  • hold a Total Mobility or Blind Low Vision NZ card
  • live in Auckland.

Who is not eligible

You cannot get the concession if:

  • you do not hold a Total Mobility card or Blind Low Vision NZ (BLVNZ) card
  • your Total Mobility or BLVNZ cards are expired
  • you live outside the Auckland region.

Ways to apply

You can apply online or in person.
Apply online with a Blind Low Vision NZ card
  • A MyAT account.
  • A registered AT HOP card.
  • Your Blind Low Vision NZ card.
How to apply
1. Go to the application form

Go to 'Apply for a concession' in MyAT.

You will be asked to log in.

2. Fill out the form

The form has 4 steps.

  1. Select the AT HOP card you will keep the concession on. You will have the option to switch between profiles to find the right card.
  2. Under 'Select a discount', choose ‘Accessible (40% off)’.
  3. Select ‘Blind Low Vision NZ card’. You will then be able to enter your Blind Low Vision NZ card details.
  4. Check the consent box then select ‘Send application’.
3. Go to a customer service centre

Bring your Blind Low Vision NZ card to one of our customer service centres so we can verify your details. If you use your AT HOP card in the meantime, you will pay adult fares.

4. Tag on to activate your concession

Tap your AT HOP card on a card reader or electronic gate at a station or on a bus, train or ferry.

If you do not tag on within 60 days, your concession will expire. Your card will go back to adult fares. If this happens, contact us and we can reactivate your concession.
Apply online with a Total Mobility card
  • A MyAT account.
  • A registered AT HOP card.
  • Your Total Mobility card.
How to apply
1. Go to the application form

Go to 'Apply for a concession' in MyAT.

You will be asked to log in.

2. Fill out the form

The form has 4 steps.

  1. Select the AT HOP card you will keep the concession on. You will have the option to switch between profiles to find the right card.
  2. Under 'Select a discount', choose ‘Accessible (40% off)’.
  3. Select ‘Total Mobility card’. You will then be able to enter your Total Mobility card details.
  4. Check the consent box then select ‘Send application’.
3. Go to a customer service centre

Bring your Total Mobility card to one of our customer service centres so we can verify your details. If you use your AT HOP card in the meantime, you will pay adult fares.

4. Tag on to activate your concession

Tap your AT HOP card on a card reader or electronic gate at a station or on a bus, train or ferry.

If you do not tag on within 60 days, your concession will expire. Your card will go back to adult fares. If this happens, contact us and we can reactivate your concession.
Apply in person at a customer service centre
  • A MyAT account.
  • Your Total Mobility or Blind Low Vision NZ card.
How to apply

Bring your Total Mobility or Blind Low Vision NZ card to one of our customer service centres.

This way of applying may be easier if:

  • you do not have a device or access to the internet
  • you have a problem applying online.

Apply now

If you're ready to apply, go to the online application form. You'll need to log in to your MyAT account.

When will your concession expire

Your concession will expire on the same date as your Total Mobility or Blind Low Vision NZ card.

Travelling with the concession

The concession is loaded on a registered AT HOP card. To get discounted fares, you can:

  • tag on and off with that registered HOP card
  • use ticket machines (for trains and ferries only).

If you pay by contactless, you will pay the full adult fare.

You cannot use the accessible concession for:

  • Rakino Island or Waiheke Island services
  • buses, trains and ferries to and from other regions.

Carry your Total Mobility or Blind Low Vision NZ card with you

While travelling on the network, Transport Officers may ask for proof of ID.

Lost, stolen or damaged cards

Your concession is attached to your AT HOP card. This means if you lose your card and need a replacement, you need to transfer the concession onto your new card. You can also transfer any remaining balance from the old card onto the new.

To find out how to cancel a card and transfer the balance, go to Help or problems with your AT HOP card.

Some people can get more than one concession

You can only keep one concession on each AT HOP card. If you get another concession, you will need to put it on another card.

You can only use one concession on each journey.

To see what concession you might be able to apply for, use our Concession eligibility checker.

Service animals for Blind Low Vision cardholders

Disability assist dogs are allowed to travel the Auckland Public Transport network at all times without a muzzle.

For more information, go to Taking disability assist dogs on public transport.

Carers and companions for Total Mobility cardholders

You can take one support person with you for free if you:

  • are a Total Mobility cardholder
  • travel on an Auckland Transport bus service.

You need to show your Total Mobility card when you get on the bus.

On other services, carers and companions must pay for their own ticket.

Terms and conditions
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