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What you can do at a customer service centre

At our customer service centres you can:

  • buy an AT HOP card
  • top up an AT HOP card
  • load fare concessions
  • report a damaged or faulty card
  • get help with your AT HOP account
  • query AT HOP card transactions
  • find out about contactless payments.

Customer service centre locations and hours

Central

Downtown Ferry Terminal
Newmarket Station
Waitematā Station

South and East

Manukau Bus Station
Panmure Train Station
Papakura Train Station
Puhinui Train Station

North and West

Albany Park and Ride
Constellation Park and Ride
New Lynn Interchange
Smales Farm Bus Station

Services available at libraries

At selected Auckland Council libraries, you can get help with AT HOP cards, or with parking, road and general queries.

Help with AT HOP cards

At Waiheke and Warkworth libraries you can:
Waiheke Library
Warkworth Library

Parking, road and general queries

These queries can be handled at 4 Auckland Council Library locations across Auckland.
Auckland city centre - Central City Library
North Shore - Takapuna Library
South Auckland - Manukau Library
West Auckland - Waitākere Central Library

Other ways to contact us

There are other ways to get in touch with us. Find our contact details — including phone numbers and online forms — or see our online self-service options for AT HOP card help.

Find it online

Lots of the AT HOP queries we handle at our customer service centres, can be done online — you can:

You can also find customer service centres and AT HOP retailers on our interactive map. Open the map to view locations (opens in a new tab).
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