Customer service centres Customer service centres
On this page
- Public transport, AT HOP and contactless payment enquiries
- Parking, road and general enquiries
- Services available at each location
Public transport, AT HOP and contactless payment enquiries
Location:
Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday and public holidays | 8:30am to 5pm |
| Sunday | Closed |
These libraries provide limited AT HOP card services. They do not refund, replace or deal with other HOP card- related enquiries.
Location:
Waiheke Library, 131-133 Ocean View Road, Waiheke Island.
| Hours |
|
|---|---|
| Monday to Friday | 9am to 6pm |
| Saturday and Sunday | 10:30am to 4pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Location:
Warkworth Library, 2 Baxter Street, Warkworth.
| Hours |
|
|---|---|
| Monday to Friday | 8:30am to 5pm |
| Saturday | 9am to 4pm |
| Sunday | 10am to 3pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Location:
Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay
| Regular hours |
|
|---|---|
| Monday to Friday | 8am to 4:30pm |
| Weekends and public holidays | Closed |
Hours effective from Monday 31 March 2025.
Location:
Pier 1, 99 Quay Street, Auckland CBD
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 9am to 5:30pm |
Location:
16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
Location:
2 Clark Street, New Lynn
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
The Newmarket Customer Service Centre is temporarily closed. It will open again on Monday 28 April. The closure is due to construction works that have made the facility unsafe.
During this time, you can still use the ticket and top-up machines.
If you need help from staff, you can go to the Waitematā (Britomart) Station CSC. You will be able to get help with:
- concessions
- buying or topping up AT HOP cards
- general queries.
If you need to buy or top up an AT HOP card, you can also go to an AT HOP card retailer or log in to your MyAT account.
Location:
48A Remuera Road, Newmarket (opposite Nuffield Street)
| Hours |
|
|---|---|
| Monday to Friday | Temporarily closed — reopening Monday 28 April 2025 |
| Weekends and public holidays |
Temporarily closed — reopening Monday 28 April 2025 |
Location:
Panmure Station, Ellerslie-Panmure Highway
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
Location:
Platform 3, Railway Street West, Papakura
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday |
8:30am to 5pm |
| Sunday and public holidays | Closed |
| Rail closure 14 April to 27 April - hours |
|
|---|---|
| Monday to Friday | 8:30am to 5pm |
| Public holidays | Closed. Nearest operating customer service centres are Newmarket and Waitematā (Britomart). |
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
Location:
Northern Busway, 150 Shakespeare Road, Takapuna
| Hours | |
|---|---|
| Monday to Friday | 8am to 4:30pm |
| Weekends and public holidays | Closed |
Hours effective from Monday 31 March 2025.
Parking, road and general enquiries
Auckland CBD
Location:
Central City Library, 44 - 46 Lorne Street, Auckland CBD
| Hours | |
|---|---|
| Monday - Friday | 9am to 8pm |
| Saturday - Sunday | 10am to 5pm |
| Public holidays | Closed |
West Auckland
Location:
Waitakere Central Library 3 Ratanui Steet, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
South Auckland
Location:
Manukau Library, 3 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 9am to 5pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
North Shore
Location:
Takapuna Library, 9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 9:30am to 4:30pm |
| Public holidays | Closed |
Services available at each location
| AT customer service centres | Auckland Council Libraries (Waiheke and Warkworth only) | AT retailers | Prepaid retailers | Vending machines | |
| Buy a card | Yes | Yes | Yes | Yes | Yes |
| Top up | Yes | Yes | Yes | No | No |
| Concession loading and related enquiries | Yes | Yes (SuperGold concession only) | No | No | No |
| Damaged or faulty cards | Yes | No | No | No | No |
| AT HOP account related | Yes | No | No | No | No |
| AT HOP card transaction disputes | Yes | No | No | No | No |
| AT HOP card expiry enquiries | Yes | No | No | No | No |
| Contactless payment enquiries | Yes | No | No | No | No |
Concession enquiries
If you order a Total Mobility or a Community Connect card, you must buy a pre-loaded concession.
Prepaid retailers pricing
The price of a card from prepaid retailers may vary between businesses.