Customer service centres Customer service centres
On this page
- Public transport, AT HOP and contactless payment enquiries
- Parking, road and general enquiries
- Services available at each location
Public transport, AT HOP and contactless payment enquiries
Albany Park and Ride
Location:
Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday and public holidays | 8:30am to 5pm |
| Sunday | Closed |
Auckland Council Libraries (Waiheke and Warkworth only)
These libraries provide limited AT HOP card services. They do not refund, replace or deal with other HOP card- related enquiries.
Location:
Waiheke Library, 131-133 Ocean View Road, Waiheke Island.
| Hours |
|
|---|---|
| Monday to Friday | 9am to 6pm |
| Saturday and Sunday | 10:30am to 4pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Location:
Warkworth Library, 2 Baxter Street, Warkworth.
| Hours |
|
|---|---|
| Monday to Friday | 8:30am to 5pm |
| Saturday | 9am to 4pm |
| Sunday | 10am to 3pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Waitematā Station (Britomart)
Location:
Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
Constellation Park and Ride
Location:
Northern Busway, 62 Parkway Drive, Mairangi Bay
| Regular hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Downtown Ferry Terminal
Location:
Pier 1, 99 Quay Street, Auckland CBD
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 9am to 5:30pm |
Manukau Bus Station
Location:
16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
New Lynn Interchange
Location:
2 Clark Street, New Lynn
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
Newmarket Station
Location:
48A Remuera Road, Newmarket (opposite Nuffield Street)
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays |
8:30am to 5pm |
Panmure Train Station
Location:
Panmure Station, Ellerslie-Panmure Highway
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
Papakura Train Station
Location:
Platform 3, Railway Street West, Papakura
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday |
8:30am to 5pm |
| Sunday and public holidays | Closed |
Puhinui Train Station
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
Smales Farm Bus Station
Location:
Northern Busway, 150 Shakespeare Road, Takapuna
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Parking, road and general enquiries
Auckland CBD
Location:
Central City Library, 44 - 46 Lorne Street, Auckland CBD
| Hours | |
|---|---|
| Monday - Friday | 9am to 8pm |
| Saturday - Sunday | 10am to 5pm |
| Public holidays | Closed |
West Auckland
Location:
Waitakere Central Library 3 Ratanui Steet, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
South Auckland
Location:
Manukau Library, 3 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 9am to 5pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
North Shore
Location:
Takapuna Library, 9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 9:30am to 4:30pm |
| Public holidays | Closed |
Services available at each location
| AT customer service centres | Auckland Council Libraries (Waiheke and Warkworth only) | AT retailers | Prepaid retailers | Vending machines | |
| Buy a card | Yes | Yes | Yes | Yes | Yes |
| Top up | Yes | Yes | Yes | No | No |
| Concession loading and related enquiries | Yes | Yes (SuperGold concession only) | No | No | No |
| Damaged or faulty cards | Yes | No | No | No | No |
| AT HOP account related | Yes | No | No | No | No |
| AT HOP card transaction disputes | Yes | No | No | No | No |
| AT HOP card expiry enquiries | Yes | No | No | No | No |
| Contactless payment enquiries | Yes | No | No | No | No |
Concession enquiries
If you order a Total Mobility or a Community Connect card, you must buy a pre-loaded concession.
Prepaid retailers pricing
The price of a card from prepaid retailers may vary between businesses.