Customer service centres
Get in-person help at an Auckland Transport customer service centre or at selected libraries. Visit us for public transport, AT HOP, parking or roading queries.
On this page
What you can do at a customer service centre
At our customer service centres you can:
- buy an AT HOP card
- top up an AT HOP card
- load fare concessions
- report a damaged or faulty card
- get help with your AT HOP account
- query AT HOP card transactions
- find out about contactless payments.
Customer service centre locations and hours
Central
- Pier 1, 99 Quay Street, Auckland city centre
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 9am to 5:30pm |
| Sunday | 9am to 5:30pm |
| Public holidays | 8:30am to 5pm |
Holiday opening hours (December 2025 to January 2026)
- 20 to 21 December — 8am to 6pm
- 22 to 23 December — 8:30am to 7pm
- December 24 to January 11 — 8:30am to 5pm
- Normal hours resume from Monday 12 January 2026
- 48a Remuera Road, opposite Nuffield Street, Newmarket
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | 8:30am to 5pm |
| Public holidays | 8:30am to 5pm |
Holiday opening hours (December 2025 to January 2026)
- 20 to 21 December — 8:30am to 5pm
- 22 to 23 December — 8:30am to 7pm
- December 24 to January 11 — 8:30am to 5pm
- Normal hours resume from Monday 12 January 2026
- Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland city centre
Opening hours
| Monday | 6:30am to 8pm |
| Tuesday | 6:30am to 8pm |
| Wednesday | 6:30am to 8pm |
| Thursday | 6:30am to 8pm |
| Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday | 8am to 6pm |
| Public holidays | 8:30am to 5pm |
Holiday opening hours (December 2025 to January 2026)
- 20 to 21 December — 8am to 6pm
- 22 to 23 December — 8:30am to 7pm
- 24 December to 11 January — 8:30am to 5pm
- Normal hours resume from Monday 12 January 2026
South and East
- 16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | Closed |
| Public holidays | Closed |
Holiday opening hours (December 2025 to January 2026)
- 20 December — 8:30am to 5pm
- 21 December — closed
- 22 to 24 December — 8:30am to 5pm
- 25 December — closed
- 26 to 27 December — 8:30am to 5pm
- 28 December — closed
- 29 December to 3 January — 8:30am to 5pm
- 4 January — closed
- 5 to 10 January — 8:30am to 5pm
- 11 January — closed
- Normal hours resume from Monday 12 January 2026
- Panmure Station, Ellerslie-Panmure Highway
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | Closed |
| Public holidays | Closed |
Holiday opening hours (December 2025 to January 2026)
- 20 December — 8:30am to 5pm
- 21 December — closed
- 22 to 24 December — 8:30am to 5pm
- 25 to 28 December — closed
- 29 to 31 December — 8:30am to 5pm
- 1 to 4 January — closed
- 5 to 10 January — 8:30am to 5pm
- 11 January — closed
- Normal hours resume from Monday 12 January 2026
- Platform 3, Railway Street West, Papakura
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | Closed |
| Public holidays | Closed |
Holiday opening hours (December 2025 to January 2026)
- 20 December — 8:30am to 5pm
- 21 December — closed
- 22 to 24 December — 8:30am to 5pm
- 25 to 28 December — closed
- 29 to 31 December — 8:30am to 5pm
- 1 to 4 January — closed
- 5 to 10 January — 8:30am to 5pm
- 11 January — closed
- Normal hours resume from Monday 12 January 2026
- 216 Puhinui Road, Papatoetoe
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | 8:30am to 5pm |
| Public holidays | 8:30am to 5pm |
Holiday opening hours (December 2025 to January 2026)
- 20 to 24 December — 8:30am to 5pm
- 25 December to 11 January — closed
- Normal hours resume from Monday 12 January 2026
North and West
- Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | Closed |
| Public holidays | 8:30am to 5pm |
Holiday opening hours (December 2025 to January 2026)
- 20 to 24 December — 8:30am to 5pm
- 25 to 28 December — closed
- 29 to 31 December — 8:30am to 5pm
- 1 to 2 January — closed
- 3 to 10 January — 8:30am to 5pm
- 11 January — closed
- Normal hours resume from Monday 12 January 2026
- Northern Busway, 62 Parkway Drive, Mairangi Bay
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | Closed |
| Sunday | Closed |
| Public holidays | Closed |
Holiday opening hours (December 2025 to January 2026)
- 20 December to 4 January — closed
- 5 to 9 January — 8:30am to 5pm
- 10 to 11 January - closed
- Normal hours resume from Monday 12 January 2026
- 2 Clark Street, New Lynn
Opening hours
| Monday | 6:30am to 7pm |
| Tuesday | 6:30am to 7pm |
| Wednesday | 6:30am to 7pm |
| Thursday | 6:30am to 7pm |
| Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday | 8:30am to 5pm |
| Public holidays | 8:30am to 5pm |
Holiday opening hours (December 2025 to January 2026)
- 20 to 21 December — 8:30am to 5pm
- 22 to 23 December — 8:30am to 7pm
- 24 December to 11 January — 8:30am to 5pm
- Normal hours resume from Monday 12 January 2026
- Northern Busway, 150 Shakespeare Road, Takapuna
Opening hours
| Monday | 8am to 4:30pm |
| Tuesday | 8am to 4:30pm |
| Wednesday | 8am to 4:30pm |
| Thursday | 8am to 4:30pm |
| Friday | 8am to 4:30pm |
| Saturday | Closed |
| Sunday | Closed |
| Public holidays | Closed |
Holiday opening hours (December 2025 to January 2026)
- 20 December to 11 January — closed
- Normal hours resume from Monday 12 January 2026
Services available at libraries
At selected Auckland Council libraries, you can get help with AT HOP cards, or with parking, road and general queries.
Help with AT HOP cards
At Waiheke and Warkworth libraries you can:
- buy an AT HOP card
- top up an AT HOP card
- find out about SuperGold concessions.
- 131 to 133 Ocean View Road, Waiheke Island
Opening hours
| Monday | 9am to 6pm |
| Tuesday | 9am to 6pm |
| Wednesday | 9am to 6pm |
| Thursday | 9am to 6pm |
| Friday | 9am to 6pm |
| Saturday | 10:30am to 4pm |
| Sunday | 10:30am to 4pm |
| Public holidays | Closed |
- 2 Baxter Street, Warkworth
Opening hours
| Monday | 8:30am to 5pm |
| Tuesday | 8:30am to 5pm |
| Wednesday | 8:30am to 5pm |
| Thursday | 8:30am to 5pm |
| Friday | 8:30am to 5pm |
| Saturday | 9am to 4pm |
| Sunday | 9am to 3pm |
| Public holidays | Closed |
Parking, road and general queries
These queries can be handled at 4 Auckland Council Library locations across Auckland.
- 44 to 46 Lorne Street, Auckland city centre
Opening hours
| Monday | 9am to 8pm |
| Tuesday | 9am to 8pm |
| Wednesday | 9am to 8pm |
| Thursday | 9am to 8pm |
| Friday | 9am to 8pm |
| Saturday | 10am to 5pm |
| Sunday | 10am to 5pm |
| Public holidays | Closed |
- 9 The Strand, Takapuna
Opening hours
| Monday | 9am to 5:30pm |
| Tuesday | 9am to 5:30pm |
| Wednesday | 9am to 5:30pm |
| Thursday | 9am to 5:30pm |
| Friday | 9am to 5:30pm |
| Saturday | 9:30am to 4:30pm |
| Sunday | 9:30am to 4:30pm |
| Public holidays | Closed |
- 3 Osterley Way, Manukau
Opening hours
| Monday | 9am to 5pm |
| Tuesday | 9am to 5pm |
| Wednesday | 9am to 5pm |
| Thursday | 9am to 5pm |
| Friday | 9am to 5pm |
| Saturday | 10am to 4pm |
| Sunday | 10am to 4pm |
| Public holidays | Closed |
- 3 Ratanui Steet, Henderson
Opening hours
| Monday | 9am to 5:30pm |
| Tuesday | 9am to 5:30pm |
| Wednesday | 9am to 5:30pm |
| Thursday | 9am to 5:30pm |
| Friday | 9am to 5:30pm |
| Saturday | 10am to 4pm |
| Sunday | 10am to 4pm |
| Public holidays | Closed |
Other ways to contact us
There are other ways to get in touch with us. Find our contact details — including phone numbers and online forms — or see our online self-service options for AT HOP card help.
Find it online
Lots of the AT HOP queries we handle at our customer service centres, can be done online — you can:
- get help with your AT HOP card
- download the AT Mobile app to check your balance on the go
- learn how and where to buy an AT HOP card
- find information about contactless payments.
You can also find customer service centres and AT HOP retailers on our interactive map. Open the map to view locations (opens in a new tab).
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