Customer service centres Customer service centres

 

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Public transport and AT HOP enquiries

Albany Park and Ride

Location:

Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays Closed

Auckland Council Libraries

Location:

Waiheke Library, 131-133 Ocean View Road, Waiheke Island.

Hours
Monday to Friday 9am to 6pm
Saturday and Sunday 10.30am to 4pm
Public holidays Closed
Buy AT HOP card, card top-ups and concessions only
*Unable to process refund or offer replacement card

Location:

Warkworth Library, 2 Baxter Street, Warkworth.

Hours
Monday to Friday 8:30am to 5pm
Saturday 9am to 4pm
Sunday 10am to 3pm
Public holidays Closed
Buy AT HOP card, card top-ups and concessions only
*Unable to process refund or offer replacement card

Waitematā Station (Britomart)

Location:

Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD

Hours
Monday to Friday 6:30am to 8pm
Saturday 8am to 7pm
Sunday and public holidays 8am to 6pm
 

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay 

Regular hours
Monday to Friday 6:30am to 7pm
Saturday and public holidays 8:30am to 5pm
Sunday  Closed

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday to Friday  6:30am to 7pm 
Weekends and public holidays 9am to 5:30pm

Manukau Bus Station

Location:

16 Putney Way, corner of Davies Avenue and Putney Way, Manukau 

Hours
Monday to Friday 6:30am to 7pm
Saturday 8:30am to 5pm
Sunday and public holidays Closed

New Lynn Interchange

Location:

2 Clark Street, New Lynn 

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays
8:30am to 5pm

Newmarket Station

Location:

48A Remuera Road, Newmarket (opposite Nuffield Street) 

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays
8:30am to 5pm
 

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway 

Hours
Monday to Friday 6:30am to 7pm
Saturday 8:30am to 5pm
Sunday and public holidays Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura

Hours
Monday to Friday 6:30am to 7pm
Saturday
8:30am to 5pm
Sunday and public holidays Closed

Puhinui Train Station 

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays 8:30am to 5pm

Smales Farm Bus Station

Location:

Northern Busway, 150 Shakespeare Road, Takapuna

Hours
Monday to Friday 6:30am to 7pm
Weekends and public holidays Closed

 

 

Parking, road and general enquiries

Auckland CBD

Location:

Central City Library, 44 - 46 Lorne Street, Auckland CBD

Hours
Monday - Friday 9am to 8pm
Saturday - Sunday 10am to 5pm
Public holidays Closed

West Auckland

Location:

Waitakere Central Library 3 Ratanui Steet, Henderson.

Hours
Monday - Friday 9am to 5:30pm
Saturday - Sunday 10am to 4pm
Public holidays Closed

South Auckland

Location:

Manukau Library, 3 Osterley Way, Manukau.

Hours
Monday to Friday 9am to 5pm
Saturday - Sunday 10am to 4pm
Public holidays Closed

North Shore

Location:

Takapuna Library, 9 The Strand, Takapuna.

Hours
Monday - Friday 9am to 5:30pm
Saturday - Sunday  9.30am to 4.30pm
Public holidays Closed

 


Services available at each location

  AT customer service centres Auckland Council Libraries (Waiheke and Warkworth only) AT retailers Prepaid retailers Vending machines
Buy a card Yes Yes Yes Yes Yes
Top up Yes Yes Yes No No
Concession loading and related enquiries Yes Yes (SuperGold concession only)  No No No
Damaged or faulty cards Yes No No No No
AT HOP account related Yes No No No No
AT HOP card transaction disputes Yes No No No No
AT HOP card expiry enquiries Yes No No No No

Concession enquiries

If you order a Total Mobility or a Community Connect card, you must buy a pre-loaded concession.

Prepaid retailers pricing

The price of a card from prepaid retailers may vary between businesses.