Strike action scheduled for Monday 23 to Friday 27 April involving drivers for NZ Bus has been withdrawn by First Union and Tramways Union.

However, drivers will meet on Tuesday (24 April) to ratify the settlement to the dispute. This meeting means NZ Bus services will be cancelled after morning peak. Services on Tuesday will be disrupted between 9:30am and 2:30pm, some services immediately before or after this could also be affected.

Use the journey planner to plan an alternative trip, under advanced options select the service operator. Ensure Go West, Metrolink and North Star are not selected. 

Bus services run by other operators are not affected and train and ferry services will run as usual on Tuesday.

Note: CityLink and InnerLink services will continue to operate during the disruption.

List of NZ Bus services not operating


Published 20 April 2018 | Last updated 23 April 2018
Information is correct at the time of publishing and subject to change

Auckland Transport

Customer service centres Customer service centres


Customer service centres for public transport and AT HOP enquiries

Britomart

Location:

Ground floor Britomart Transport Centre, 8-10 Queen St, Auckland CBD.

Hours
Monday - Friday 6.30am - 9pm
Saturday 8am - 8pm
Sunday and public holidays 8am - 6pm

Downtown Ferry Terminal

Location:

Pier 1, 99 Quay Street, Auckland CBD

Hours
Monday - Friday 6.30am - 7pm
Saturday 7am - 6pm
Sunday and public holidays 7am - 5pm

Albany

Location:

Northern Busway, corner of Elliot Rose Ave and Cornerstone Drive, Albany.

Hours
Monday - Friday 6.30am - 7pm

Open alternate Saturdays in 2018:

February: 3rd and 17th

March: 3rd, 17th and 31st

April: 14th and 28th

May: 5th and 19th

June: 2nd, 16th and 30th

8am - 4.30pm

All other Saturdays:

Closed

Sunday

Closed
Public holidays (Except Christmas day and New Years day)
8am - 4.30pm

AUT City Campus

Location:

WA building, Hikuwai Plaza, Wellesley St East.

Hours
Monday - Friday 8.30am - 5pm
Saturday, Sunday and public holidays Closed

Botany

Location:

Town Centre Drive, corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops).

Hours
Monday - Friday 7am - 6pm
Saturday 8am - 4.30pm
Sunday and public holidays Closed

Constellation Park and Ride

Location:

Northern Busway, 62 Parkway Drive, Mairangi Bay.

Hours
Monday - Friday 6:30am - 7pm
Saturday, Sunday and public holidays Closed

Manukau

Location:

Manukau Bus Station, 57R Manukau Station Rd, Manukau.

Hours
Monday - Friday 6.30am - 7pm
Saturday 8am - 7pm
Sunday and public holidays 9am - 6pm

New Lynn Interchange

Location:

2 Clark St, New Lynn.

Hours
Monday - Friday 6am - 8pm
Saturday 7am - 8pm
Sunday and public holidays* 8am - 7pm

*Only the AT customer service centre located next to the elevators is open Sunday and public holidays.

Newmarket Train Station

Location:

48 Remuera Rd (opposite Nuffield St).

Hours
Monday - Friday 7am - 7pm
Saturday 8am - 8pm
Sunday and public holidays 8am - 6pm

Panmure Train Station

Location:

Panmure Station, Ellerslie-Panmure Highway.

Hours
Monday - Friday 6.30am - 6.30pm
Saturday 8am - 4pm
Sunday and public holidays
Closed

Papakura Train Station

Location:

Platform 3, Railway Street West, Papakura.

Hours
Monday - Friday 6am - 6.30pm
Saturday 8am - 4pm
Sunday and public holidays Closed

Smales Farm

Location:

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna.

Hours
Monday - Friday 7am - 6pm

Open alternate Saturdays in 2018:

February: 10th and 24th

March: 10th and 24th

April: 7th and 21th

May: 5th and 19th

June: 2nd, 16th and 23rd

8am - 4.30pm

All other Saturdays:

Closed
Sunday and public holidays Closed

Service centres for parking, road and general enquiries

Parking coupon collection

Location:

 AT kiosk, Level 1B of the Downtown car park, 31 Customs Street West (corner of Lower Hobson Street and Customs Street West), Auckland

Hours
Monday - Friday 8.30am - 4.30pm
Saturday, Sunday and public holidays Closed

Auckland CBD

Location:

Bledisloe House, 24 Wellesley Street, Auckland CBD.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed

West Auckland

Location:

6 Henderson Valley Road, Henderson.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed

South Auckland

Location:

Ground floor, Kotuku House, 4 Osterley Way, Manukau.

Hours
Monday, Tuesday, Thursday and Friday 8:30am - 5pm
Wednesday 8:30am - 4pm
Saturday, Sunday and public holidays Closed

North Shore

Location:

1 The Strand, Takapuna.

Hours
Monday - Friday 8am - 5pm
Saturday, Sunday and public holidays Closed