Customer service centres Customer service centres
On this page
- Public transport, AT HOP and contactless payment enquiries
- Parking, road and general enquiries
- Services available at each location
Public transport, AT HOP and contactless payment enquiries
Albany Park and Ride
Location
Northern Busway, corner of Elliot Rose Avenue and Cornerstone Drive, Albany
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
| Hours during the 2024 to 2025 Christmas period | |
|---|---|
| Saturday 21 December 2024 | 8:30am to 5pm |
| Sunday 22 December 2024 | Closed |
| Monday 23 December 2024 | 8:30am to 5pm |
| Tuesday 24 December 2024 | 8:30am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | 8:30am to 5pm |
| Saturday 28 December 2024 | 8:30am to 5pm |
| Sunday 29 December 2024 | Closed |
| Monday 30 December 2024 | 8:30am to 5pm |
| Tuesday 31 December 2024 | 8:30am to 5pm |
| Wednesday 1 January 2024 | Closed |
| Thursday 2 January 2024 | Closed |
| Friday 3 January 2024 | 8:30am to 5pm |
| Saturday 4 January 2024 | 8:30am to 5pm |
| Sunday 5 January 2024 | Closed |
| Monday 6 January 2024 | 8:30am to 5pm |
| Tuesday 7 January 2024 | 8:30am to 5pm |
| Wednesday 8 January 2024 | 8:30am to 5pm |
| Thursday 9 January 2024 | 8:30am to 5pm |
| Friday 10 January 2024 | 8:30am to 5pm |
| Saturday 11 January 2024 | 8:30am to 5pm |
| Sunday 12 January 2024 | Closed |
Auckland Council Libraries (Waiheke and Warkworth only)
These libraries provide limited AT HOP card services. They do not refund, replace or deal with other HOP card- related enquiries.
Location
Waiheke Library, 131-133 Ocean View Road, Waiheke Island.
| Hours |
|
|---|---|
| Monday to Friday | 9am to 6pm |
| Saturday and Sunday | 10:30am to 4pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Location
Warkworth Library, 2 Baxter Street, Warkworth.
| Hours |
|
|---|---|
| Monday to Friday | 8:30am to 5pm |
| Saturday | 9am to 4pm |
| Sunday | 10am to 3pm |
| Public holidays | Closed |
| Buy AT HOP card, card top-ups and concessions only |
*Unable to process refund or offer replacement card |
Waitematā Station (Britomart)
Location
Ground floor, Waitematā Station Transport Centre, 8 to 10 Queen Street, Auckland CBD
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 8pm |
| Saturday | 8am to 7pm |
| Sunday and public holidays | 8am to 6pm |
Hours during the 2024 to 2025 Christmas period
On Saturday 21 December 2024, we will open from 8am to 7pm.
From Sunday 22 December 2024 to Sunday 12 January 2025, we will open from 8am to 6pm.
Normal hours will resume on Monday 13 January.
Constellation Park and Ride
Location
Northern Busway, 62 Parkway Drive, Mairangi Bay
| Regular hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday and public holidays | 8:30am to 5pm |
| Sunday | Closed |
Hours during the 2024 to 2025 Christmas period
Constellation Park and Ride will close:
- from Saturday 21 December 2024 to Sunday 5 January 2025
- Saturday 11 January and Sunday 12 January.
From Monday 6 January 2025 to Friday 10 January 2025, we will open from 8:30am to 5pm.
Normal hours will resume on Monday 13 January.
Downtown Ferry Terminal
Location
Pier 1, 99 Quay Street, Auckland CBD
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 9am to 5:30pm |
Hours during the 2024 to 2025 Christmas period
On Saturday 21 December 2024 and Sunday 22 December 2024, we will open from 9am to 5:30pm.
From Monday 23 December 2024 to Sunday 12 January 2024, we will open from 8am to 6pm.
Normal hours will resume on Monday 13 January.
Manukau Bus Station
Location
16 Putney Way, corner of Davies Avenue and Putney Way, Manukau
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
| Hours during the 2024 to 2025 Christmas period | |
|---|---|
| Saturday 21 December 2024 | 8:30am to 5pm |
| Sunday 22 December 2024 | Closed |
| Monday 23 December 2024 | 8:30am to 5pm |
| Tuesday 24 December 2024 | 8:30am to 5pm |
| Wednesday 25 December 2024 | 8:30am to 5pm |
| Thursday 26 December 2024 | 8:30am to 5pm |
| Friday 27 December 2024 | 8:30am to 5pm |
| Saturday 28 December 2024 | 8:30am to 5pm |
| Sunday 29 December 2024 | Closed |
| Monday 30 December 2024 | 8:30am to 5pm |
| Tuesday 31 December 2024 | 8:30am to 5pm |
| Wednesday 1 January 2024 | 8:30am to 5pm |
| Thursday 2 January 2024 | 8:30am to 5pm |
| Friday 3 January 2024 | 8:30am to 5pm |
| Saturday 4 January 2024 | 8:30am to 5pm |
| Sunday 5 January 2024 | Closed |
| Monday 6 January 2024 | 8:30am to 5pm |
| Tuesday 7 January 2024 | 8:30am to 5pm |
| Wednesday 8 January 2024 | 8:30am to 5pm |
| Thursday 9 January 2024 | 8:30am to 5pm |
| Friday 10 January 2024 | 8:30am to 5pm |
| Saturday 11 January 2024 | 8:30am to 5pm |
| Sunday 12 January 2024 | Closed |
New Lynn Interchange
Location
2 Clark Street, New Lynn
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
Hours during the 2024 to 2025 Christmas period
From Saturday 21 December 2024 to Sunday 12 January 2025, we will open from 8:30am to 5pm.
Normal hours will resume on Monday 13 January.
Newmarket Station
Location:
48A Remuera Road, Newmarket (opposite Nuffield Street)
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
Hours during the 2024 to 2025 Christmas period
From Saturday 21 December 2024 to Sunday 12 January 2025, we will open from 8:30am to 5pm.
Normal hours will resume on Monday 13 January.
Panmure Train Station
Location
Panmure Station, Ellerslie-Panmure Highway
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
| Hours during the 2024 to 2025 Christmas period | |
|---|---|
| Saturday 21 December 2024 | 8:30am to 5pm |
| Sunday 22 December 2024 | Closed |
| Monday 23 December 2024 | 8:30am to 5pm |
| Tuesday 24 December 2024 | 8:30am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | 8:30am to 5pm |
| Saturday 28 December 2024 | 8:30am to 5pm |
| Sunday 29 December 2024 | Closed |
| Monday 30 December 2024 | 8:30am to 5pm |
| Tuesday 31 December 2024 | 8:30am to 5pm |
| Wednesday 1 January 2024 | Closed |
| Thursday 2 January 2024 | Closed |
| Friday 3 January 2024 | 8:30am to 5pm |
| Saturday 4 January 2024 | 8:30am to 5pm |
| Sunday 5 January 2024 | Closed |
| Monday 6 January 2024 | 8:30am to 5pm |
| Tuesday 7 January 2024 | 8:30am to 5pm |
| Wednesday 8 January 2024 | 8:30am to 5pm |
| Thursday 9 January 2024 | 8:30am to 5pm |
| Friday 10 January 2024 | 8:30am to 5pm |
| Saturday 11 January 2024 | 8:30am to 5pm |
| Sunday 12 January 2024 | Closed |
Papakura Train Station
Location
Platform 3, Railway Street West, Papakura
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Saturday | 8:30am to 5pm |
| Sunday and public holidays | Closed |
| Hours during the 2024 to 2025 Christmas period | |
|---|---|
| Saturday 21 December 2024 | 8:30am to 5pm |
| Sunday 22 December 2024 | Closed |
| Monday 23 December 2024 | 8:30am to 5pm |
| Tuesday 24 December 2024 | 8:30am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | 8:30am to 5pm |
| Saturday 28 December 2024 | 8:30am to 5pm |
| Sunday 29 December 2024 | Closed |
| Monday 30 December 2024 | 8:30am to 5pm |
| Tuesday 31 December 2024 | 8:30am to 5pm |
| Wednesday 1 January 2024 | Closed |
| Thursday 2 January 2024 | Closed |
| Friday 3 January 2024 | 8:30am to 5pm |
| Saturday 4 January 2024 | 8:30am to 5pm |
| Sunday 5 January 2024 | Closed |
| Monday 6 January 2024 | 8:30am to 5pm |
| Tuesday 7 January 2024 | 8:30am to 5pm |
| Wednesday 8 January 2024 | 8:30am to 5pm |
| Thursday 9 January 2024 | 8:30am to 5pm |
| Friday 10 January 2024 | 8:30am to 5pm |
| Saturday 11 January 2024 | 8:30am to 5pm |
| Sunday 12 January 2024 | Closed |
Puhinui Train Station
| Hours |
|
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | 8:30am to 5pm |
| Hours during the 2024 to 2025 Christmas period | |
|---|---|
| Saturday 21 December 2024 | 8:30am to 5pm |
| Sunday 22 December 2024 | 8:30am to 5pm |
| Monday 23 December 2024 | 8:30am to 5pm |
| Tuesday 24 December 2024 | 8:30am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | 8:30am to 5pm |
| Saturday 28 December 2024 | 8:30am to 5pm |
| Sunday 29 December 2024 | 8:30am to 5pm |
| Monday 30 December 2024 | 8:30am to 5pm |
| Tuesday 31 December 2024 | 8:30am to 5pm |
| Wednesday 1 January 2024 | Closed |
| Thursday 2 January 2024 | Closed |
| Friday 3 January 2024 | 8:30am to 5pm |
| Saturday 4 January 2024 | 8:30am to 5pm |
| Sunday 5 January 2024 | 8:30am to 5pm |
| Monday 6 January 2024 | 8:30am to 5pm |
| Tuesday 7 January 2024 | 8:30am to 5pm |
| Wednesday 8 January 2024 | 8:30am to 5pm |
| Thursday 9 January 2024 | 8:30am to 5pm |
| Friday 10 January 2024 | 8:30am to 5pm |
| Saturday 11 January 2024 | 8:30am to 5pm |
| Sunday 12 January 2024 | 8:30am to 5pm |
Smales Farm Bus Station
Location
Northern Busway, 150 Shakespeare Road, Takapuna
| Hours | |
|---|---|
| Monday to Friday | 6:30am to 7pm |
| Weekends and public holidays | Closed |
Hours during the 2024 to 2025 Christmas period
Smales Farm Bus Station will close:
- from Saturday 21 December 2024 to Sunday 12 January 2025
- Saturday 18 January and Sunday 19 January.
From Monday 13 January to Friday 17 January, we will open from 8:00am to 4.30pm.
Normal hours will resume on Monday 20 January.
The nearest alternate customer service centre is Albany or Waitematā (Britomart).
Parking, road and general enquiries
Auckland CBD
Location
Central City Library, 44 - 46 Lorne Street, Auckland CBD
| Hours | |
|---|---|
| Monday - Friday | 9am to 8pm |
| Saturday - Sunday | 10am to 5pm |
| Public holidays | Closed |
West Auckland
Location
Waitakere Central Library 3 Ratanui Steet, Henderson.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
South Auckland
Location
Manukau Library, 3 Osterley Way, Manukau.
| Hours | |
|---|---|
| Monday to Friday | 9am to 5pm |
| Saturday - Sunday | 10am to 4pm |
| Public holidays | Closed |
North Shore
Location
Takapuna Library, 9 The Strand, Takapuna.
| Hours | |
|---|---|
| Monday - Friday | 9am to 5:30pm |
| Saturday - Sunday | 9:30am to 4:30pm |
| Public holidays | Closed |
Services available at each location
| AT customer service centres | Auckland Council Libraries (Waiheke and Warkworth only) | AT retailers | Prepaid retailers | Vending machines | |
| Buy a card | Yes | Yes | Yes | Yes | Yes |
| Top up | Yes | Yes | Yes | No | No |
| Concession loading and related enquiries | Yes | Yes (SuperGold concession only) | No | No | No |
| Damaged or faulty cards | Yes | No | No | No | No |
| AT HOP account related | Yes | No | No | No | No |
| AT HOP card transaction disputes | Yes | No | No | No | No |
| AT HOP card expiry enquiries | Yes | No | No | No | No |
| Contactless payment enquiries | Yes | No | No | No | No |
Concession enquiries
If you order a Total Mobility or a Community Connect card, you must buy a pre-loaded concession.
Prepaid retailers pricing
The price of a card from prepaid retailers may vary between businesses.