Before you travel
If you have not been on a train in Auckland before or you're going on a new route for the first time, use Journey Planner to plan your trip. Journey Planner provides all the details and options you need to get from A to B.
Some trains run differently during peak and off-peak hours. It's important to plan in advance to know where and when to take your train from.
Arrive at the station early. This gives you time to find your platform, top up your HOP card or ask any questions from our friendly staff. Trains only stop at each station for around 30 seconds, so arriving early can ensure you do not miss your train.
How to pay for trains
Ticket and top up machines are available at all stations. You cannot buy tickets on board a train.
You can pay using:
- an AT HOP card
- a paper ticket
- a debit or credit card
- a smartwatch or smartphone.
When using a contactless payment method or AT HOP card, you must tag on and tag off every journey.
Uniformed rail staff may check your payment method at any time. If you travel without a valid ticket, do not tag on, or misuse a concession you may be fined.
Getting on and off the train
Find out which platform your train is leaving from on digital screens at stations, or from Live departures and Journey Planner in the AT Mobile app.
Check the destination on the platform and front of the train before boarding to ensure you’re travelling on the right service.
Each train stops at the station for about 30 seconds. Try to arrive a few minutes early so you don't miss the train.
Most stations across the network have ticket gates to access to the station or platform. Enter and exit by using your AT HOP card, contactless payment method or by scanning the QR code on your paper ticket. A wider gate is available for wheelchair, pram or luggage access.
Stand behind the yellow or white platform edge lines until the train stops and wait for customers to exit the train before getting on.
Transferring trains
To complete your journey, you may need to transfer between lines. The transfer points are marked on the Auckland Rail Network map.
You do not need to tag off and on when you change trains. Just tag on at the station where you start your journey and tag off when you leave the last station.
If travelling with a paper ticket, just buy one ticket for your entire journey.
Train etiquette
For your own comfort, as well as those around you, do not:
- eat
- smoke or vape
- consume alcohol onboard trains or at stations
- rest your feet on the seats
- block doors or aisles.
You must:
- keep beverages in a closed container
- give your seat to seniors, pregnant women or people with small children
- store bags under seats or on your lap
- take all your belongings, including rubbish, with you
- use headphones when listening to personal audio devices.
Getting help at the station
If you need help with your AT HOP card or other payments visit one of our customer service centres.
If you feel unsafe, press the button on the orange Emergency Help Point on the platform to attract the attention of the CCTV operator.
Conditions of Carriage
The Conditions of Carriage specify the responsibilities of Auckland One Rail and our customers. They relate to travel on the Auckland Metro rail network.
Read the Conditions of Carriage on the Auckland One Rail website.