for any non-urgent enquiries, or use the report a problem form for fixing things like streetlights, footpaths or potholes.
Public transport
Call 09 366 6400 (or use 0800 103 080 if within Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe).
General parking queries (including enforcement and illegally parked vehicles)
24 hours 7 days a week - call 09 355 3553
AT HOP
call 09 366 4467.
AT Park (online and mobile app)
call 09 528 7275.
For those with speech, hearing and vision disabilities
All other general roading and street light queries
24 hours 7 days a week - call 09 355 3553
Social media
We are listening 8am to 7pm Monday to Friday excluding public holidays. If you need urgent assistance, please call 09 355 3553
Call centre hours
Public transport call 09 366 6400 (or use 0800 103 080 if within Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe)
- Monday to Friday: 6am to 8pm.
- Saturday: 8am to 6:30pm.
- Sunday: 8am to 6:30pm.
- Public holidays/Christmas Day: 8am to 6:30pm.
AT HOP call 09 366 4467
- Monday to Friday: 6am to 8pm.
- Saturday: 8am to 6:30pm.
- Sunday: 8am to 6:30pm.
- Public holidays/Christmas Day: 8am to 6:30pm.
- Find list of AT HOP retailers.
AT Park call 09 528 7275.
- 7am to 10pm, 7 days a week.
All other parking, roading, street lights, general enquiries, and urgent issues, call 09 355 3553
- 24 hours, 7 days a week.
Customer service centres
Find location and operating hours of customer service centres.
Public transport queries
Lost property on public transport
If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.
If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.
Reporting problems with railway crossings
For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.
No timetable at your stop
If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form
Damage or graffiti at your stop
If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.
For any damage at train stations, please contact our train station maintenance team directly on 09 336 8194.
Bus charter services
For charter quotes and bookings, you will need to contact a bus operator directly.
Official information requests - LGOIMA
We will work with you on applying for information under the Local Government Official Information and Meetings Act (LGOIMA).
Find out more about official information requests or make your request by emailing officialinformation@at.govt.nz
Harbourmaster
Contact Harbourmaster for Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions.
Find more information about the Harbourmaster's office or read more about rules and operations for vessels on the water.
Call 09 362 0397 or email harbourmaster@at.govt.nz
Postal address
Auckland Transport General, Private Bag 92250, Auckland 1142
AT HOP, Private Bag 92250, Auckland 1142.
Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142
Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142
Fax 09 355 3550
Media contact
Mark Hannan, Media Relations Manager (enquiries by media only).
For all other enquiries, please call us on 09 355 3553.
Chief Executive Officer
Shane Ellison heads the executive team, you can email him here.
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