Contact us Contact us
If there is an immediate risk to the safety of people or property call us on 09 355 3553.
Contact us online
-
You can get in touch with us to report a maintenance problem, request information, report illegal parking, submit a complaint or provide other feedback.
Learn more about what we do with your feedback.
Customer support
For help in planning your journey, please visit the Journey Planner.
For real-time travel information for a stop, station or terminal, use Live Departures.
For queries related to your HOP card, please see AT HOP card or download AT Mobile to check your balance on the go.
-
AT HOP and Journey Planner live chat
Monday to Friday: 8am to 5pm.
Start chat -
Customer service centres
Find locations and operating hours.
Find customer service centres
Contact us by phone
-
Public transport
Monday to Friday: 6am to 8pm.
Weekends and Public Holidays: 8am to 6:30pm.
-
AT HOP
Monday to Friday: 6am to 8pm.
Weekends and Public Holidays: 8am to 6:30pm.
Call 0800 103 080 for public transport and AT HOP queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.
-
General roading and parking
Fax: 09 355 3550
24 hours, 7 days a week.
-
AT Park
7am to 10pm, 7 days a week.
-
KiwiRail
To report problems with railway crossings.
-
Train station maintenance
To report damage at train stations.
See Bus, train & ferry operator contact details for area-wise operators.
For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).
Media contacts
-
Blake Crayton-Brown, Media Manager
blake.crayton-brown@at.govt.nz
Monday to Friday: 9am to 5pm.
Buses and ferries, harbourmaster queries, COVID-19, governance, staff and legal matters.
-
Natalie Polley, Senior Media Specialist
Monday to Friday: 9am to 5pm.
Road safety, construction, facilities, footpaths, motorists, maintenance, walking and cycling.
Write to us
-
AT General
Auckland Transport General
Private Bag 92250,
Auckland 1142 -
AT HOP
AT HOP
Private Bag 92250,
Auckland 1142 -
Parking - Infringement query
Auckland Transport,
Parking Review,
Private Bag 92260,
Auckland 1142 -
Parking - Infringement payment
Auckland Transport,
Parking Infringement Payment,
Private Bag 92260,
Auckland 1142
Related topics
Pay or query a fine
Fines can be paid online, in person or by post. Find out how to pay or query a fine, or get help with the infringement process.
Offical information request
Find out how to submit an official request under the Local Government Official Information and Meetings Act (LGOIMA) 1987.
Harbourmaster
Contact the Harbourmaster's office for maritime safety, moorings, and harbour emergencies. Call 09 362 0397 or email harbourmaster@at.govt.nz. For general enquiries, please contact us online.
Executive team
Learn about our Executive team and Board of Directors.
Careers with Auckland Transport
For career opportunities across safety, technology, customer experience, engineering, planning and more, visit the Auckland Transport careers website.