Contact us Contact us

If there is an immediate risk to the safety of people or property call us on 09 355 3553.

Contact us online

You can now use online forms to report maintenance problems, request information, report illegal parking, or provide other feedback. 

  • When reporting a problem

    Please let us know

    • which service it is most relevant to (eg. AT HOP, parking, bus, etc.)
    • location and other details.

    The forms have been designed to ensure the correct team receives your request.  

    Get in touch online

Get help with your travel

For help in planning your journey, please visit the Journey Planner. 

For real-time travel information for a stop, station or terminal, use Live Departures. 

For queries related to your HOP card, please see AT HOP card or download AT Mobile to check your balance on the go. 

Contact us by phone

  • Public transport

    09 366 6400

    Monday to Friday: 6am to 8pm.

    Weekends and Public Holidays: 8am to 6:30pm.

  • AT HOP

    09 366 4467

    Monday to Friday: 6am to 8pm.

    Weekends and Public Holidays: 8am to 6:30pm.

Call 0800 103 080 for public transport and AT HOP queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

  • General roading and parking

    09 355 3553

    Fax: 09 355 3550

    24 hours, 7 days a week.

  • AT Park

    09 528 7275

    7am to 10pm, 7 days a week.

  • KiwiRail

    0800 808 400

    To report problems with railway crossings.

  • Train station maintenance

    09 336 8914

    To report damage at train stations.

See Bus, train & ferry operator contact details for area-wise operators.

For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).

Write to us

  • AT General

    Auckland Transport General
    Private Bag 92250,
    Auckland 1142

  • AT HOP

    AT HOP
    Private Bag 92250,
    Auckland 1142

  • Parking - Infringement query

    Auckland Transport,
    Parking Review,
    Private Bag 92260,
    Auckland 1142

  • Parking - Infringement payment

    Auckland Transport,
    Parking Infringement Payment,
    Private Bag 92260,
    Auckland 1142

Media contacts

Visit our Media Centre to read the latest media releases and find contact details for our media team.

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