Contact us Contact us

Contact us online

• You can get in touch with us to report a maintenance problem, request information, report illegal parking, submit a complaint or provide other feedback.

  Get in touch online

Learn more about what we do with your feedback.

Customer support

For help in planning your journey, please visit the Journey Planner. 

For real-time travel information for a stop, station or terminal, use Live Departures. 

For queries related to your HOP card, please see AT HOP card or download AT Mobile to check your balance on the go. 

• AT HOP and Journey Planner live chat

  Monday to Friday: 8am to 5pm.

  Start chat

• Customer service centres

  Find locations and operating hours.

  Find customer service centres

Contact us by phone

• Public transport

  09 366 6400

  Monday to Friday: 6am to 8pm.

  Weekends and Public Holidays: 8am to 6:30pm.

• AT HOP

  09 366 4467

  Monday to Friday: 6am to 8pm.

  Weekends and Public Holidays: 8am to 6:30pm.

Call 0800 103 080 for public transport and AT HOP queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

• General roading and parking

  09 355 3553

  Fax: 09 355 3550

  24 hours, 7 days a week.

• AT Park

  09 528 7275

  7am to 10pm, 7 days a week.

• KiwiRail

  0800 808 400

  To report problems with railway crossings.

• Train station maintenance

  09 336 8914

  To report damage at train stations.

See Bus, train & ferry operator contact details for area-wise operators.

For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).

Write to us

• AT General

  Auckland Transport General
  Private Bag 92250,
  Auckland 1142

• AT HOP

  AT HOP
  Private Bag 92250,
  Auckland 1142

• Parking - Infringement query

  Auckland Transport,
  Parking Review,
  Private Bag 92260,
  Auckland 1142

• Parking - Infringement payment

  Auckland Transport,
  Parking Infringement Payment,
  Private Bag 92260,
  Auckland 1142