Contact us online
You can now use online forms to report a problem, request information, report illegal parking, or provide other feedback.
Submit a form
Online forms have been designed to ensure that the correct team receives your request.Contact us online
Pay or query a fine
Pay or query fines and infringements online
Get information to help you with the fines and infringement process and payments timeline.Fines and Infringements
Get help with your travel
For queries related to your HOP card, please see the AT HOP card section of the website or download the AT Mobile app to check your balance on the go.
AT HOP and Journey Planner live chat
Monday to Friday: 8am to 5pmStart chat
Customer service centres
Find locations and operating hours for all our customer service centres.Find a centre
Contact us by phone
For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).
Monday to Friday: 6am to 8pm. Weekends and Public Holidays: 8am to 6:30pm.
Monday to Friday 6am to 8pm. Weekends and public holidays: 8am to 6:30pm
Public Transport and AT HOP for Auckland calling areas
Call for queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.
General roading and parking
Fax: 09 355 3550 24 hours, 7 days a week.
7am to 10pm, 7 days a week.
To report problems with railway crossings.
Train station maintenance
To report damage at train stations.
Email or call if urgent to speak to a duty officer available 24 hours.
See Bus, train & ferry operator contact details for area-wise operators.
Write to us
Auckland Transport General Private Bag 92250, Auckland 1142
AT HOP Private Bag 92250, Auckland 1142
Parking - Infringement query
Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142
Parking - Infringement payment
Auckland Transport, Parking Infringement Payment, Private Bag 92260, Auckland 1142
Submit an official information or LGOIMA request