If there is an immediate risk to the safety of people or property call us on 09 355 3553.
Contact us online
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Public transport
Enquiries for buses, trains or ferries
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Maintenance request
Report something that needs fixing
Report an issue -
General enquiry
Any other non-urgent enquiries or feedback
General enquiry
AT HOP and Journey Planner live chat
Start chat Monday to Friday: 8am to 5pm.
Call centres
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Public transport
Monday to Friday: 6am to 8pm.
Weekends and Public Holidays: 8am to 6:30pm.
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AT HOP
Monday to Friday: 6am to 8pm.
Weekends and Public Holidays: 8am to 6:30pm.
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General roading and parking
24 hours, 7 days a week.
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AT Park
7am to 10pm, 7 days a week.
You can use 0800 103 080 for public transport and AT HOP queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.
Other matters:
Speech, hearing and vision assistance
For speech, hearing and vision assistance, contact the NZ Relay service.
If you have an idea or feedback to improve our website or apps accessibility please let us know so we can investigate a solution, send us feedback using this form.
Social media
We are listening 8am to 7pm Monday to Friday, excluding public holidays.
If there is an immediate risk to the safety of people or property call us on 09 355 3553.
Pay or query infringement
For information about how to pay, query or transfer an infringement, go to pay or query a parking infringement.
Official information requests - LGOIMA
We will work with you on applying for information under the Local Government Official Information and Meetings Act (LGOIMA).
Find out more about official information requests.
Careers
Careers with Auckland Transport
Develop your career with us, we have amazing career opportunities across safety, technology, customer experience, engineering, planning and more - visit the Auckland Transport careers website.
Holidays Act
Auckland Transport has undertaken to identify errors made in relation to the Holidays Act - Learn more about this and the Holidays Act payments for former employees.
Public transport queries
Lost property on bus, train or ferry
- If you have found something: Please do not touch the item and notify a staff member on board as soon as possible.
- If you have lost something: Learn how to find your lost property.
Reporting problems with railway crossings
For problems with railway crossings, for example, barrier arms, bells or lights at crossings not working correctly, call KiwiRail on 0800 808 400.
Damage at train station
For any damage at train stations, contact our train station maintenance team directly on 09 336 8194.
Bus charter services
For charter quotes and bookings, you will need to contact a bus operator directly - find transport operator contact details.
Harbourmaster
Contact Harbourmaster for Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions.
Find more information about the Harbourmaster's office or read more about rules and operations for vessels on the water.
Call 09 362 0397 or email harbourmaster@at.govt.nz
Postal address
Auckland Transport General, Private Bag 92250, Auckland 1142
AT HOP, Private Bag 92250, Auckland 1142.
Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142
Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142
Fax 09 355 3550
Compliments and complaints
We appreciate receiving feedback, we use it to make changes to the way we do things so you have a better experience with AT.
You can provide feedback using any of the the contact channels above.
Learn about our feedback processes and what we do with your feedback.
Media contact
Enquiries by media only, contact Mark Hannan, Media Relations Manager.
For all other enquiries, call us on 09 355 3553.
Executive team
Chief Executive
Shane Ellison heads the Executive team, you can email Shane.
Learn more about our Executive team and Board of Directors.