Contact us Contact us

Public transport call 09 366 6400 (or use 0800 103 080 if within Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe)

Monday to Friday: 6am to 8pm.
Saturday: 8am to 6:30pm.
Sunday: 8am to 6:30pm.
Public holidays/Christmas Day: 8am to 6:30pm.

AT HOP call 09 366 4467

Monday to Friday: 6am to 8pm.
Saturday: 8am to 6:30pm.
Sunday: 8am to 6:30pm.
Public holidays/Christmas Day: 8am to 6:30pm.
Find list of AT HOP retailers.

AT Park call 09 528 7275.

7am to 10pm, 7 days a week.

All other parking, roading, street lights, general enquiries, and urgent issues, call 09 355 3553

24 hours, 7 days a week.

Customer service centres

Find location and operating hours of customer service centres.

Public transport queries

Lost property on public transport

If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.

Find transport operators' contact details

If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.

Reporting problems with railway crossings

For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.

No timetable at your stop

If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form

Damage or graffiti at your stop

If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.

For any damage at train stations, please contact our train station maintenance team directly on 09 336 8194.

Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly.

Get contact details for public transport bus operators

Official information requests - LGOIMA

We will work with you on applying for information under the Local Government Official Information and Meetings Act (LGOIMA).

Find out more about official information requests or make your request by emailing officialinformation@at.govt.nz

Harbourmaster

Contact Harbourmaster for Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions.

Find more information about the Harbourmaster's office or read more about rules and operations for vessels on the water.

Call 09 362 0397 or email harbourmaster@at.govt.nz

Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142

Fax 09 355 3550

Media contact

Mark Hannan, Media Relations Manager (enquiries by media only).

For all other enquiries, please call us on 09 355 3553.

Chief Executive Officer

Shane Ellison heads the executive team, you can email him here.

Public transport

General parking queries (including enforcement and illegally parked vehicles)

AT HOP

AT Park (online and mobile app)

For those with speech, hearing and vision disabilities

All other general roading and street light queries

Social media

Call centre hours