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Auckland Transport

Contact us

Fill in feedback form or use the report a problem form for fixing things like streetlights, footpaths or potholes.

Public transport call (09) 366 6400

AT HOP call (09) 366 4467

Parking and all other enquiries call (09) 355 3553 or use 0800 10 30 80 outside of the Auckland free calling area

Call centre hours

For general enquiries or urgent requests call centre hours are 24 hours, 7 days a week.

AT HOP call centre hours:

  • Monday to Friday: 6am-9pm
  • Saturday: 7am-8pm
  • Sunday: 8am-6.30pm
  • Public holidays/Christmas Day: 8am-6.30pm

Find list of AT HOP retailers.

Public Transport call centre hours:

  • Monday to Friday: 6am-9pm
  • Saturday: 7am-8pm
  • Sunday: 8am-6.30pm
  • Public holidays/Christmas Day: 8am-6.30pm

Customer service centres

Find location and operating hours of customer service centres.

Public transport queries

Lost property on public transport

If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.

If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.

Reporting problems with railway crossings

For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.

No timetable at your stop

If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form

Damage or graffiti at your stop

If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.

For any damage at train stations, please contact our train station maintenance team directly on (09) 336 8194.

Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly.

Harbourmaster

Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions:

Harbourmaster call (09) 362 0397 

Find more information about Harbourmaster.

Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142

Fax (09) 355 3550

You might also be looking for:

Pay or query a parking infringement

Forms, permits and applications


Media contact

Mark Hannan, Media Relations Manager (inquiries by media only)

For all other enquiries, please call us on (09) 355 3553.