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Auckland Transport

Contact us Contact us

If there is an immediate risk to the safety of people or property call us on 09 355 3553.

Contact us online

Request or general feedback for non-urgent enquiries.

Report a maintenance problem to fix things like streetlights, footpaths and potholes.

Call us

Public transport, call 09 366 6400
You can use 0800 103 080 if you are within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

AT HOP, call 09 366 4467

General roading and parking queries, call 09 355 3553
Including enforcement and illegally parked vehicles, all other parking, roading, street lights, footpaths, general enquiries, and urgent issues.

AT Park, call 09 528 7275


Call centre hours

Public transport 09 366 6400 and AT HOP 09 366 4467 call centre hours

General roading and parking queries 09 355 3553 call centre hours

  • 24 hours, 7 days a week.

AT Park 09 366 4467 call centre hours

  • 7am to 10pm, 7 days a week.

Speech, hearing and vision assistance

For speech, hearing and vision assistance, contact the NZ Relay service.

If you have an idea or feedback to improve our website or apps accessibility please let us know so we can investigate a solution, send us feedback using this form.

Social media

We are listening 8am to 7pm Monday to Friday, excluding public holidays.

If there is an immediate risk to the safety of people or property call us on 09 355 3553.

Facebook  Auckland Transport Facebook 

Twitter  Auckland Transport Twitter

Twitter  AT Travel Alerts

Instagram  Auckland Transport Instagram

LinkedIn  Auckland Transport LinkedIn

YouTube  Auckland Transport YouTube

Customer service centres

Find location and operating hours of customer service centres.

Public transport queries

Lost property on bus, train or ferry

  • If you have found something: Please do not touch the item and notify a staff member on board as soon as possible.
  • If you have lost something: Learn how to find your lost property.

Reporting problems with railway crossings

For problems with railway crossings, for example, barrier arms, bells or lights at crossings not working correctly, call KiwiRail on 0800 808 400.

Damage at train station

For any damage at train stations, contact our train station maintenance team directly on 09 336 8194.

Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly - find transport operator contact details.

Official information requests - LGOIMA

We will work with you on applying for information under the Local Government Official Information and Meetings Act (LGOIMA).

Find out more about official information requests.

Make your request by emailing


Contact Harbourmaster for Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions.

Find more information about the Harbourmaster's office or read more about rules and operations for vessels on the water.

Call 09 362 0397 or email

Pay or query infringement

For information about how to pay, query or transfer an infringement, go to pay or query a parking infringement.

Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142

Fax 09 355 3550

Media contact

Enquiries by media only, contact Mark Hannan, Media Relations Manager.

For all other enquiries, call us on 09 355 3553.

Executive team

Chief Executive
Shane Ellison heads the Executive team, you can email Shane.

Learn more about our Executive team and Board of Directors.