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Contact us

Urgent requests phone (09) 355 3553 - 24 hours, 7 days a week

Fill in feedback form or Report a Problem for fixing things like streetlights, footpaths or potholes.

AT HOP enquiries (09) 366 4467

See common questions about AT HOP.

Hours

  • Monday to Friday: 6am-9pm
  • Saturday: 7am-8pm
  • Sunday: 8am-6.30pm
  • Public holidays/Christmas Day: 8am-6.30pm

Public transport enquiries (09) 366 6400

Phone

Hours

  • Monday to Friday: 6am-9pm
  • Saturday: 7am-8pm
  • Sunday: 8am-6.30pm
  • Public holidays/Christmas Day: 8am-6.30pm

Reporting problems with railway crossings

For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.


Lost property

If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.

If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.


Bus stop, train station or ferry terminal graffiti and vandalism

No timetable at your stop

If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form

Damage or graffiti at your stop

If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.

For any damage at train stations, please contact our train station maintenance team directly on (09) 336 8194.


Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly.


Public transport AT Customer Service Centres

For public transport and AT HOP enquiries

Britomart

Ground floor Britomart Transport Centre, 8-10 Queen St, Auckland CBD

Hours:

  • Monday to Saturday: 7:30am - 8:00pm
  • Sunday and public holidays: 8:30am - 5:00pm
  • Closed Good Friday and Christmas Day

Albany

Northern Busway, 125 McClymonts Rd, Albany

Hours:

  • Monday to Friday: 6:30am - 7pm
  • Closed for lunch: 1:30pm – 2pm
  • Closed Saturday and Sunday

AUT City Campus

WA building, Hikuwai Plaza, Wellesley St East

Hours:

  • Monday to Friday: 8:30am - 5pm
  • Closed Saturday and Sunday

Botany

Town Centre Drive, Corner of Te Irirangi Drive and Ti Rakau Drive (opposite bus stops)

Hours:

  • Monday to Friday: 7am - 6pm
  • Saturday: 8am - 4:30pm
  • Closed Sunday

Constellation Park and Ride

Northern Busway, 62 Parkway Drive, Mairangi Bay

Hours:

  • Monday to Friday: 7:30am - 6pm
  • Closed for lunch: 1pm - 1:30pm
  • Closed Saturday and Sunday

Manukau

Ground Floor, Kotuku House, Osterley Way, Manukau

Hours:

  • Monday, Tuesday, Thursday, Friday: 8:30am - 5pm
  • Wednesday: 8:30 - 4:00pm
  • Closed for lunch: 1:30pm - 2pm
  • Closed Saturday and Sunday

New Lynn Interchange

2 Clark St, New Lynn

Hours:

  • Monday to Friday: 7am - 6pm
  • Saturday and public holidays: 8:00am - 4:30pm
  • Closed Sunday

Newmarket Train Station

48 Remuera Rd (opposite Nuffield St)

Hours:

  • Monday - Friday: 7am - 6pm
  • Saturday: 8am - 4:30pm
  • Closed Sunday

Papakura Train Station

Platform 3, Railway Street West, Papakura

Hours:

  • Monday - Friday: 7:30am - 6.00pm
  • Closed Saturday and Sunday

Smales Farm

Northern Busway, Smales Farm, 150 Shakespeare Road, Takapuna

Hours:

  • Monday to Friday: 7:00am - 6pm
  • Saturday and public holidays: 8.00am - 4:30pm
  • Closed Sunday

Parking enquiries (09) 355 3553

Pay or query a parking infringement

AT Customer Service Centres


For general, road, transport and parking enquiries visit AT Customer Service Centres listed below or view on a map.

Auckland CBD

Civic Building, 1 Greys Ave, Auckland CBD

Hours: Monday to Friday 7:30am – 5pm

West (AT Head Office)

6 Henderson Valley Road, Henderson

Hours: Monday to Friday 8am – 5pm

South Auckland

Kotuku House, Osterly Way, Manukau

Hours: Monday, Tuesday, Thursday, Friday 8.30am - 5pm and Wednesday 8.30 - 4pm.

North Shore

1 The Strand, Takapuna

Hours: Monday to Friday 8am – 5pm

Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking, Auckland Transport Parking Review, Private Bag 92260, Auckland 1142

Fax (09) 355 3550


For all other enquiries, please call us on (09) 355 3553.