Find out how you can travel by bus if you have access challenges or limited mobility.
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All bus services welcome passengers accompanied by service dogs or disability assist dogs.
Around 91% of Auckland buses have super low floors and the ability to kneel to meet the curb or have wheelchair ramps fitted to allow easy access for wheelchair users. New buses are being introduced regularly to increase the number of wheelchair access buses in service.
To ensure that there will be a wheelchair access bus on your bus route at the time you wish to travel, we recommend you contact the operator the day before you travel.
Bus access dimensions for wheelchairs
Wheelchairs, some mobility scooters and larger style pushchairs can be carried on a bus subject to some restrictions. These are for guidance only.
Wheelchair restrictions on AT buses
- Maximum length: 1200mm
- Maximum width: 700mm
- Maximum weight: 300kg (combined weight of wheelchair and user)
Please note that for space reasons, buses are unable to carry large mobility scooters and the measurements above should be used for guidance only. For information about carrying pushchairs and prams see Luggage on public transport.
The mobility devices described above are deemed to be for disabled passengers and exclude personal motorised mobility devices, such as Segways, which may not be carried on passenger services.
A row of seats towards the front of most buses is identified as especially available for the elderly or those with access challenges. Please help us make these passengers' journey easier by allowing them to sit in these seats.
Kneeling bus services
A number of operators run "kneel on request" bus services. To get a bus to kneel, simply ask the bus driver.
Wheelchair-accessible bus services
Services such as the 321 Hospitals bus, 380 Airporter, 007, Northern Express and all LINK Services are operated by Wheelchair Accessible Buses which are specially designed to accommodate wheelchairs. Please check with your service operator to confirm your wheelchair meets size and weight requirements.
On-request audio and braille
Improvements to our bus services are always being made, with recent examples including on-request audio announcements (by pushing the yellow button) and Braille signage at bus stops with Real Time signs. New signage is also being installed with larger icons and fonts for those with visual impairments.
If you have a transport accessibility issue, please call the AT Public Transport contact centre on 09 366 6400.