Accessible concession Accessible concession
An accessible concession is available on AT HOP or as a cash fare on public transport in Tāmaki Makaurau / Auckland.
Who can get an accessible concession
If you are a current Total Mobility or Blind Low Vision NZ cardholder, you are eligible for an accessible concession. With this concession, you'll get at least 40% off adult fares on scheduled Auckland Transport (AT) buses, trains and ferries. The concession does not apply to Waiheke and Rakino ferries.
When travelling on public transport, you must carry your Total Mobility card, Total Mobility AT HOP card or Blind Low Vision NZ card with you. We may ask you to show your ID to prove your eligibility.
You cannot use an accessible concession when paying with a contactless method.
For more details, visit bus and train fares and ferry fares.
Accessible concession without a HOP card
When buying a ticket without a HOP card, you must carry your current Total Mobility card or Blind Low Vision NZ card with you. This is to prove your eligibility for a discounted fare.
Total Mobility AT HOP card
You can load your accessible concession on your AT HOP card when you apply for the Total Mobility scheme.The card will be loaded with your accessible concession when you receive it.
For information on eligibility requirements and how to apply, go to Total Mobility scheme.
What you need to know
If you do not have a Total Mobility AT HOP card, you must register your AT HOP card before we can apply an accessible concession.
You may only hold only one AT HOP card with an accessible concession on it.
If eligible, you may hold a Gold AT HOP card with:
- a SuperGold concession
- an AT HOP card with an accessible concession.
To find out more about multiple concessions, visit the SuperGold concession webpage.
Your AT HOP accessible concession will expire on the same date as your Total Mobility card or Blind Low Vision NZ card.
If your AT HOP card is registered as a linked account, you will not be able to apply for a concession online. You must apply in person. Only primary account holders can apply online.
Renew your accessible concession
To apply for or renew your concession in person, visit an AT customer service centre. You will need your AT HOP card plus your current Total Mobility card or Blind Low Vision NZ card to load your concession.
To apply online:
- Log in to your MyAT account.
- Select the card you want to apply the accessible concession to.
- Select the 'Available products' tab.
- Select 'Apply for a concession'.
- Select your concession type from the list. If you have a Blind Low Vision NZ card, select, ‘Accessibility – RNZFB’. If you have a Total Mobility card, select, ‘Accessibility – Total Mobility’.
- Enter your Total Mobility card or Blind Low Vision NZ card ID and expiry date. If you're using a Blind Low Vision NZ card, the expiry date is the last day of the month listed on your card. For example, April 2025 becomes 30 April 2025.
- Submit your application.