How to get a Total Mobility AT HOP card How to get a Total Mobility AT HOP card

Steps to get a Total Mobility AT HOP Card

Step 1 - Contact us

Ring the AT call centre on 09 366 6400 and ask the contract details of an appropriate disability agency that support the scheme.

Step 2 - Contact an assessment agency

You will need to be assessed by one of the Agencies AT partners with. Which one you choose is up to you.

Agency Name Does it cover all of Auckland? Onsite cost of assessment Cost of a home visit and assessment Phone number Email address Website Address
Age Concern   Yes $60 $70 0800 65 2 105 57 Rosebank Road, Avondale, Auckland 1026
Age Concern Rodney No TBD TBD 09 426 0916   Rodney
Auckland District Kidney Society Yes $100 for non-member of the society $100 for non-member of the society 0800 235 711 5 Swaffield Road, Papatoetoe, Auckland 2025
CCS Disability Action Auckland Inc  Yes $35 N/A 09 625 9378 or 0800 227 2255 14 Erson Avenue, Royal Oak
Communicare CMA Auckland Inc  Yes $75 $75 09 631 5968   14 Erson Avenue, Royal Oak
Creative Abilities Yes Between $0 and $100 depending on location and membership.   09 444 0608 14 Silverfield Estate, Wairau Valley, Auckland 0627
Dementia Auckland (formerly Alzheimer’s Auckland)   Yes $40 $40 09 622 4230 300 Richmond Road, Grey Lynn, Auckland 1021
Disabled Citizens’ Society Incorporated  Yes $40 $40 plus travel costs 09 638 8153 or 027 232 6424 421 Dominion Road, Mount Eden, Balmoral 1024
Epilepsy New Zealand Yes Between $0 and $95 depending on location and membership.   027 446 6510  
Geneva Healthcare  Yes $50 $150 0508 353 828 13 Coyle Street, Sandringham
Hohepa Auckland  Yes $40 $50 09 555 5050 50 Atkinson Road, Titirangi, Auckland 0604
MNDS Yes $70 $70 09 624 2148 14 Erson Avenue, Royal Oak
Multiple Sclerosis  Yes $70 $150 09 845 5921 5 The Strand, Takapuna, Auckland 0622
Northshore CMA  Yes $70 $70 09 489 8954 Level 1 Mary Thomas Centre, 3 Gibbons Road Takapuna
Spectrum Care  Yes $75 $170 027 451 0402 205 Great South Road, Greenlane, Auckland 1051
Spinal Support   Yes $50 $50 09 270 3526 Auckland Spinal Unit, 30 Bairds Road, Otara
Stroke Foundation of New Zealand  Yes $20 for members and $70 for non-members.   09 475 0070 Unit 2A/317 Sunset Road, Sunnynook, Auckland 0632
Headway Yes $30 for members and $70 for non-members. $100 - $150 depending on location. 09 520 4807 Headway House, 207 Manukau Road, Epsom, Auckland 1023

From 1 May 2022, Total Mobility clients will not be charged for new and replacement AT TM HOP cards. Please note that the assessment fee each Agency charges still applies.

Unsuccessful applicants

If your application has been unsuccessful you can appeal to AT and a three person arbitration panel will review your application.

Total Mobility card renewal

There is no longer a two year renewal process for the Total Mobility Scheme in the Auckland region. Once you have been assessed you are eligible to use the Total Mobility Scheme for as long as you need to.

You are no longer required to contact an assessor agency to be reassessed every two years. Your Total Mobility card is yours and will remain active unless your mobility circumstance changes.

If your Total Mobility card has an expiry date, it does not need replacing. New Total Mobility AT HOP cards are no longer issued with an expiry date.

Replacement Total Mobility AT HOP card

Find out what to do if your Total Mobility AT HOP card is lost or stolen.

Transferring between regions

If you have moved to Auckland and have been part of the Total Mobility scheme in another region, you can have your details transferred to be part of the Auckland Transport Total Mobility scheme.

If you move out of the Auckland Council area to another region, you can request to transfer your details to the regional council you are moving to. Please note, you will no longer be eligible for the Auckland Transport Total Mobility scheme.

To transfer your details, please contact the AT call centre (09 366 6400) or you can email our Total Mobility team.

If you are just visiting Auckland or a different region you can find out more information on our Guidelines for Total Mobility travel.

Privacy statement

Your privacy is important to us, the information provided to AT through the application process will be collected, stored and used in accordance with our Customer Privacy Policy.