How to get a Total Mobility AT HOP card How to get a Total Mobility AT HOP card
Due to increased demand, timeframes for Total Mobility assessments may be longer than normal.
View page in te reo Māori
View the steps to apply for a Total Mobility AT HOP card in te reo Māori.
Apply for a Total Mobility AT HOP Card
Step 1: Contact us
Ring the AT call centre on 09 366 6400 and ask for the contact details of an appropriate disability agency that supports the scheme.
Step 2: Contact an assessment agency
You will need to be assessed by one of our partner agencies. Which one you choose is up to you. You may not need to have a specific medical condition to contact an agency.
| Agency name | Does it cover all of Auckland? | Onsite cost of assessment | Cost of a home visit and assessment | Phone number | Email address | Website | Address |
| Age Concern Rodney | No | To be decided | To be decided | 09 426 0916 | info@ageconcernrodney.org.nz | Rodney | |
| Auckland District Kidney Society | Yes | $100 for non-member of the society | $100 for non-member of the society | 0800 235 711 | gina@kidneysociety.org.nz | www.kidneysociety.co.nz | 5 Swaffield Road, Papatoetoe, Auckland 2025 |
| CCS Disability | Yes | $50 | Not applicable | 09 625 9378 | RO.Reception@ccsdisabilityaction.org.nz | http://www.ccsdisabilityaction.org.nz | |
| Communicare CMA Auckland Inc | Yes | $75 | $75 | 09 631 5968 | office@communicare.org.nz | 14 Erson Avenue, Royal Oak | |
| Creative Abilities | Yes | Between $0 and $100 depending on location and membership. | 09 444 0608 | jey@creativeabilities.co.nz | www.creativeabilities.co.nz | 14 Silverfield Estate, Wairau Valley, Auckland 0627 | |
| Dementia Auckland | Yes | $60 | Not applicable | 09 622 4230 | auckland@dementia.nz | www.dementiaauckland.org.nz | 300 Richmond Road, Grey Lynn, Auckland 1021 |
| Disabled Citizens’ Society Incorporated | Yes | $40 | $40 plus travel costs | 09 638 8153 or 027 232 6424 | john@dcsinc.org.nz | www.dcsinc.org.nz | 421 Dominion Road, Mount Eden, Balmoral 1024 |
| Epilepsy New Zealand | Yes | Free for Epilepsy New Zealand clients (people living with epilepsy). $150 for non-clients. |
027 446 6510 | Auckland@epilepsy.org.nz | www.epilepsy.org.nz | ||
| Geneva Healthcare | Yes | $50 | $150 | 0508 353 828 | supportservices@genevahealth.com | www.genevahealth.com | 13 Coyle Street, Sandringham |
| Headway | Yes | $30 for members and $70 for non-members. | Not applicable | 09 520 4807 | information@headway.org.nz | www.headway.org.nz | Manurewa, Birkenhead, New Lynn, Greenlane, Auckland city centre |
| Hohepa Auckland | Yes | $40 | $50 | 09 555 5050 | cecilia.makasini@hohepaauckland.com | www.hohepaauckland.com | 50 Atkinson Road, Titirangi, Auckland 0604 |
| Motor Neurone Disease NZ | Yes | Free for MND NZ clients, $100 for non-clients | Not applicable | 09 624 2148 | support@mnd.org.nz | https://mnd.org.nz/ | 14 Erson Avenue, Royal Oak |
| Multiple Sclerosis | Yes | Free for MS Auckland members, $70 for non-members | Not applicable | 09 845 5921 | info@msakl.org.nz | www.msakl.org.nz | 5 The Strand, Takapuna, Auckland 0622 |
| Northshore CMA | Yes | $70 | $100 | 09 489 8954 | info@cmans.org.nz | www.cmans.org.nz | Level 1 Mary Thomas Centre, 3 Gibbons Road Takapuna |
| Spectrum Care | Yes | $75 | $170 | 09 634 9765 | Total.Mobility@spectrumcare.org.nz | www.spectrumcare.org.nz | 205 Great South Road, Greenlane, Auckland 1051 |
| Spinal Support | Yes | $50 | $50 | 09 270 3526 | info@spinalsupport.nz | www.spinalsupport.nz | Auckland Spinal Unit, 30 Bairds Road, Otara |
Total Mobility clients will not be charged for new or replacement AT Total Mobility HOP cards. Please note: The assessment fee that each agency charges will still apply.
Unsuccessful applicants
If your application is unsuccessful, you can appeal to AT and a 3-person arbitration panel will review your application.
Total Mobility card renewal
There is no longer a 2-year renewal process for the Total Mobility scheme in the Auckland region. Once you have been assessed, you can use the Total Mobility scheme for as long as you need to.
You are no longer required to contact an assessor agency to be reassessed every 2 years. Your Total Mobility card is yours and will remain active unless your mobility circumstances change.
If your Total Mobility card has an expiry date, it does not need replacing. New Total Mobility AT HOP cards are no longer have an expiry date.
Replacement Total Mobility AT HOP card
What to do if your Total Mobility AT HOP card is lost or stolen
Transferring between regions
If you have moved to Auckland and were enrolled in the Total Mobility scheme in another region, you can have your details transferred to the Auckland Transport Total Mobility scheme.
If you move away from the Auckland Council area to another region, we can transfer your details to the regional council you are moving to. Please note: You will no longer be eligible for the Auckland Transport Total Mobility scheme at that time.
To transfer your details, please contact the AT call centre on 09 366 6400 or email our Total Mobility team.
For general information about the scheme, visit Guidelines for Total Mobility travel.
Privacy statement
Your privacy is important to us. Information provided to AT through the application process will be collected, stored and used in accordance with our Customer Privacy Policy.