How to get a Total Mobility AT HOP card How to get a Total Mobility AT HOP card
Steps to get a Total Mobility AT HOP Card
Step 1 - Contact us
Ring the AT call centre on 09 366 6400 and ask the contract details of an appropriate disability agency that support the scheme.
Step 2 - Contact an assessment agency
You will need to be assessed by one of the Agencies AT partners with. Which one you choose is up to you.
| Agency Name | Does it cover all of Auckland? | Onsite cost of assessment | Cost of a home visit and assessment | Phone number | Email address | Website | Address |
| Age Concern | Yes | $60 | $70 | 0800 65 2 105 | ageconcern@ageconak.org.nz | www.ageconcernauckland.org.nz | 57 Rosebank Road, Avondale, Auckland 1026 |
| Age Concern Rodney | No | TBD | TBD | 09 426 0916 | info@ageconcernrodney.org.nz | Rodney | |
| Auckland District Kidney Society | Yes | $100 for non-member of the society | $100 for non-member of the society | 0800 235 711 | gina@kidneysociety.org.nz | www.kidneysociety.co.nz | 5 Swaffield Road, Papatoetoe, Auckland 2025 |
| CCS Disability Action Auckland Inc | Yes | $35 | N/A | 09 625 9378 or 0800 227 2255 | Auckland@ccsDisabilityAction.org.nz | www.ccsdisabilityaction.org.nz | 14 Erson Avenue, Royal Oak |
| Communicare CMA Auckland Inc | Yes | $75 | $75 | 09 631 5968 | office@communicare.org.nz | 14 Erson Avenue, Royal Oak | |
| Creative Abilities | Yes | Between $0 and $100 depending on location and membership. | 09 444 0608 | jey@creativeabilities.co.nz | www.creativeabilities.co.nz | 14 Silverfield Estate, Wairau Valley, Auckland 0627 | |
| Dementia Auckland (formerly Alzheimer’s Auckland) | Yes | $40 | $40 | 09 622 4230 | info@dementiaauckland.org.nz | www.dementiaauckland.org.nz | 300 Richmond Road, Grey Lynn, Auckland 1021 |
| Disabled Citizens’ Society Incorporated | Yes | $40 | $40 plus travel costs | 09 638 8153 or 027 232 6424 | byron@dcsinc.org.nz | www.dcsinc.org.nz | 421 Dominion Road, Mount Eden, Balmoral 1024 |
| Epilepsy New Zealand | Yes | Between $0 and $95 depending on location and membership. | 027 446 6510 | Auckland@epilepsy.org.nz | www.epilepsy.org.nz | ||
| Geneva Healthcare | Yes | $50 | $150 | 0508 353 828 | supportservices@genevahealth.com | www.genevahealth.com | 13 Coyle Street, Sandringham |
| Hohepa Auckland | Yes | $40 | $50 | 09 555 5050 | Chris.glover@hohepaauckland.com | www.hohepaauckland.com | 50 Atkinson Road, Titirangi, Auckland 0604 |
| MNDS | Yes | $70 | $70 | 09 624 2148 | jo.kelly@mnd.org.nz | https://mnd.org.nz/ | 14 Erson Avenue, Royal Oak |
| Multiple Sclerosis | Yes | $70 | $150 | 09 845 5921 | info@msakl.org.nz | www.msakl.org.nz | 5 The Strand, Takapuna, Auckland 0622 |
| Northshore CMA | Yes | $70 | $70 | 09 489 8954 | info@cmans.org.nz | www.cmans.org.nz | Level 1 Mary Thomas Centre, 3 Gibbons Road Takapuna |
| Spectrum Care | Yes | $75 | $170 | 027 451 0402 | Total.Mobility@spectrumcare.org.nz | www.spectrumcare.org.nz | 205 Great South Road, Greenlane, Auckland 1051 |
| Spinal Support | Yes | $50 | $50 | 09 270 3526 | info@spinalsupport.nz | www.spinalsupport.nz | Auckland Spinal Unit, 30 Bairds Road, Otara |
| Stroke Foundation of New Zealand | Yes | $20 for members and $70 for non-members. | 09 475 0070 | northern@stroke.org.nz | www.stroke.org.nz | Unit 2A/317 Sunset Road, Sunnynook, Auckland 0632 | |
| Headway | Yes | $30 for members and $70 for non-members. | $100 - $150 depending on location. | 09 520 4807 | information@headway.org.nz | www.brain-injury.nz | Headway House, 207 Manukau Road, Epsom, Auckland 1023 |
From 1 May 2022, Total Mobility clients will not be charged for new and replacement AT TM HOP cards. Please note that the assessment fee each Agency charges still applies.
Unsuccessful applicants
If your application has been unsuccessful you can appeal to AT and a three person arbitration panel will review your application.
Total Mobility card renewal
There is no longer a two year renewal process for the Total Mobility Scheme in the Auckland region. Once you have been assessed you are eligible to use the Total Mobility Scheme for as long as you need to.
You are no longer required to contact an assessor agency to be reassessed every two years. Your Total Mobility card is yours and will remain active unless your mobility circumstance changes.
If your Total Mobility card has an expiry date, it does not need replacing. New Total Mobility AT HOP cards are no longer issued with an expiry date.
Replacement Total Mobility AT HOP card
Find out what to do if your Total Mobility AT HOP card is lost or stolen.
Transferring between regions
If you have moved to Auckland and have been part of the Total Mobility scheme in another region, you can have your details transferred to be part of the Auckland Transport Total Mobility scheme.
If you move out of the Auckland Council area to another region, you can request to transfer your details to the regional council you are moving to. Please note, you will no longer be eligible for the Auckland Transport Total Mobility scheme.
To transfer your details, please contact the AT call centre (09 366 6400) or you can email our Total Mobility team.
If you are just visiting Auckland or a different region you can find out more information on our Guidelines for Total Mobility travel.
Privacy statement
Your privacy is important to us, the information provided to AT through the application process will be collected, stored and used in accordance with our Customer Privacy Policy.