Luggage on public transport Luggage on public transport

A guide to travelling on buses, trains and ferries with prams, luggage and other items.

Prams and luggage on buses

Prams can usually fit on buses.

Luggage and other items can be taken on board but space is often limited. Check with your service operator before you travel.

Bus operator contact details

For safety reasons, you may need to fold down pushchairs before boarding so they can be safely stowed. Buses cannot carry some larger style pushchairs for lack of space. For more information, go to Bus accessibility information. Measurements should be used for guidance only.

Prams and luggage on trains

You can take prams on trains. Put the brake on prams when waiting on platforms and onboard the train. Use the mobility ramps when boarding. They are on the middle carriage of the 3-car trains, or the second and fifth carriages of the 6-car trains.

At some stations, there are platform markings to help you board the central carriages with automatic ramps.

The train stations with platform markings are:

Avondale
Fruitvale Road
New Lynn
Sylvia Park
Takaanini
Te Mahia
Orakei
Glen Innes
Otahuhu
Te Papapa
Onehunga
Manukau
Puhinui
Ellerslie
Greenlane
Papakura (platforms 1, 2 and 4)
Swanson.

You can take luggage and other items onboard. Space is often limited so check with the train operator, Transdev, before you travel. Transdev can be contacted by phone or by email.

Bus, train and ferry operator contact details

Rail bus services

We endeavour to make rail buses accessible to all passengers. Unfortunately, at times some services may not be accessible to pushchairs or other large items of luggage.

For more information, go to Bus replacements.

Prams and luggage on ferries

Prams can usually be taken on ferries.

You can take luggage and other items onboard. Space is often limited so check with your ferry operators before you travel.

Bus, train and ferry operator contact details

Public transport accessibility information

Auckland Transport is always striving to make our services better for people with access challenges and mobility issues. Read more about accessible travel.

Storage facilities

Together with our partner ELocker, Auckland Transport installed electronic lockers. You can safely and securely store bags and luggage for hours, days or weeks.

Storage facilities at Downtown Ferry Terminal

Downtown Ferry Terminal

Medium lockers: 20 available (27cm [w] x 81.5cm [h] x 50cm [d])
Large lockers: 20 available (39.5cm [w] x 81.5cm [h] x 72cm [d])

Matiatia Wharf

Small lockers: 20 available (19.5cm [w] x 30.9cm [h] x 50cm [d])
Medium lockers: 20 available (27cm [w] x 81.5cm [h] x 50cm [d])

Manukau Bus Station

Medium lockers: 20 available (27cm [w] x 81.5cm [h] x 50cm [d])
Large lockers: 20 available (39.5cm [w] x 81.5cm [h] x 72cm [d])

Measurements are approximate.

More information

You can hire lockers for at least one hour and at most 7 days.

You can pay by credit or debit card.

Languages available:

English
Mandarin
Cantonese
Hindi
Korean
Japanese
Malaysian
Tamil
Dutch
German.

Download the ELocker User guide and Support Manual (PDF 2.45MB).

Customer enquiries and contact

Ring the ELocker helpline on 09 930 6778 or email support@elocker.co.nz.