Lost property Lost property
Auckland Transport does not hold lost property but the providers of public transport services do where possible.
If you have lost something on a bus, ferry or train please supply as many details as possible of the service you were using when you lost the item.
If you find lost property on a service, please do not touch the item and notify a staff member on board as soon as possible.
Lost property on buses
If you have left something on the bus, it is likely to be sent to the bus operators' depot.
For assistance, we kindly recommend having your trip details ready when contacting the bus depot, as this will help staff locate your lost property more efficiently.
Helpful trip details include the:
- date
- time
- route number
- direction.
For example: I lost my wallet on bus number 123 today. The bus departed from Henderson Train Station at 10am, going towards New Lynn Station.
If you're unsure which route you travelled on, you can use our Journey Planner by entering the time, and the departure and arrival locations. This will help you identify your bus route more easily.
If you have left something on one the services listed below, contact the operators' depots:
NX1
Ritchies North Shore Depot - Phone: 09 415 9138 - press 3
35, 70, 72
Howick and Eastern - Phone: 09 273 3660
11T, 11W, 12, NX2, WX1
Tranzit / TranzUrban - Phone: 0800 872 678 - option 3 for lost property
CityLink (CTY), InnerLink (INN), OuterLink (OUT)
NZ Bus City Depot - Phone: 09 373 9125 - press 2
Lost property online form for NZ BUS (Kinetic)
18, 22N, 22R
NZ BUS New Lynn Deport - Phone: 09 217 0035
25B, 25L, 30
NZ BUS Onehunga Depot - Phone: 09 622 9800 - press 2
Tamaki Link (TMK)
NZ BUS Panmure Depot - Phone: 09 574 6829 - press 2
38, Airport Link
Go Bus Mangere Depot - Phone: 09 257 7688
Other services
For all other services, please call us on 09 366 6400 and we will put you in touch with the appropriate bus operator you travelled with.
This process also applies if you have lost something on a rail bus too.
If you find lost property on a bus, please do not touch the item and notify a staff member on board as soon as possible.
Lost property on trains
If you’ve left something on a train, you’ll need to contact Auckland One Rail (AOR), who operate trains in the Auckland region.
You can contact Auckland One Rail by phone, email, or by filling out the Lost Property web form on Auckland One Rail’s website. Whichever method you choose, be sure to provide the following information:
- Your name, address, and daytime phone number
- The date you lost the item
- A full description of the item (make, model, colour, and/or any other identifying characteristics)
- The time of the train you were on
- The stations you boarded and disembarked at.
Web contact form
Auckland One Rail lost property | Lost, Stolen, Found Property
We recommend using this form, to allow AOR to easily track your inquiry in their system. You can also attach a photo of your lost item here.
Phone
From Monday to Friday, 9am to 5pm, you can call 09 969 7754.
Your call may be answered by a machine. If this happens, don’t worry. Just leave your details and they’ll get back to you.
lostproperty@aucklandonerail.co.nz
Find out more about AOR’s process to recover lost property on the Auckland One Rail website.
All items of lost property found on board trains or at stations should be handed in to the Lost Property Office in the following location:
Lost Property Office
Level B1
Waitematā Station (Britomart) East
Lost property on ferries
If you find lost property on a ferry, please do not touch the item and notify a crew member on board as soon as possible.
If you have left something on a ferry, please contact the ferry operator directly.
Find ferry transport operators' contact details.