Supplier performance Supplier Performance

ATPACE System

The ATPACE System is a ServiceNow based database that allows Contact Owners to carry out supplier performance evaluations based on their contract requirements.

It provides a platform for:

• Contract Owners to generate evaluations within the system and send to the Supplier Representative
• Supplier Representatives to review and ‘Accept or Reject’ the evaluation
• The Supplier Representative may download evaluation reports (PDF format) to be used as supporting documentation for the Track Record attribute in competitive tender submissions
• AT Staff members to see evaluations of all suppliers.

Access and help

Access to the ATPACE is role based and restricted according to the role performed under the contract. Full access to the ATPACE System is limited to Auckland Transport (AT) employees.

Supplier access is restricted to viewing their own contracts and evaluations only.

For login issues, please contact askPMO@at.govt.nz.

When you log an issue, include:

• contract name
• case number / evaluation period
• what you expected vs what happened
• screenshot (if possible).

Frequency of evaluating contracts

Contracts longer than 90 days and valued at $250k or more are subject to monthly evaluations (Interim Evaluation). No evaluation would be expected in the first month, as work is only just commencing.

The final evaluation should be completed shortly after contract completion. Where applicable, a Supplier may enter their final evaluation score in future AT Tender documents under Track Record non-price attribute.

Performance criteria

The five ATPACE performance criteria are:

• Value for money: Providing value for money project outcomes by delivering within agreed scope, time, cost and quality parameters.
• Health, safety and wellbeing: Commitment to positive health, safety and wellbeing outcomes for workers and others on site by focusing on hazard identification and risk assessment, implementation of appropriate control measures.
• Collaborative behaviour: Demonstrating and reinforcing a collaborative working culture between suppliers, subcontractors and the client. 
• Community in mind: Proactive consideration of impacts on neighbours, the travelling public, other stakeholders and Mana Whenua throughout the course of the project.
• Sustainability: Making a lasting contribution to lifting sustainable performance.

Details of each performance criteria topic relevant to the contract being assessed will be explained at the first interim ATPACE evaluation. If not relevant the score will be ‘not applicable’.

View KRAs, KPIs and performance rating criteria (PDF, 267KB).

Applying rating numbers

Refer to the rating table below for description of evaluation grading.

The AT Contract Owner completes the evaluation by selecting an appropriate performance rating for each performance criteria:

• by choosing one of the numbers alongside each of the performance measures that matches that grading, an overall grading will be calculated
• where 'not applicable' has been selected the overall grading is averaged out
• brief comments are required for each rating to clarify the bases for the rating given.

KRA/KPI Grading

This table explains what each individual KRA/KPI rating means in plain language.

Once all KRAs/KPIs are rated, AT PACE calculates the overall score shown below in the Overall Score Grading table.

Overall Score Grading

This table translates the calculated overall percentage score into an overall performance grade. The overall score is the system’s rolled-up result from the individual KRA/KPI ratings (and their weightings), giving a single grading that reflects overall contract performance for the period.

Supplier meeting

Auckland Transport may arrange a meeting with the Supplier to discuss performance outcomes as part of normal contract management practices.

These discussions provide an opportunity to clarify ratings, recognise good performance, and address any concerns. Outcomes from these discussions will be reflected in the ATPACE evaluation where relevant.

Suppliers have three working days to accept or raise concerns on an ATPACE evaluation through the system.
If no response is recorded within this period, the system will automatically record the evaluation as accepted.

Escalation process

The Supplier has the right to challenge any evaluation, and the right to escalate the issue if it cannot be resolved at the initial level such as through the face-to-face meeting.

Despite this, completion of the interim evaluation form without the ‘Acceptance’ of the Supplier, does not invalidate the evaluation. The resulting evaluation form shall still be considered a bona fide performance evaluation.

In the event that an ATPACE evaluation requires a rating to be moderated, the ATPACE evaluation form will be re-assessed by the applicable AT Project Manager, Supplier’s Representative, the AT General Manager of the applicable Department and the relevant AT Procurement Manager.

In the event of any disagreement, the rating assessed by the GM and the Procurement Manager will be the final grading.

Use of ATPACE information in tender evaluation

In tender evaluations, a Supplier’s previous performance is evaluated under the Track Record non-price attribute. Track Record is an assessment of the Supplier’s record of delivering works or services to the quality standards required, on time and within budget. Suppliers that wish to participate in AT Tenders will be required to include Final ATPACE ratings for contracts nominated under Track Record, as a part of their non-price attribute tender submission.

For Suppliers with no previous ATPACE scores, the Tender Evaluation Team will apply ATPACE criteria with the referee nominated for the nominated contract example under Capability attribute. The evaluation will be undertaken using the ATPACE methodology.