Conditions of carriage Conditions of carriage

View all conditions of travel that apply to all passengers travelling on AT buses and trains. 

Conditions of Carriage for travel on AT Metro bus

The conditions apply to passengers travelling on Auckland Transport Metro bus services provided by Operators appointed by Auckland Transport under the Public Transport Operating Model (PTOM). This includes rail/ferry replacement and event buses.

The conditions do not apply to any other passenger services in the Auckland region. The applicable terms for those services remain those that are published by the operators of those services on their websites or on tickets issued for those services. 

Download Conditions of carriage on buses (PDF 288KB)

Last updated 10 August 2023. 

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Conditions of Carriage for travel on Auckland Passenger Rail Network ​​

Auckland Passenger Rail Network Conditions of carriage apply to any passenger service and any person on any passenger service even if that person does not hold a valid rail ticket.

In the case of a passenger service provided other than by rail, for example by rail bus, these conditions must be read with any modifications as are reasonably necessary for the application of these conditions to such passenger service.

View Conditions of carriage on trains (external link)

Last updated by Auckland One Rail on 16 January 2022.