Contact us
Urgent requests phone (09) 355 3553 24 hours, 7 days a week
for enquiries, complaints and compliments.
Report a problem for fixing things like streetlights, footpaths or potholes.
Pay or query a parking infringement
Forms, permits and applications
AT HOP (09) 366 4467
Call centre hours:
- Monday to Friday: 6am-9pm
- Saturday: 7am-8pm
- Sunday: 8am-6.30pm
- Public holidays/Christmas Day: 8am-6.30pm
Find list of AT HOP retailers.
Public transport (09) 366 6400
- 0800 10 30 80 outside Auckland free calling area
Call centre hours:
- Monday to Friday: 6am-9pm
- Saturday: 7am-8pm
- Sunday: 8am-6.30pm
- Public holidays/Christmas Day: 8am-6.30pm
Reporting problems with railway crossings
For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.
Lost property
If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.
If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.
Bus stop, train station or ferry terminal graffiti and vandalism
No timetable at your stop
If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form
Damage or graffiti at your stop
If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.
For any damage at train stations, please contact our train station maintenance team directly on (09) 336 8194.
Bus charter services
For charter quotes and bookings, you will need to contact a bus operator directly.
Parking, roads and general (09) 355 3553
Call centre hours:
- 24 hours, 7 days a week
Customer service centres
Postal address
Auckland Transport General, Private Bag 92250, Auckland 1142
AT HOP, Private Bag 92250, Auckland 1142.
Parking, Auckland Transport Parking Review, Private Bag 92260, Auckland 1142
Fax (09) 355 3550
Media contact
Mark Hannan, Media Relations Manager (inquiries by media only)
For all other enquiries, please call us on (09) 355 3553.
Terms of use of the AT HOP cards are available here. The registered prospectus for the AT HOP cards is available here (PDF 88KB). The most recent annual certificate relating to the registered prospectus for the AT HOP Cards (as required under the Securities Act (Auckland Transport) Exemption Notice 2011) is available here. The most recent financial statements of Auckland Transport are available here. The obligations of Auckland Transport under the AT HOP cards are unsecured.