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Due to unexpected circumstances we are unable to currently take any calls.

If you would like to contact us, please do so online below instead. We hope to get the issue resolved as soon as possible.

Contact us online 

You can now use online forms to report a problem, request information, report illegal parking, or provide other feedback.

Submit a form

Online forms have been designed to ensure that the correct team receives your request.

Contact us online

Pay or query a fine

Pay or query fines and infringements online

Get information to help you with the fines and infringement process and payments timeline.

Fines and Infringements

Get help with your travel

For queries related to your HOP card, please see the AT HOP card section of the website or download the AT Mobile app to check your balance on the go.

Use Journey Planner to plan your travel Real-time information on Live Departures
AT HOP and Journey Planner live chat

Monday to Friday: 8am to 5pm

Start chat
Customer service centres

Find locations and operating hours for all our customer service centres.

Find a centre

Contact us by phone

For speech, hearing and vision assistance, contact the NZ Relay (telecommunications service).

Public transport

Monday to Friday: 6am to 8pm. Weekends and Public Holidays: 8am to 6:30pm.

AT HOP

Monday to Friday 6am to 8pm. Weekends and public holidays: 8am to 6:30pm

Public Transport and AT HOP for Auckland calling areas

Call for queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

General roading and parking

Fax: 09 355 3550 24 hours, 7 days a week.

AT Park

7am to 10pm, 7 days a week.

KiwiRail

To report problems with railway crossings.

Train station maintenance

To report damage at train stations.

Harbourmaster's office

Email or call if urgent to speak to a duty officer available 24 hours.

See Bus, train & ferry operator contact details for area-wise operators.

Write to us

AT General

Auckland Transport General Private Bag 92250, Auckland 1142

AT HOP

AT HOP Private Bag 92250, Auckland 1142

Parking - Infringement query

Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking - Infringement payment

Auckland Transport, Parking Infringement Payment, Private Bag 92260, Auckland 1142

Submit an official information request

How to submit an information request
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