Contact us

Call centre hours

Public transport call 09 366 6400 (or use 0800 103 080 if within Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe)

• Monday to Friday: 6am-9pm.
• Saturday: 7am-8pm.
• Sunday: 8am-6.30pm.
• Public holidays/Christmas Day: 8am-6.30pm.

AT HOP call 09 366 4467

• Monday to Friday: 6am-9pm.
• Saturday: 7am-8pm.
• Sunday: 8am-6.30pm.
• Public holidays/Christmas Day: 8am-6.30pm.
• Find list of AT HOP retailers.

AT Park call 09 528 7275.

• 7am to 10pm, 7 days a week.
  

All other parking, roading, street lights, general enquiries, and urgent issues, call 09 355 3553 

• 24 hours, 7 days a week.

Customer service centres

Find location and operating hours of customer service centres.

Public transport queries

Lost property on public transport

If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.

• Find transport operators' contact details

If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.

Reporting problems with railway crossings

For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.

No timetable at your stop

If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form

Damage or graffiti at your stop

If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.

For any damage at train stations, please contact our train station maintenance team directly on 09 336 8194.

Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly.

• Get contact details for public transport bus operators

Official information requests - LGOIMA

We will work with you on applying for information under the Local Goverment Official Information and Meetings Act (LGOIMA).

Find out more about official information requests or make your request by emailing officialinformation@at.govt.nz

Harbourmaster

Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions:

Harbourmaster call 09 362 0397 

Find more information about Harbourmaster.

Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142

Fax 09 355 3550