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Auckland Transport

Contact us

Urgent requests phone (09) 355 3553  24 hours, 7 days a week

Fill in feedback form for enquiries, complaints and compliments.

Report a problem for fixing things like streetlights, footpaths or potholes.

Pay or query a parking infringement

Forms, permits and applications

AT HOP (09) 366 4467

Call centre hours:

  • Monday to Friday: 6am-9pm
  • Saturday: 7am-8pm
  • Sunday: 8am-6.30pm
  • Public holidays/Christmas Day: 8am-6.30pm

Find list of AT HOP retailers.

Public transport (09) 366 6400

  • 0800 10 30 80 outside Auckland free calling area

Call centre hours:

  • Monday to Friday: 6am-9pm
  • Saturday: 7am-8pm
  • Sunday: 8am-6.30pm
  • Public holidays/Christmas Day: 8am-6.30pm

Reporting problems with railway crossings

For problems with railway crossings (e.g. barrier arms, bells or lights at crossings not working correctly), please call KiwiRail directly on 0800 808 400.


Lost property

If you have lost an item on a public transport service, you will need to contact the transport operator of the service you caught directly.

If you find something on a bus, train, or ferry, hand it to the driver, conductor or crew member as soon as possible.


Bus stop, train station or ferry terminal graffiti and vandalism

No timetable at your stop

If the timetable has been removed from your bus stop, train station or ferry terminal, and the timetable case is still there, please let us know by calling us on 09 366 6400 or Fill in our feedback form

Damage or graffiti at your stop

If the timetable case at the bus shelter has been damaged, or if the bus stop has been vandalised with graffiti, then you need to contact us to have it replaced, or the graffiti removed.

For any damage at train stations, please contact our train station maintenance team directly on (09) 336 8194.


Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly.

Parking, roads and general (09) 355 3553

Call centre hours:

  • 24 hours, 7 days a week

Customer service centres


Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking, Auckland Transport Parking Review, Private Bag 92260, Auckland 1142

Fax (09) 355 3550

Media contact

Mark Hannan, Media Relations Manager (inquiries by media only)

For all other enquiries, please call us on (09) 355 3553.