Bus stop and shelter maintenance

New bus shelter

To request a new bus shelter, contact us.

While we review all requests, we may not be able to fulfil all of them. We consider a number of factors when reviewing requests for new bus stops and shelters.

We consider a number of factors when reviewing requests for new bus stops and shelters including:

reason for the request — bus route change which requires new stops, safety issues
who requested it — councillor, local board, bus operator, bus users
for shelter installation, historical usage — ideally over 50 users per day
current bus frequency — how many buses will go through this stop or shelter
continuity of service — if the bus route likely to change soon
if any bus frequency increases are planned for the area.

Location is also a key consideration of the decision-making process.

We look to see if the requested bus stop or shelter is near:

schools
apartments
retail shops
leisure areas such as beaches, parks or playgrounds
shopping malls
other bus stops
existing road crossings.

Requesting repairs or cleaning

Bus stop and shelter maintenance requests related to repairing or cleaning are handled by AT and QMS Media.

If a bus stop or bus shelter needs an urgent clean, call 09 366 6400, and we’ll log your job as an emergency right away.

Maintained by AT

If the bus stop or shelter does not have advertising, report maintenance requests to AT.

Report a issue

Maintained by QMS Media

If the bus shelter has advertising, report maintenance requests to QMS Media.

Report an issue

In New Zealand, it is common practice for advertising companies to form contracts with councils. This typically means the advertising company pays for bus shelter maintenance in exchange for advertising rights.

How bus stops in Auckland are designed for safety and comfort

Auckland’s bus stop policy, adopted in 1995, prioritises passenger safety and comfort. The policy commits to upgrading and maintaining bus stops and related facilities, so they are: