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Auckland Transport
 
 
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Our role & organisation

Auckland Transport is responsible for all of the region’s transport services (excluding state highways), from roads and footpaths, to cycling, parking and public transport.

Board of directors

Meet our board members who guide Auckland Transport's activities at a strategic level.

Meetings & minutes

Dates of Auckland Transport's upcoming board meetings as well as the agenda, minutes and reports for the latest session.

Working with others

The organisations Auckland Transport works with to deliver Auckland's transport requirements.

Executive team

Meet the team who deliver Auckland's land and public transport requirements.

Daily activities

Day-to-day activities that keep Auckland's transport systems moving.


The organisational structure


Auckland Transport is a Controlled Organisation (CCO) of Auckland Council. The organisation combines the transport expertise and functions of the eight former local and regional councils and the Auckland Regional Transport Authority (ARTA). The establishment of Auckland Transport marks the first time in Auckland’s history that all transport functions and operations for the city have come under one organisation.

Among its main tasks are:

  • to design, build and maintain Auckland’s roads, ferry wharves, cycleways and walkways
  • to co-ordinate road safety and community transport initiatives such as school travel
  • plan and fund bus, train and ferry services across Auckland.

Auckland Transport’s activities are directed and guided at a strategic level by the board of directors.

Auckland Transport's organisation chart (PDF 56KB)


Customer service

In an interview with Radio New Zealand on 24 October 2012, the chair of Auckland Transport, Lester Levy, said he wants the organisation to become more open and more focused on the public it serves.

Dr Levy says making its monthly board meetings more public is on his agenda, and that key areas will be improving productivity at Auckland Transport, improving customer experience and attracting funding for key projects. Listen to the interview with Dr Levy.


Customer Focus Committee

The Board of Auckland Transport has established a Customer Focus Committee (CFC), which will drive continuous customer service and customer experience improvements throughout the business.

The Chair of the committee Mark Gilbert, says it will provide oversight and advice on a range of initiatives from project planning and market research to implementation. A major priority is an increase in public transport patronage. “Our overarching vision is to put an excellent customer experience at the heart of everything we do” he says.

“We aim to provide outstanding customer service, every time and be a trusted and positive contributor to the lives of all Aucklanders.

“That means a greater emphasis on customer needs and wants no matter what part of the organisation or its services they are engaging with.”

The CFC is a full committee of the Board, with all AT Directors invited to attend.


Hotline

Auckland Transport is committed to investigating  any irregularity reported on the conduct of any part of the organisation.  A free hotline has been established which is open to reports from staff, contractors or the public, in confidence if necessary.  

An independent agency PriceWaterhouseCoopers administers the service and although callers will be given an opportunity to give their name in confidence, anonymous reports are also accepted.  

Any person becoming aware of serious actions by Auckland Transport employees or contractors which they may consider to be unsafe, unlawful  which they are unable or unwilling to report to the appropriate manager may  use the hotline or confidential email facility

Phone: 0800 287 376

Email: at.report@pwc.com