Apply for a Total Mobility card
View the list of approved assessment agencies and start your application for a Total Mobility card.
On this page
Who is eligible for Total Mobility
To qualify for Total Mobility, you must be:
- an Auckland resident
- unable to complete one or more stages of a journey, due to a long- or short-term disability.
The stages of a journey include:
- getting to a public transport stop or station
- getting on and off a bus, train or ferry
- riding safely and securely
- getting to your final destination.
Children who meet the eligibility criteria can also apply for the scheme. For more detail on children’s applications, refer to section 2.3 of our Total Mobility conditions of use.
How to apply for a Total Mobility card (3 steps)
Contact an assessment agency
You'll need to be assessed by one of our partner agencies. Choose an assessment agency from the list on this page and contact them to book a time for an assessment.
You may choose an agency based on location or your specific health needs.
Each agency has their own process and may charge a fee. Auckland Transport does not charge any additional fee during this process.
Wait for confirmation
If your application is successful, we'll post your new Total Mobility AT HOP card to you.
It will come pre-loaded with the Accessible concession ready to use. This can take up to 10 working days.
Top up and begin using your card
Your card is ready to use in taxis as soon as you get it.
To use it on public transport, you'll need to add credit to your account. You can do this online through MyAT.
What happens if you’re unsuccessful
If your application is unsuccessful, you can appeal to AT to review the decision. A 3-person arbitration panel will review your application.
Full list of approved assessment agencies
Does it cover all of Auckland? No
Cost of onsite assessment: Provided on application
Cost of at home assessment: Provided on application
Phone number: 09 426 0916
Email address: info@ageconcernrodney.org.nz
Physical address: Westpac Plaza, Tamariki Avenue, Orewa
Does it cover all of Auckland? Yes
Cost of onsite assessment: $100 for non-members
Cost of at home assessment: Not applicable
Phone number: 0800 235 711
Email address: gina@kidneysociety.org.nz
Physical address: 5 Swaffield Road, Papatoetoe
Does it cover all of Auckland? Yes
Cost of onsite assessment: $50
Cost of at home assessment: Not applicable
Phone number: 09 625 9378
Email address: RO.Reception@ccsdisabilityaction.org.nz
Physical address: 14 Erson Avenue, Royal Oak
Does it cover all of Auckland? Yes
Cost of onsite assessment: $70
Cost of at home assessment: $70
Phone number: 09 631 5968
Email address: office@communicare.org.nz
Physical address: 14 Erson Avenue, Royal Oak
Does it cover all of Auckland? Yes
Cost of onsite assessment: Between $0 and $100 depending on membership
Cost of at home assessment: Between $0 and $100 depending on location and membership
Phone number: 09 444 0608
Email address: jey@creativeabilities.co.nz
Physical address: 14 Silverfield Estate, Wairau Valley
Does it cover all of Auckland? Yes
Cost of onsite assessment: $60
Cost of at home assessment: Not applicable
Phone number: 09 622 4230
Email address: auckland@dementia.nz
Physical address: 300 Richmond Road, Grey Lynn
Does it cover all of Auckland? Yes
Cost of onsite assessment: $40
Cost of at home assessment: $40 plus travel costs
Phone number: 09 638 8153 or 027 232 6424
Email address: john@dcsinc.org.nz
Physical address: 421 Dominion Road, Mount Eden
Does it cover all of Auckland? Yes
Cost of onsite assessment: Free for members. $150 for non-members.
Cost of at home assessment: To be confirmed
Phone number: 027 446 6510
Email address: Auckland@epilepsy.org.nz
Does it cover all of Auckland? Yes
Cost of onsite assessment: $50
Cost of at home assessment: $150
Phone number: 0508 353 828
Email address: supportservices@genevahealth.com
Physical address: 13 Coyle Street, Sandringham
Does it cover all of Auckland? Yes
Cost of onsite assessment: $30 for members. $70 for non-members.
Cost of at home assessment: $100 to $150 depending on location.
Phone number: 09 520 4807
Email address: information@headway.org.nz
Physical address: 207 Manukau Road, Epsom
Does it cover all of Auckland? Yes
Cost of onsite assessment: $40
Cost of at home assessment: $50
Phone number: 09 555 5050
Email address: cecilia.makasini@hohepaauckland.com
Physical address: 50 Atkinson Road, Titirangi
Does it cover all of Auckland? Yes
Cost of onsite assessment: Free for MND clients. $100 for non-clients.
Cost of at home assessment: Not applicable.
Phone number: 09 624 2148
Email address: support@mnd.org.nz
Physical address: 14 Erson Avenue, Royal Oak
Does it cover all of Auckland? Yes
Cost of onsite assessment: Free for members. $70 for non-members.
Cost of at home assessment: Not applicable.
Phone number: 09 845 5921
Email address: info@msakl.org.nz
Physical address: 5 The Strand, Takapuna
Does it cover all of Auckland? Yes
Cost of onsite assessment: $70
Cost of at home assessment: $100
Phone number: 09 489 8954
Email address: info@cmans.org.nz
Physical address: Level 1 Mary Thomas Centre, 3 Gibbons Road, Takapuna
Does it cover all of Auckland? Yes
Cost of onsite assessment: $75
Cost of at home assessment: $170
Phone number: 09 634 9765
Email address: total.mobility@spectrumcare.org.nz
Physical address: 205 Great South Road, Greenlane
Does it cover all of Auckland? Yes
Cost of onsite assessment: $50
Cost of at home assessment: $50
Phone number: 09 270 3526
Email address: info@spinalsupport.nz
Physical address: 30 Bairds Road, Otara
Important things to know
How to use your card on buses, trains and ferries
Find out all you need to know about using your Total Mobility card on public transport in Auckland.
How to use your card in taxis
Find out all you need to know about using your Total Mobility card in taxis in Auckland.
Card expiry
Total Mobility cards no longer have an expiry date. Once you've been assessed, you can use the Total Mobility scheme for as long as you need to.
If your Total Mobility card has an expiry date, it does not need replacing. It will remain active unless your mobility circumstances change.
Lost, stolen or damaged cards
If your Total Mobility card gets lost, stolen or damaged, you can get a replacement free of charge.
Either phone your Total Mobility assessment agency or call the AT contact centre. We'll send a new replacement card within 2 weeks of your request.
Please note that you'll be charged full-price fares until your card is replaced.
Transferring between regions
If you’ve moved to Auckland from another region of New Zealand, you can transfer your Total Mobility details to the AT Total Mobility scheme.
If you move away from Auckland to another part of New Zealand, we can transfer your details to the regional council you’re moving to.
To transfer your details, please contact the AT call centre on 09 366 6400 or email our Total Mobility team.