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Auckland Transport

Bus, train & ferry operator contact details Bus, train & ferry operator contact details

Contact details for bus, train and ferry transport operators.


Bus operator contact details

Wheelchair access on NHZ Bus services

To confirm wheelchair access for a specific trip on any NZ Bus service call 09 373 9100. For after hours emergencies phone 09 309 6269.

Lost property on buses

If you have left something on the SkyBus, 380 Airporter (operated by Go Bus), or the CityLink, InnerLink or OuterLink, please contact the operator directly. For all other services, please call us on 09 366 6400 and we will put you in touch with the appropriate bus operator you travelled with.

If you find lost property on a bus, please hand it to the driver as soon as possible.

NZ Bus

  • City Depot
    Address: 1 Gaunt Street, Freemans Bay
    Phone: 09 373 9100
  • Panmure Depot
    Address: 26 Morrin Road, Panmure
    Phone: 09 574 6829
  • Onehunga Depot
    Address: 140 Neilson Street, Onehunga
    Phone: 09 622 9800
  • Roskill Depot
    Address: 22 Stoddard Road, Mt Roskill
    Phone: 09 621 1330 - Press option 2 for lost property

CityLink, InnerLink, OuterLink

Phone: 09 373 9118 - Press option 2 for lost property

Ritchies Transport - Swanson Depot

West Auckland Ritchies Transport services
Address: 572 Swanson Rd, Ranui
Phone: 09 833 6053
Website: www.ritchies.co.nz
Email: Swanson.reception@ritchies.co.nz

Ritchies Transport - Albany Depot

North Shore Ritchies Transport services
Address: 9 Henry Rose Place, Albany
Phone: 09 415 9138
Website: www.ritchies.co.nz
Email: northshore.depot@ritchies.co.nz

Ritchies Murphys Transport Solutions - Takanini Depot

South Auckland Transport services
Address: 11 Heb Place, Takanini
Phone:
09 268 6620
Email: admin@murphybuses.co.nz

Go Bus

Phone: 09 257 7688
Website: www.gobus.co.nz
Email:
Auckland@gobus.co.nz
Address:

110 Montgomerie Rd
Mangere
Auckland

Howick and Eastern

Phone: 09 273 3660
Fax: 09 273 3663
Website: www.howbus.co.nz
Postal Address:
PO Box 58330
Botany
Auckland 2163

Pavlovich Transport Solutions

Phone: 09 620 5492
Website: www.pavlovich.co.nz
Email: UrbanOps@pavlovich.co.nz

Birkenhead Transport

Phone: 09 483 9119
Fax: 09 483 7553
Website: www.birkenheadtransport.co.nz
Email: office@birkenheadtransport.co.nz
Address:
2-22 Verran Road
Verrans Corner
Birkdale
Auckland 0626

SkyBus

Phone: 0800 SKYBUS (0800 759 287)
Website: www.skybus.co.nz
Email: info@skybus.co.nz

Waiheke Bus Company

Phone: 09 372 8823

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Train operator contact details

Lost property on trains

If you have left something on a train, you will need to call Transdev, who operate the trains in the Auckland region.

If you find lost property on a train, please hand it into the TDAK Lost Property Office in the following location:

Lost Property Office
Level B1
Britomart Train Station (East)

The Lost Property Office is the former AT Ticket Booth adjacent to the Takutai Square Gateline, and will be manned by TDAK Station Team Leaders (Monday to Friday 9am to 5pm).

Transdev

Phone: 09 969 7777 (Monday to Friday 8.30am to 5.30pm)
Website: www.transdev.co.nz
Email: info@transdev.co.nz
Postal Address:

PO Box 105-355
Auckland 1143

Tranz Scenic - Long distance trains

Phone: 0800 TRAINS (0800 872 467
Email: bookings@greatjourneysofnz.co.nz
Website: www.greatjourneysofnz.co.nz

Reporting railway crossing emergencies

For level crossing emergencies (eg barrier arms, bells or lights at crossings not working correctly, blocked railway lines, damaged overhead wires), please call KiwiRail directly on 0800 808 400.

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Ferry operator contact details

Lost property on ferries

If you have left something on a ferry, please contact the ferry operator directly.

If you find lost property on a ferry, please hand it to a crew member as soon as possible.

Fullers360

Phone: 09 367 9111
Fax: 09 367 9148
Website: www.fullers.co.nz
Email: enquiries@fullers.co.nz
Address:
PO Box 1346, Auckland, New Zealand
Level 2
Ferry Building
99 Quay Street
Auckland

SeaLink - Pine Harbour, Waiheke & Great Barrier Island car ferry services

Phone: 0800 SEALINK (0800 732 5465)
Website: www.sealink.co.nz
Email: info@sealink.co.nz
Address:
C/- SeaLink Head Office
11 Brigham St
Wynyard Quarter
Auckland 1010

Belaire Ferries Ltd - West Harbour & Rakino Island ferry

Phone: 09 416 6344
Website: www.belaire.co.nz
Email: sales@belaire.co.nz
Address:
West Park Village
Hobsonville Marina
Clearwater Cove
Hobsonville

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If you are experiencing family violence, don't worry, the information within this pop-up won't appear in your browser's history.

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Privacy policy

We’ve made asking for help safer than ever.

Join us in standing up against domestic violence and making more places of refuge across the internet.

If you, your business or your agency want to have The Shielded Site tab on your site we’ve made adding it very easy.

Click here to find out more. (WARNING: this will take you away from our shielded portal.)

NEED MORE ANSWERS

If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.

I’m ready to talk now.

You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.

What will I do for money?

There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.

I haven’t been beaten up, can Women’s Refuge still help me?

We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.

How much does it cost to stay?

Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.

How long can I stay in a safe house?

Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.

I don’t live with my partner, but he is abusing me. Can you still help me?

Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.

What happens if I haven't got any clothes or food?

Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.

Will other people be there?

Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.

How will I get my kids to school?

The advocates at your local refuge will help you work out transport for your children, or help with changing schools.

Can Women's Refuge help me if I stay in my own house?

Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.

I'm living in a rural area. Can you still help me?

Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.

Can Women's Refuge help around issues with children?

Yes. We can provide support and advocacy around matters to do with custody, access and care.

BEING SAFE ONLINE

The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.

If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.

To activate a private browsing session, follow the instructions below.

Safari

Open Safari > go to the File menu > select New Private Window

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Chrome

Open Chrome > go to the triple-dot menu (top right of your browser's window) > select New Incognito Window

Internet Explorer

Open IE > click the Tools button > select Safety > and then click InPrivate Browsing

Mozilla Firefox

Open Firefox > click the menu button ☰ > and then click New Private Window

You should see a message in the new window saying that you are now browsing privately.

When finished, don’t forget to close your browser window to ensure your safety and privacy.

Getting out

The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.

  • If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.

  • Know abuser's schedule and safe times to leave.

  • Contact us for guidance or a safe place to stay for you and your children.

Getting help

We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat to get in touch.

making a plan

The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.

  • Make a safety plan with the guidance of a refuge advocate.

  • Get yourself a pre-paid phone; keep it charged and safe.

  • Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.

  • Keep a journal of all violent incidents, noting dates and events.

  • If you can, open your own bank account and try to save some money.

  • If you have pets you are worried about, consider them in your safety plan.

Privacy Policy – The Shielded Site Application.

General

In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).

This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.

Collection of personal information

We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.

You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.

Automated collection of non-personal information

When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.

Use and disclosure

We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:

  • assist in providing information and services requested by you;

  • communicate with you

Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:

  • for the above-mentioned purposes;

  • if you have otherwise authorised us to do so;

  • if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;

  • if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;

  • if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;

  • if we are required or permitted by law to disclose the information; or

  • to another entity that carries on the business of operating this web application.

Storage and security

All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.

Third party service providers

This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.

Third party websites

This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.

Right to access and correct

You may request access to, or correction of, any personal information we hold about you by contacting us as follows:

Email:info@refuge.org.nz
Post:Privacy Officer
NCIWR
PO Box 27-078
Marion Square
Wellington 6141

To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.

Contacting NCIWR

Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.

If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.

Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.

Changes to our privacy policy

We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.

This privacy policy was last updated on 6 October 2015.

If You’re In
Immediate danger
CALL 111 IMMEDIATELY

If you fear for your safety:

  1. Run outside and head for where there are other people.
  2. Ask someone to call 111
  3. If you have children take them with you if you can
  4. Don't stop to get anything else
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