Bus, train & ferry operator contact details Bus, train & ferry operator contact details

Contact details for bus, train and ferry transport operators.

Bus operator contact details

Wheelchair access on NHZ Bus services

To confirm wheelchair access for a specific trip on any NZ Bus service call 09 373 9100. For after hours emergencies phone 09 309 6269.

Lost property on buses

If you have left something on the 380 Airporter (operated by Go Bus), or the CityLink, InnerLink or OuterLink, please contact the operator directly. For all other services, please call us on 09 366 6400 and we will put you in touch with the appropriate bus operator you travelled with.

If you find lost property on a bus, please hand it to the driver as soon as possible.

NZ Bus

  • City Depot
    Address: 1 Gaunt Street, Freemans Bay
    Phone: 09 373 9100
  • Panmure Depot
    Address: 26 Morrin Road, Panmure
    Phone: 09 574 6829
  • Onehunga Depot
    Address: 140 Neilson Street, Onehunga
    Phone: 09 622 9800
  • Roskill Depot
    Address: 22 Stoddard Road, Mt Roskill
    Phone: 09 621 1330 - Press option 2 for lost property

CityLink, InnerLink, OuterLink

Phone: 09 373 9118 - Press option 2 for lost property

Ritchies Transport - Swanson Depot

West Auckland Ritchies Transport services
Address: 572 Swanson Rd, Ranui
Phone: 09 833 6053
Website: www.ritchies.co.nz
Email: Swanson.reception@ritchies.co.nz

Ritchies Transport - Albany Depot

North Shore Ritchies Transport services
Address: 9 Henry Rose Place, Albany
Phone: 09 415 9138
Website: www.ritchies.co.nz
Email: northshore.depot@ritchies.co.nz

Ritchies Murphys Transport Solutions - Takanini Depot

South Auckland Transport services
Address: 11 Heb Place, Takanini
09 268 6620
Email: admin@murphybuses.co.nz

Go Bus

Phone: 09 257 7688
Website: www.gobus.co.nz

110 Montgomerie Rd

Howick and Eastern

Phone: 09 273 3660
Fax: 09 273 3663
Website: www.howbus.co.nz
Postal Address:
PO Box 58330
Auckland 2163

Pavlovich Transport Solutions

Phone: 09 620 5492
Website: www.pavlovich.co.nz
Email: UrbanOps@pavlovich.co.nz
Postal Address:
5 Pua Street
Westgate 0814

Ritchies Transport Birkenhead

Phone: (09) 483 9119
Fax: (09) 483 7553
Website: www.ritchies.co.nz/birkenhead
Email: birkenhead.operations@ritchies.co.nz
2-22 Verran Road
North Shore, Auckland, 0626, New Zealand

Waiheke Bus Company

Phone: 09 372 8823

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Train operator contact details

Lost property on trains

If you have left something on a train, you will need to call Auckland One Rail (AOR), who operate the trains in the Auckland region.

If you find lost property on a train, please hand it into the AOR Lost Property Office in the following location:

Lost Property Office
Level B1
Waitematā Station (Britomart)

The Lost Property Office is the former AT Ticket Booth adjacent to the Takutai Square Gateline, and will be manned by AOR Station Team Leaders (Monday to Friday 9am to 5pm).

Auckland One Rail (AOR)

Phone: 09 969 7777 (Monday to Friday 8.30am to 5.30pm)
Website: www.aucklandonerail.co.nz
Postal Address:

PO Box 105-355
Auckland 1143

Tranz Scenic - Long distance trains

Phone: 0800 TRAINS (0800 872 467
Email: bookings@greatjourneysofnz.co.nz
Website: www.greatjourneysofnz.co.nz

Reporting railway crossing emergencies

For level crossing emergencies (eg barrier arms, bells or lights at crossings not working correctly, blocked railway lines, damaged overhead wires), please call KiwiRail directly on 0800 808 400.

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Ferry operator contact details

Lost property on ferries

If you have left something on a ferry, please contact the ferry operator directly.

If you find lost property on a ferry, please hand it to a crew member as soon as possible.


Phone: 09 367 9104
Fax: 09 367 9148
Website: www.fullers.co.nz
Email: enquiries@fullers.co.nz
PO Box 1346, Auckland, New Zealand
Level 2
Ferry Building
99 Quay Street

SeaLink - Pine Harbour, Waiheke & Great Barrier Island car ferry services

Phone: 0800 SEALINK (0800 732 5465)
Website: www.sealink.co.nz
Email: info@sealink.co.nz
C/- SeaLink Head Office
11 Brigham St
Wynyard Quarter
Auckland 1010

Belaire Ferries Ltd - West Harbour & Rakino Island ferry

Phone: 09 416 6344
Website: www.belaire.co.nz
Email: sales@belaire.co.nz
West Park Village
Hobsonville Marina
Clearwater Cove

Explore Group

Free Phone: 0800 397 567
Phone: 09 359 5987
Website: Explore Group New Zealand
Email: info@exploregroup.co.nz

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