Total Mobility scheme Total Mobility scheme
View page in te reo Māori
You can view information about the Total Mobility scheme in te reo Māori.
On this page
- About the Total Mobility scheme
- How the Total Mobility discount works
- Who is eligible for the Total Mobility scheme
- If your contact details have changed
About the Total Mobility scheme
The Total Mobility scheme is a national scheme supporting people who cannot use public transport to travel, either all or some of the time.
In Auckland, eligible participants get a subsidised rate on contracted taxis for door-to-door transport. They also get AT’s accessible concession loaded onto their Total Mobility AT HOP card, which they can use to get discounted fares on public transport.
Total Mobility customers get 75% off taxi fares, up to a maximum of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum of $60.
How the Total Mobility discount works
Total Mobility customers can receive a 75% discount off taxis fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
The following table shows examples of how fares are calculated with the 75% discount.
| Fare without subsidy | Subsidy amount | Price paid by customer |
| $120 | $60 | $60 |
| $100 | $60 | $40 |
| $85 | $60 | $25 |
| $80 (fare cap) | $60 | $20 |
| $65 | $48.75 | $16.25 |
| $60 | $45 | $15 |
| $45 | $33.75 | $11.25 |
| $40 | $30 | $10 |
| $25 | $18.75 | $6.25 |
| $20 | $15 | $5 |
For information about the scheme, including how it applies to participants who are not from Auckland, see our guidelines for Total Mobility travel.
Who is eligible for the Total Mobility scheme
If you’re an Auckland resident or ratepayer with an impairment that prevents you from completing one or more of these aspects of a journey, you may qualify for the Total Mobility scheme:
- getting to a public transport stop
- getting on and off a bus, train or ferry
- riding safely and securely
- getting to your final destination.
For information about eligibility for children, see section 2.3 of Total Mobility conditions of use.
Learn about the AT Total Mobility Scheme (NZSL)
If your contact details have changed
Make sure you contact us if your residential address or contact email address has changed.
We will provide you with information about any changes to the Total Mobility scheme and other relevant news to support your travel.
Read our monthly Total Mobility newsletters.
Te huarahi tono i tetahi Kari Panuku Marika a-AT HOP
View steps to get a Total Mobiltiy AT HOP card in te reo Maori.
Guidelines for Total Mobility travel
Learn about the limitations and types of travel using the Total Mobility scheme.
Using your Total Mobility AT HOP card to travel
How to use your Total Mobility AT HOP card for taxis and public transport.
Total Mobility conditions of use
Read the conditions of use for the Total Mobility AT HOP card under the Total Mobility scheme.
Lost, stolen or expired Total Mobility AT HOP card
How to get a replacement Total Mobility AT HOP card if your card is lost or stolen.
Invitation to qualify for new Total Mobility operators
Auckland Transport wishes to increase the number of Total Mobility Operators within the Total Mobility taxi operators.