Total Mobility scheme Total Mobility scheme
Following the Government’s announcement, half price taxi fares continue for the Total Mobility scheme.
What is the Total Mobility scheme
The Total Mobility scheme is a national scheme which supports people who cannot use public transport to travel, all or some of the time.
In Auckland, those who are eligible get a subsidised rate on contracted taxis for door to door transport, and an accessible concession loaded on a Total Mobility AT HOP card used to pay for discounted travel on public transport.
Total Mobility customers receive a 75% discount off taxi fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
How does the Total Mobility discount work?
Total Mobility customers can receive a 75% discount off taxis fares, up to a maximum fare cap of $80 per trip. For trips over $80, Auckland Transport will only pay a maximum subsidy of $60 subsidy.
The following table shows examples of how fares are calculated after the 75% discount.
| Cash fare without subsidy | Subsidy amount | Price paid by customer |
| $120 | $60 | $60 |
| $100 | $60 | $40 |
| $80 (fare cap) | $60 | $20 |
| $60 | $45 | $15 |
| $40 | $30 | $10 |
| $20 | $15 | $5 |
For information about travelling outside of Auckland or visitors to Auckland with the scheme, see our guidelines for Total Mobility travel.
Who is eligible for the Total Mobility scheme
If you're an Auckland resident/ratepayer with an impairment that prevents you from undertaking one or more of these aspects of a journey:
- Getting to a public transport stop.
- Getting onto the bus, train or ferry.
- Riding safely and securely.
- Getting off the bus, train or ferry.
- Getting to your final destination.
You may qualify for the Total Mobility scheme. For a child, eligibility sees our guidelines for Total Mobility travel.
Learn about the AT Total Mobility Scheme (NZSL)
Te huarahi tono i tetahi Kari Panuku Marika a-AT HOP
View steps to get a Total Mobiltiy AT HOP card in te reo Maori.
Total Mobility taxi operators & fares
Find out what are approved Total Mobility service providers and their fares.
Guidelines for Total Mobility travel
Learn about the limitations and types of travel using the Total Mobility scheme.
Using your Total Mobility AT HOP card to travel
How to use your Total Mobility AT HOP card for taxis and public transport.
Total Mobility conditions of use
Read the conditions of use for the Total Mobility AT HOP card under the Total Mobility scheme.
Lost or stolen Total Mobility AT HOP card
How to get a replacement Total Mobility AT HOP card if your card is lost or stolen.
Invitation to Qualify for new Total Mobility Operators
Auckland Transport wishes to increase the number of Total Mobility Operators within the Total Mobility taxi operators.