Total Mobility scheme

About the Total Mobility scheme

Total Mobility is a national scheme supporting people with impairments to travel within their region.

In Auckland, eligible people get a card that provides:

a subsidised rate on participating taxis
discounted fares on public transport through the Accessible concession
free travel on buses for a companion or carer.

View this page in te reo Māori.

Learn about the Total Mobility scheme in NZ sign language (NZSL)

Who is eligible for Total Mobility

To qualify for Total Mobility, you must be:

an Auckland resident
unable to complete one or more stages of a journey, due to a long- or short-term disability.

The stages of a journey include:

getting to a public transport stop or station
getting on and off a bus, train or ferry
riding safely and securely
getting to your final destination.

Children who meet the eligibility criteria can also apply for the scheme. For more detail on children’s applications, refer to section 2.3 of our Total Mobility conditions of use.

How to get a Total Mobility card (3 steps)

Contact an assessment agency

You'll need to be assessed by one of our partner agencies. Choose an assessment agency from the list and contact them to book a time for an assessment.

You may choose an agency based on location or your specific health needs.

Each agency has their own process and timeline and may charge a fee. Auckland Transport does not charge any additional fee during this process.

Wait for confirmation

If your application is successful, we'll post your new Total Mobility AT HOP card to you. This can take up to 15 days to arrive in the post.

It will come pre-loaded with the Accessible concession.

Top up and begin using your card

Your card is ready to use in taxis straight away.

To use it on public transport, register your card on MyAT to top up online or visit a top-up location in person.

Total Mobility taxi fares

Total Mobility customers get 75% off taxi fares, up to a maximum of $80 per trip. You'll pay the remaining amount with cash, debit, or credit.

For trips over $80, Auckland Transport will only pay a maximum of $60.

Learn more about Total Mobility for taxis.

Total Mobility bus, train and ferry fares

Your Total Mobility card doubles as an AT HOP card that can be used on public transport. It comes pre-loaded with an Accessible concession.

The Accessible concession provides 50% off travel on buses, trains and ferries. It also allows your carer or companion to accompany you on buses for free.

Learn more about the Accessible concession and when it applies.

We recommend registering your AT HOP card so you can manage and top up your card online.

You'll need to put money on the card like any other AT HOP card. Note that the credit on your HOP card is only valid for public transport and cannot be used to pay for taxis.

Important things to know about Total Mobility travel

Terms of use

When you use your Total Mobility card, you agree to travel under the Total Mobility conditions of use.

Please read these conditions before using your card for the first time.

Total Mobility terms of use.

Taxi operators

Only some Auckland taxi operators accept Total Mobility cards.

Find participating taxi operators by area.

We recommend that you book your taxi ahead of time where possible. This way, the taxi operator can ensure they have the right vehicle available for you.

You can also tell the operator when booking if you need extra support, such as assistance getting into the vehicle.

Public transport travel

The Total Mobility card also includes AT’s Accessible concession, which provides discounts on bus, train and ferry travel. Just like a normal HOP card, you must add credit to your card before you travel.

If you have an older Total Mobility card, you will need a separate blue HOP card with the Accessible concession applied to it. Alternatively, you can contact us to swap your older Total Mobility card for a new, combined card.

Your Total Mobility card also allows a companion to travel with you on the bus, free of charge. Simply tell the driver that they are your ‘PlusOne’.

Carry your card

You must have your Total Mobility card with you when you travel.

In taxis, your card will be swiped by the driver so that Auckland Transport can pay our share of your travel. If you do not have your card, you'll be charged full price.

On public transport, you’ll use your card to tag on and tag off to pay for your travel.

Complaints

If you're unhappy with the service you receive, raise the issue with the taxi operator first. If you're still unhappy, contact the Auckland Transport call centre on 09 366 6400.

If you plan to lodge a complaint, ask the driver for a receipt. When you lodge your complaint, please provide as much information as possible: the details of what happened, the time, date and cab number.

This will make it easier for both the taxi operator and Auckland Transport to investigate the issue.

Visitors to Auckland

Visitors who have a Total Mobility card from another region of New Zealand can use their cards in Auckland.

If you have an electronic card, it can be swiped by Auckland taxi card readers. If your local scheme does not issue electronic cards, ask your regional council for a voucher.

If you use a voucher, you’ll need to ask the Auckland taxi operator to process a manual transaction. Some drivers may be unfamiliar with this process, so you may need to ask them to contact their call centre for help.

Travel outside Auckland

The Total Mobility scheme operates throughout New Zealand. If you have a Total Mobility card in Auckland, you can use it in other regions when you travel.

Find out more about visiting another region in New Zealand.

Not all regions offer transport subsidies. The subsidy in some regions may be higher or lower than in Auckland. Please check the website for the region you are visiting before you travel.