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Linked accounts are now called AT HOP profiles. Find them in MyAT by going to AT HOP profiles. For more information about profiles, go to How to register an AT HOP card.

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How we've been performing
Download bus, train and ferry reports
Definitions of what we're measuring

How we've been performing

Number of boardings on buses, trains and ferries
A graph indicating the number of public transport users.
  • May 2025: 8.4M
  • Target: 9.1M

Public transport boardings are the number of times passengers get on a bus, train or ferry.

How on-time our services are
A graph showing how on-time our services have been over recent months.
  • May 2025: 90.4%
  • Target: 88%

A service is punctual if it leaves the first stop within 1 minute early to 5 minutes late of its schedule and arrives at the last stop no more than 5 minutes late.

Download bus, train and ferry reports

Weekly reports

Bus, train and ferry passengers by day

This is updated every week and includes patronage counts for:

  • AT HOP Card transactions
  • contactless payment transactions
  • train line-to-line transfers.

Download bus, train and ferry passengers by day from July 2024 to 15 June 2025 report (XLSX, 38KB)

Download bus, train and ferry passengers by day from July 2023 to June 2024 report (XLSX, 38KB)

Monthly reports

Bus, train and ferry passengers by month

This is updated every month and includes patronage counts for:

  • AT HOP Card transactions
  • contactless payment transactions 
  • special events
  • group travel on trains
  • train line-to-line transfers.

Download bus, train and ferry passengers by month from July 2024 to May 2025 report (XLSX, 88KB)

Download bus, train and ferry passengers by month from July 2023 to June 2024 report (XLSX, 94KB)

Monthly punctuality and reliability report

This is updated every month and measures how on-time our services are.

Download monthly punctuality and reliability from July 2024 to May 2025 report (XLSX, 159KB)

Download monthly punctuality and reliability from July 2023 to July 2024 report (XLSX, 168KB)

Bus boardings per hour

This is updated every month and includes weekday boardings per hour.

Download bus boardings per hour from July 2024 to May 2025 report (XLSX, 85KB)

Download bus boardings per hour from July 2023 to July 2024 report (XLSX, 89KB)

Definitions of what we're measuring

Boardings

Public transport boardings are the number of times passengers get on a bus, train or ferry.

Bus boardings per hour

A bus service is performing against their boarding targets if:

  • the hourly boardings per scheduled service hour is within the target range
  • weekdays only and exclude school buses.

Reliability

A service is reliable if it:

  • uses the intended mode of transport
  • leaves the first stop within 1 minute early to 10 minutes late of its schedule.

Punctuality

A service is punctual if it:

  • uses the intended mode of transport
  • leaves the first stop within 1 minute early to 5 minutes late of its schedule
  • arrives at the last stop no more than 5 minutes late.

Archive of public transport reports

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