We recently identified a timing synchronisation issue affecting a small number of bus card readers.
While the issue mostly affected contactless payments, it may also have affected a very small number of SuperGold customers who tagged on around 9am.
This could have resulted in an adult fare being charged instead of the SuperGold concession.
While we hold customer information for SuperGold cardholders, we cannot determine which customers travelled through the specific card readers affected by this issue.
If you believe you may have been impacted, please contact us and we will review on a case-by-case basis.
The SuperGold concession gives you free travel on most buses, trains and ferries:
- after 9am on weekdays
- all day on weekends and public holidays.
Outside these times, you are charged the full adult rate. For more information about adult fares, go to Bus and train fares or Ferry fares.
Who is eligible
You can get the SuperGold concession if you:
- are a New Zealand resident or citizen
- are over 65 years of age
- have a SuperGold card
- have an AT HOP card.
Who is not eligible
You cannot get the discount if you:
- are a foreign visitor
- are not a New Zealand resident or citizen
- are under 65
- do not have a SuperGold card and an AT HOP card.
Ways to apply
You can apply:
- online
- in person at a customer service centre (CSC)
- by post.
- A SuperGold card.
- A registered gold AT HOP card.
- An email address.
To apply online, you need a gold AT HOP card.
To buy a gold AT HOP card, you need to go to a customer service centre or selected retailer. Bring your SuperGold card and a photo ID to prove you are eligible.
The gold AT HOP cards cost $5 (non-refundable) and you need to put at least $1 credit on it.
If you want to keep your concession on a blue AT HOP card instead of a gold one, you need to apply in person at a customer service centre.
How to apply
1. Go to the application form
Go to 'Apply for a concession' in MyAT.
You will be asked to log in.
2. Fill out the form
The form has 4 steps.
- Select the AT HOP card you will keep the concession on. You will have the option to switch between profiles to find the right card.
- Under 'Select a discount', choose ‘SuperGold (free at certain times)'.
- You need to prove you are eligible for the concession. Enter your SuperGold Card number, check the consent boxes and select ‘Apply’.
- You will find out the outcome of your application.
3. Wait for confirmation
We’ll email you when we’ve loaded the concession onto your AT HOP card. This will take 1 to 3 working days. If you use your AT HOP card in the meantime, adult fares will apply.
You can use the concession one hour after we email you.
4. Tag on to activate your concession
Tap your AT HOP card on a card reader or electronic gate at a station or on a bus, train or ferry.
If you do not tag on within 60 days, your concession will expire. Your card will go back to adult fares. If this happens, contact us and we can reactivate your concession.
This is the fastest way to get your concession.
- A SuperGold card.
- Photo ID such as a driver's licence or passport.
If you do not have photo ID, check our list of other accepted proof of identity documents.
How to apply
To apply in person, you need to go to one of our customer service centres. You cannot apply at a retailer because we do not share our private database with them.
You can buy an AT HOP card at the customer service centre or bring one with you.
If you apply at a customer service centre, you can use either a blue or gold AT HOP card.
Tag on to activate your concession
Tap your AT HOP card on a card reader or electronic gate at a station or on a bus, train or ferry.
If you do not tag on within 60 days, your concession will expire. Your card will go back to adult fares. If this happens, contact us and we can reactivate your concession.
This is the best method if you live outside of Auckland or do not have an email address.
- A SuperGold card.
- A registered gold AT HOP card.
- Photo ID such as a driver's licence or passport.
- A printer.
To apply by post, you need a gold AT HOP card.
To buy a gold AT HOP card, you need to go to a customer service centre or selected retailer. Bring your SuperGold card and a photo ID to prove you are eligible.
The gold AT HOP cards cost $5 (non-refundable) and you need to put at least $1 credit on it.
If you want to keep your concession on a blue AT HOP card instead of a gold one, you need to apply in person at a customer service centre.
How to apply
1. Fill out the application form
2. Send us the form
Attach a photocopy of:
- the back of your SuperGold card showing your client number
- a form of photo ID.
Do not include originals.
If you do not have photo ID, check our list of other accepted proof of identity documents.
Send it to the address printed on the bottom of the form.
3. Wait for confirmation
A member of our customer team will contact you to confirm your concession. This will take 2 working days. If you use AT HOP your card in the meantime, adult fares will apply.
4. Tag on to activate your concession
Tap your AT HOP card on a card reader or electronic gate at a station or on a bus, train or ferry.
If you do not tag on within 60 days, your concession will expire. Your card will go back to adult fares. If this happens, contact us and we can reactivate your concession.
Apply online now
If you're ready to apply, go to the online application form. You'll need to log in to your MyAT account.
The SuperGold concession does not expire
Your SuperGold concession renews automatically.
AT HOP cards do expire
Your AT HOP card will expire:
- after 10 years
- if you do not use it for six years.
If you have any problems with your card or concession, contact us.
Travelling with the concession
The concession is loaded on a registered AT HOP card. You will need to tag on and off with that HOP card when you travel, even when travelling for free.
You cannot use the SuperGold concession for:
- Rakino Island or Tiritiri Matangi Island ferries
- buses and trains to other regions.
If your card gets lost, damaged or stolen
Your concession is attached to your AT HOP card. This means if you lose your card and need a replacement, you need to transfer the concession to your new card.
To find out how to transfer a concession, go to Help or problems with your AT HOP card.
Carry your SuperGold card with you
While travelling on the network, Transport Officers may ask for proof of ID.
Adding credit to your HOP card
If you plan on using your AT HOP card outside of the free hours, you will need to put credit on it.
To learn how to add credit, go to How to top up an AT HOP card.
Some people can get more than one concession
You can only keep one concession on each AT HOP card. If you get another concession, you will need to put it on another card.
You can only use one concession on each journey.
To see what concession you might be able to apply for, use our Concession eligibility checker.
Visitors to Auckland from other parts of New Zealand
You can apply for a SuperGold concession once you get to Auckland.
SuperGold Cards and gold AT HOP cards are different
SuperGold Card
The SuperGold Card is issued by the Ministry of Social Development (MSD). You can get one if you are over 65.
You need to get a SuperGold card before you can apply for the SuperGold concession.
For more information, go to SuperGold Card (opens in a new tab).
Gold AT HOP card
Gold AT HOP cards are issued by Auckland Transport.
Before you can get a gold AT HOP card, you need to get the SuperGold Card.
If you want to apply for the SuperGold concession online or by post, you need a gold AT HOP card.