Road and footpath maintenance

Report potholes and other maintenance issues

We address issues quickly to keep our roads in the best possible condition for everyone.
Help us keep our roads safe by letting us know when they need fixing.

If there’s an immediate risk to the safety of people or property, call us on 09 355 3553.

Please tell us the:

• location (ideally a specific address or landmark)
• issue (for example, a pothole in the road or uneven footpath).

What we look after

We maintain all assets in the public road reserve. This is the area from property line to property line.

We’re responsible for 7,000km of sealed roads, including 1,400km of regional arterial roads. An average of 10,000 vehicles use our arterial roads every day.

Street light maintenance is shared by AT, Vector and Counties Energy.

Road maintenance

Our targets

We aim to fill 95% of potholes on our high-volume arterial and regional roads within 24 hours of receiving a report. This keeps Auckland's busiest routes safe for tens of thousands of drivers every day.

For all other sealed roads, we send a team to repair potholes within 5 working days.

If the issue is on a state highway or motorway, report it to NZTA. They’ll be there within 24 hours too.

We also reseal roads every summer. This fixes defects in the road surface, reduces deterioration and helps prevent potholes from forming in the first place. Our target this summer is to repair 400km of roads across our network.

Along with resealing roads, we have a programme to maintain unsealed roads with new stabilising and grading techniques. Find out how we care for gravel roads around the region.

Pothole repairs

Our priority is to create a safe and reliable road for drivers, cyclists and pedestrians. Our road repair crews respond to pothole reports quickly and efficiently. This minimises disruption to local traffic, prevents vehicle damage and helps Aucklanders reach their destination smoothly.

A pothole repair means making it safe as quickly as possible. It’s a temporary repair. Some potholes will keep reoccurring when there’s been lots of rain. We know this can be incredibly frustrating for people. 

Fixing potholes is part of our wider road maintenance programme to provide better connections with well-maintained roads. Every summer we reseal and rebuild around 400km of our roads which prevents potholes from forming in the first place.

Footpath maintenance

To create a safe walking environment for pedestrians, we maintain public footpaths that are part of the road reserve. This includes fixing:

• cracks
• potholes
• uneven surfaces
• deterioration.

Street cleaning

Auckland Council is responsible for cleaning streets and footpaths in town centres.

AT cleans the streets and footpaths outside of town centres. We do this to keep the city looking clean and tidy. Litter bins are emptied daily.

We sweep the footpaths and streets and collect litter in the early morning. A designated person may also carry out spot-cleaning during the day.

Cleaning schedules vary throughout the region and are planned with an area’s use in mind. For example:

• high-use areas such as the city centre are cleaned throughout the day
• suburban shopping areas are cleaned nightly
• main arterial routes are swept weekly
• residential streets are swept approximately every 12 weeks.

For queries about street and footpath cleaning, contact Auckland Council.