If you top up online and do not to tag on at an AT HOP reader or electronic gate at a train station or ferry terminal within 60 days of an online top up, this top up will expire and the payment will be reversed to the credit or debit card you used to top up. If this happens we will send you an email to let you know we’ve done the reversal.
AT HOP card expiry
In all other circumstances your total balance will be valid for up to six years from the date of your most recent transaction.
Please note that your AT HOP card, and any value loaded on it, will expire if the card is not used, no refund is requested, the card is cancelled, or no HOP money or monthly pass value is loaded onto it for a continuous period of six years. When your card expires, any value remaining on it will be forfeited and becomes the property of Auckland Transport. If this happens, you may contact us and we will transfer any HOP Money or the HOP Money equivalent of the product price at the time of purchase of any inactivated products to another AT HOP card purchased by you.