Auckland is divided into fourteen "fare zones". All travel is calculated based on how many zones you travel through, rather than how many trips you take.
Fares are based on the number of zones you travel through.
This means you can transfer between AT buses, trains and ferries and pay just one fare for your entire journey with your AT HOP card.
Make as many transfers as you like between buses, trains and ferries. Just make sure you tag on within 30 minutes of tagging off your previous service and complete this journey within four hours.
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off within the same overlap area) this may count as travelling through a new zone.
Find bus and train fares and ferry fares, or check the journey planner to work our your correct fare.
If you purchased a ferry monthly pass from 26 March 2020, you’re able to take advantage of the fully integrated fare system.
Customers who purchased a monthly ferry pass before 26 March 2020 will still be able to use their pass on ferries until the normal expiry date but won’t qualify or have access to the new fare inclusive connecting services until the ferry pass expires.
Joe travels by bus and train across two zones from Otara to Greenlane. With his AT HOP card Joe's adult fare will be $3.90. If Joe paid with cash his total fare would be $10.00. A $4.00 one zone fare for the bus plus a $6.00 two zone fare for the train.
Sally travels by bus, ferry and train across two zones from Devonport to Newmarket. With her AT HOP card, Sally’s adult fare will be $5.40. If Sally paid with cash, her total fare would be $16.00. A $4.00 one zone bus fare, a $8.00 ferry fare plus $4.00 for one zone train fare. See other examples of journeys to see how fares are calculated.
The fourteen fare zones are:
Find out about where the zone boundaries are and where the zone overlaps are.
Download map of the fare zones (PDF 278KB)
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for the City zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Isthmus zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Waitakere zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Zone overlaps for Lower North Shore zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Upper North Shore zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Hibiscus Coast zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Manukau North zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Manukau South zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Beachlands and Maraetai with zone boundary at Turanga Creek on Whitford-Maraetai Rd east of Whitford
Northern boundaries include:
Eastern boundaries include:
Western boundaries include:
Zone overlaps for Beachlands zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Franklin zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Northern boundaries include:
Eastern boundaries include:
Southern boundaries include:
Western boundaries include:
Zone overlaps for Helensville zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
Zone overlaps for Huapai zone
If you are travelling within a zone overlap area as part of a journey and paying with an AT HOP card (this means tagging on and off at bus and train stops within the same zone overlap area), this may count as travelling through a new zone. Check the journey planner for the correct fare.
All of Waiheke Island.
Zone overlap areas at some zone boundaries allow you to travel to the edge of the zone border without crossing into another zone. When paying with an AT HOP card, if you are travelling within a zone overlap area (this means tagging on and off within the same zone overlap area) this may count as travelling through a new zone. Refer to the journey planner for the correct fare.
Full list of the bus stops and train stations in this zone overlap area:
Download a map of the City zone - Isthmus zone overlap area (PDF 215KB)
Full list of bus stops in this zone overlap area:
Download a map of the Upper North Shore zone - Lower North Shore zone overlap (PDF 112KB)
Download a map of the Upper North Shore zone - Hibiscus Coast zone overlap (PDF 108KB)
Full list of bus stops and train stations in this zone overlap area:
Download a map of the Isthmus zone - Waitakere zone overlap (PDF 136KB)
Full list of bus stops and train stations in this zone overlap area:
Download a map of the Isthmus zone - Manukau North zone overlap at Onehunga (PDF 149KB)
Download a map of the Isthmus zone - Manukau North zone overlap at Otahuhu (PDF 424KB)
Download a map of the Isthmus zone - Manukau North zone overlap at Panmure (PDF 173KB)
Full list of bus stops and train stations in the zone overlap area:
Download a map of the Manukau North zone - Manukau South zone ovelap (PDF 227KB)
Download a map of the Manukau North zone - Beachlands zone overlap (PDF 84KB)
Download a map of the Manukau South zone - Franklin zone overlap (PDF 165KB)
Download a map of the Huapai zone - Helensville zone overlap (PDF 135KB)
Download a map of the Huapai zone - Waitakere zone overlap (PDF 174KB)
Cathy travels by bus and train across three zones from Titirangi to Grafton. With her AT HOP card Cathy's adult fare will be $5.40. If she paid with cash Cathy's fare would be $10.00.
Patrick travels by bus across two zones from Beach Haven to the Aotea Centre. With his AT HOP card Patrick's adult fare will be $3.90. If he paid with cash Patrick's fare would be $10.00.
Kim travels by bus and train across two zones from Papakura to Auckland Airport. With her AT HOP card Kim's adult fare will be $3.90. If she paid with cash Kim's fare would be $10.00.
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If you are living in fear in your relationship or in your family, there are so many ways we can help you right now. You won’t be turned away even if you don’t have children, a NZ visa, or money. If you still have more questions have a read below and contact us when you’re ready.
I’m ready to talk now.
You can call our 24-hour support and crisis line on 0800 REFUGE (733843). Or, if you prefer, you can click here and contact us discretely through our contact form and we will email you back as soon as possible.
What will I do for money?
There are a number of benefits and allowances you may be eligible for if you are a victim of domestic violence in New Zealand. We can help you better understand your options once you make contact.
I haven’t been beaten up, can Women’s Refuge still help me?
We support women who have experienced any form of domestic violence: verbal, psychological/emotional, sexual, and financial as well as physical. In fact, psychological/emotional abuse is the most common form of domestic violence.
How much does it cost to stay?
Women's Refuge support and advocacy services are free. In the safe house, rent is usually charged once your financial situation is sorted out. Safety is our main concern. You won't be turned away if you don't have any money.
How long can I stay in a safe house?
Some women only stay a night or two, while others stay for weeks. You can talk with the advocates at your local refuge about how long you think you need to stay to ensure your safety.
I don’t live with my partner, but he is abusing me. Can you still help me?
Yes, you don’t have to be living with your partner to experience domestic violence and you can still call us.
What happens if I haven't got any clothes or food?
Women's Refuge has clothing that you can have. We’ve also got toys and books, formula and nappies. You are welcome to use our emergency food until you get your financial situation sorted out.
Will other people be there?
Safe houses usually have other women, including women with their children, staying there. Refuge advocates are around during the day.
How will I get my kids to school?
The advocates at your local refuge will help you work out transport for your children, or help with changing schools.
Can Women's Refuge help me if I stay in my own house?
Yes, we can provide all the same support and advocacy for you no matter where you choose to live. You may be eligible to access support through the Whanau Protect service.
I'm living in a rural area. Can you still help me?
Yes. Find your local refuge and they will be able to arrange support, advocacy and transport for you.
Can Women's Refuge help around issues with children?
Yes. We can provide support and advocacy around matters to do with custody, access and care.
The safest way to browse the internet if you suspect your browsing history is being monitored, is to use your browser’s private or incognito mode.
If you suspect your device has been compromised by spyware, then you should use consider using another device as some spyware may still be able to monitor icognito sessions.
To activate a private browsing session, follow the instructions below.
Safari
Open Safari > go to the File menu > select New Private Window
When finished, don’t forget to close your browser window to ensure your safety and privacy.
Chrome
Open Chrome > go to the File menu > select New Incognito Window
Internet Explorer
Open IE > click the Tools button > select Safety > and then click InPrivate Browsing
Mozilla Firefox
Open Firefox > click the menu button ☰ > and then click New Private Window
You should see a message in the new window saying that you are now browsing privately.
When finished, don’t forget to close your browser window to ensure your safety and privacy.
The most important thing is for you and your children to get out safely. It is important to know that leaving a violent relationship can be one of the most dangerous times for women and children so it is important to make a safety plan around leaving and keep your plans confidential. Below are some tips to help you make a plan.
If you can, pack a bag with bare necessities and important documents that you can leave with someone you trust. Include important documents such as passport, birth certificate, bank account details, driver’s licence, and bank cards and other things like medicines.
Know abuser's schedule and safe times to leave.
Contact us for guidance or a safe place to stay for you and your children.
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We warmly welcome all women and their children to access our support, advocacy and crisis accommodation. If you need help or have questions, use our live chat, or contact form to get in touch.
The safety of you and your children (if you have them) will be your primary concern. If you’re not ready or cannot safely leave, here are some things you can do to stay safe now.
Make a safety plan with the guidance of a refuge advocate.
Get yourself a pre-paid phone; keep it charged and safe.
Keep photocopies of important documents (passport, birth certificate, bank account details, medical notes, driver's licence, etc) and store these at the home of a supportive friend or family member.
Keep a journal of all violent incidents, noting dates and events.
If you can, open your own bank account and try to save some money.
If you have pets you are worried about, consider them in your safety plan.
General
In this privacy policy, the terms ‘NCIWR’, ‘we’, ‘us’, and ‘our’ refer to National Collective of Independent Women’s Refuges Inc. NCIWR operates this web application at https://d3f5l8ze0o4j2m.cloudfront.net (‘this web application’).
This privacy policy explains how we may collect, store, use, and disclose personal information that we collect and that you provide to us. By using this web application you acknowledge that we may collect, store, use, and disclose your personal information in the manner set out in this privacy policy.
Collection of personal information
We may collect personal information from you when you use this web application, for example when you make a request for contact on this web application.
You may decide not to provide your personal information to us. However, if you do not provide it, we may not be able to provide you with access to certain information or services. For example, we may be unable to make contact with you if you do not provide us with your contact information.
Automated collection of non-personal information
When you visit this web application, we will not add traceable elements (such as cookies, sessions, and usage monitoring software) to your browser or device.
Use and disclosure
We will not use or disclose your personal information except in accordance with this privacy policy or the Privacy Act 1993. We may use your personal information to:
assist in providing information and services requested by you;
communicate with you
Your personal information will only be made available internally for the above purposes. We will not disclose your personal information to third parties. We will only use or disclose personal information that you have provided to us, or which we have obtained about you:
for the above-mentioned purposes;
if you have otherwise authorised us to do so;
if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure;
if we believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for national security in the performance of their functions;
if we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers and users, or others;
if we are required or permitted by law to disclose the information; or
to another entity that carries on the business of operating this web application.
Storage and security
All personal information collected on this web application is collected and held by NCIWR. We will endeavour to protect your personal information that is held by us from unauthorised access, use, disclosure, alteration, or destruction.
Third party service providers
This website may be hosted by one or more third party service providers (‘service providers’) who enable us to provide this web application. You acknowledge and agree that any personal information that may be collected on this web application may also be held and used by our service providers on our behalf. Any information collected will be securely sent and securely stored on a server.
Third party websites
This web application may be hosted by websites operated by third parties. We are not responsible for the content of such websites, or the manner in which those websites collect, store, use, or distribute any personal information you provide. When you visit third party websites from hyperlinks displayed on this web application, we encourage you to review the privacy statements of those websites so that you can understand how the personal information you provide may be collected, stored, used, and distributed.
Right to access and correct
You may request access to, or correction of, any personal information we hold about you by contacting us as follows:
| Email: | info@refuge.org.nz |
| Post: | Privacy Officer NCIWR PO Box 27-078 Marion Square Wellington 6141 |
To ensure that the contact information we hold about you is accurate and current, please notify us of any changes to such information as soon as possible.
Contacting NCIWR
Any emergency relating to domestic violence should be directed to 111 for New Zealand Police assistance.
If you request assistance through this website, we will endeavour to respond as soon as we can. If you require advocacy services phone 0800 REFUGE or 0800 733 843 to talk to a refuge in your area within New Zealand. All member refuges of NCIWR are listed on our main website (www.womensrefuge.org.nz). If you do visit the Women’s Refuge Website, please note that it is a traceable site so we recommend you use the online safety tips found on this web application to visit www.womensrefuge.org.nz safely.
Advocacy services are available at member refuges. Your call and information will be treated in confidence and privacy.
Changes to our privacy policy
We reserve the right, at our discretion, to alter this privacy policy at any time. Changes to this privacy policy will take effect immediately once they are published on this web application. Please check this privacy policy regularly for modifications and updates. If you continue to use this web application or if you provide any personal information after we post changes to this privacy policy, this will indicate your acceptance of any such changes.
This privacy policy was last updated on 6 October 2015.
If you fear for your safety:
