Skip to Main Content
Auckland Transport

Contact us Contact us

If there is an immediate risk to the safety of people or property call us on 09 355 3553.

Contact us online

AT HOP and Journey Planner live chat

Start chat Monday to Friday: 8am to 5pm.

Call centres

  • Public transport

    09 366 6400

    Monday to Friday: 6am to 8pm.

    Weekends and Public Holidays: 8am to 6:30pm.

  • AT HOP

    09 366 4467

    Monday to Friday: 6am to 8pm.

    Weekends and Public Holidays: 8am to 6:30pm.

  • General roading and parking

    09 355 3553

    24 hours, 7 days a week.

  • AT Park

    09 528 7275

    7am to 10pm, 7 days a week.

You can use 0800 103 080 for public transport and AT HOP queries within the Auckland calling areas of Warkworth, Helensville, Hibiscus Coast, Great Barrier or Pukekohe.

Customer service centres

Find locations and operating hours:

Find customer service centres

Other matters:

Speech, hearing and vision assistance

For speech, hearing and vision assistance, contact the NZ Relay service.

If you have an idea or feedback to improve our website or apps accessibility please let us know so we can investigate a solution, send us feedback using this form.

Social media

We are listening to your enquiries from 8am to 7pm Monday to Friday, excluding public holidays.

If there is an immediate risk to the safety of people or property call us on 09 355 3553.

Facebook  Auckland Transport Facebook 

Twitter  Auckland Transport Twitter

Twitter  AT Travel Alerts

Instagram  Auckland Transport Instagram

LinkedIn  Auckland Transport LinkedIn

YouTube  Auckland Transport YouTube

Pay or query infringement

For information about how to pay, query or transfer an infringement, go to pay or query a parking infringement.

Official information requests - LGOIMA

We will work with you on applying for information under the Local Government Official Information and Meetings Act (LGOIMA).

Find out more about official information requests.


Careers with Auckland Transport

Develop your career with us, we have amazing career opportunities across safety, technology, customer experience, engineering, planning and more - visit the Auckland Transport careers website.

Holidays Act

Auckland Transport has undertaken to identify errors made in relation to the Holidays Act - Learn more about this and the Holidays Act payments for former employees.

Public transport queries

Lost property on bus, train or ferry

  • If you have found something: Please do not touch the item and notify a staff member on board as soon as possible.
  • If you have lost something: Learn how to find your lost property.

Reporting problems with railway crossings

For problems with railway crossings, for example, barrier arms, bells or lights at crossings not working correctly, call KiwiRail on 0800 808 400.

Damage at train station

For any damage at train stations, contact our train station maintenance team directly on 09 336 8194.

Bus charter services

For charter quotes and bookings, you will need to contact a bus operator directly - find transport operator contact details.


Contact Harbourmaster for Maritime safety, moorings, harbour emergencies such as; sinking, grounding, oil spills or collisions.

Find more information about the Harbourmaster's office or read more about rules and operations for vessels on the water.

Call 09 362 0397 or email

Postal address

Auckland Transport General, Private Bag 92250, Auckland 1142

AT HOP, Private Bag 92250, Auckland 1142.

Parking (to query an infringement), Auckland Transport, Parking Review, Private Bag 92260, Auckland 1142

Parking (to pay for an infringement), Auckland Transport, Parking Infringement payment, Private Bag 92265, Auckland 1142

Fax 09 355 3550

Compliments and complaints

We appreciate receiving feedback, we use it to make changes to the way we do things so you have a better experience with AT.

You can provide feedback using any of the the contact channels above.

Learn about our feedback processes and what we do with your feedback.

Media contact

During business hours please direct your media query to one of the team members listed below:

Blake Crayton-Brown, Media Manager

Phone: 021 227 4707


Contact for: Buses and ferries, harbourmaster queries, COVID-19, governance, staff and legal matters.

Natalie Polley, Senior Media Specialist

Phone: 021 569 194


Contact for: Road safety, construction, facilities, footpaths, motorists, maintenance, walking and cycling.

Briar Hubbard, Senior Media Specialist

Phone: 021 781 284


Contact for: Climate change, environment, parking and trains/rail matters.

For all other enquiries, call us on 09 355 3553.

Executive team

Chief Executive
Shane Ellison heads the Executive team, you can email Shane.

Learn more about our Executive team and Board of Directors.