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Auckland Transport

Towing

If your vehicle has been towed

If you want an illegally parked vehicle to be towed


Confirm your vehicle was towed

If your vehicle was parked illegally on the street, it has most likely been ticketed by an Auckland Transport (AT) parking officer and towed by an authorised towing contractor.

There are several steps you can take to confirm whether your vehicle has been towed:

  1. To confirm if your vehicle has been towed by AT, contact us
  2. If your vehicle was parked in a private car park, phone the number provided on signs in the private car park.
  3. If you still can't confirm whether your vehicle has been towed after the above steps, contact the Police

If your vehicle was parked illegally and is no longer there, it has most likely been ticketed by an AT parking officer and towed by an authorised towing contractor. All vehicles that have been towed, either by AT contractors or by a private towing company, must be registered with the Police.

The information provided to the Police includes the licence plate number and location the vehicle has been moved to. There may be a delay between your vehicle being removed and the information being provided to the Police, but this should not be longer than about 20 minutes.

If your vehicle was not parked illegally (e.g. infringing a parking time-limit) it may have been moved for safety reasons. If your car has been towed for safety reasons, for example to enable emergency work to be carried out, you will not be ticketed and your vehicle is likely to have been moved to a safe location nearby, rather than one of the tow yards.

Please check with the Police to confirm whether your vehicle has been moved or needs to be reported as stolen:


Recover your vehicle

If you are unable to collect your vehicle straight away, please contact us before going to collect it, as it may have been moved to another storage facility overnight.

If your vehicle has been ticketed and towed by an AT authorised towing contractor, you will receive an infringement notice and may also need to pay a towing fee. 

If your vehicle  has been towed by a private towing company, you will need to pay the towing company upon collection.


Why vehicles are towed

If your vehicle has been towed, it will have been moved for one of 3 reasons:

  1. Road safety.
  2. Obstruction.
  3. Public interest.

If you want a vehicle towed, call (09) 355 3553.

If you believe a vehicle is illegally parked

Call (09) 355 3553


For more information

Contact Auckland Transport