More ways to pay your way
You can now pay for public transport in Auckland using your AT HOP card, contactless debit or credit card, or smart device.
On this page
- Introducing contactless payments on public transport
- Differences between AT HOP and contactless payments
- Quick tips for paying for public transport
- More things to know
Introducing contactless payments on public transport
There are now more ways to pay for AT buses, trains and most ferries. You can now tag on and off using your AT HOP card, contactless debit or credit card, smartphone or smart device.
This excludes Fullers360 Waiheke and tourist services. Please continue to use your AT HOP card or buy tickets through the ticket office or ticket machine.
Contactless payment methods accepted include:
- contactless debit and credit cards (Visa, Mastercard, American Express, UnionPay)
- Apple Pay, Google Pay or Samsung Pay in the digital wallet of your smart device.
Adult AT HOP fares apply with contactless payments. For continued access to discounted concession fares, keep on using your AT HOP card.
Differences between AT HOP and contactless payments
AT HOP is a prepaid smart card that offers concession fares plus a range of features that put you in control. And because you prepay, you can manage your budget.
Contactless payments give you the freedom to travel using your existing payment cards or digital wallet.
AT HOP card
Features and benefits include:
- access to concessions and discounts
- 7-day fare cap of $50
- balance refunds for lost or stolen cards
- personalised travel alerts
- detailed travel history.
Contactless payments
Features and benefits include:
- adult AT HOP fares
- no transaction fees for New Zealand-issued cards
- basic travel history for the last 7 days
- no setup or advance top-up needed.
Quick tips for paying on public transport
Whether you use your HOP card or a contactless payment method, you’ll need to do a few things to make sure you’re charged the correct fare for your trip:
- Get ready to travel by removing your card from your wallet or activating your smart device before you board.
- Tap a single card or device on the card reader when tagging on and off.
- Always use the same card or device to tag on and off.
Remember, concession fares are only available on AT HOP cards.
More things to know
Card clash
Our new card readers can scan AT HOP cards, contactless payment cards and smart devices. Presenting multiple payment methods at once can lead to ‘card clash’, where more than one card is scanned. To ensure that your travel is charged to the right card, remove it from your wallet when tagging on and off.
Fares
With contactless payments, you’ll pay the same adult fares as you would with AT HOP. You can still get off-peak discounts but will not be able to access concession fares, including child, secondary or tertiary student, Community Connect, accessible, SuperGold and Fareshare. To get these discounts, keep on using your HOP card.
Payments
When you first tag on, a preauthorisation of 10 cents, depending on your bank, may appear on your statement as a pending transaction.
At the end of the day, the total amount you’ve spent on AT public transport that day will replace the 10-cent charge.
Using smart devices and digital wallets
Digital cards, physical cards and smart devices are separate payment methods. To make sure you’re charged the correct fare, always tag on and tag off using the same card or device.
Transferring between services
When transferring between services, always use the same payment method for all your travel so that you’re charged the correct fare.
National Ticketing Solution
For more information about contactless payments and the National Ticketing Solution, coming soon, visit Auckland's ticketing system transformation.