We're making some changes to our website over the weekend. Please see below for change details. 

The following online services will be unavailable between 11:00pm Friday 9 October and 5:00am Saturday 10 October:

  • Account Login.
  • Pay a fine
  • Apply for a parking permit
  • Apply for a parking lease
  • Submit feedback
  • Report a problem
  • Register for AT HOP
  • Register an AT HOP card
  • View AT HOP transactions
  • Top up AT HOP cards
  • Update account details
  • Apply for a concession.

The following online services will be unavailable between 1:00am and 4:00am on Sunday 11 October and again between 1:00am and 4:00am on Monday 12 October:

  • Pay a fine
  • Apply for a parking permit
  • Apply for a parking lease.

If you need urgent assistance, please call (09) 355 3553.

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Auckland Transport

AT HOP card

Log in to your AT HOP account, create account to buy or register an AT HOP card online, or find an AT HOP retailer.

What is the AT HOP card

  • A reusable prepay smart card for travel on trains, ferries and buses around Auckland.
  • Save money on fares - at least 20% discount off single trip cash fares (excludes NiteRider and Airbus Express bus services and Waiheke ferry services). Check out AT HOP fares.
  • Load a concession for discounted fares.

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Learn about the AT HOP card


My AT HOP account

Manage your My AT HOP account online, register your card, check balance, view transactions and top-up.


Buy AT HOP card

Buy an AT HOP card online or find your nearest retailer.


Register AT HOP card

Register your AT HOP card to help protect your card from unauthorised use should it be lost or stolen.


Top up AT HOP card

Top up your AT HOP card with HOP money or load a monthly pass before using your AT HOP card for travel.

Information Kiosk 294

AT HOP retailers

Find an AT HOP retailer to buy or top up your AT HOP card. List of AT HOP retailers by Auckland region or find on the map.


Using your AT HOP card

Use your AT HOP card to tag on before you board your train, ferry or bus, then tag off when you finish your journey.

At Hop Concession Student

AT HOP card concessions

Find out if you could receive discounted travel on public transport and how to apply for a concession on your AT HOP card.


Linked accounts for managing multiple cards

Option for parents or employers to link accounts for managing multiple cards.

At Hop Wifi


Eligible registered AT HOP users can enjoy free WiFi at train stations and selected bus stations and ferry terminals across Auckland (1 GB per day).


Lost or stolen card

If your registered AT HOP card is lost or stolen, phone the AT HOP call centre immediately on (09) 366 4467.

Information Kiosk 294

AT HOP card help

Contact us for any help or questions about your AT HOP card.